Customer Ratings & Reviews
- Model:
- NS-ICEF2W2
- SKU:
- 6465053
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are satisfied with the ice maker, the installation process, and the overall performance of the Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. Many find it easy to use. However, some customers have noted concerns regarding the noise level of the product.
This summary was generated by AI based on customer reviews.
Ice maker not making ice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the ice maker installed by Geeksquad. It never made any ice. Still trying to get this issue resolved.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PingW,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Broke after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brine after 2 weeks. Now i have to wait 6 weeks for a replacement because they can’t make em fast enough.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. We know how frustrating it is that the ice maker was broken and you have to wait for a couple of weeks for the replacement. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Ice machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only makes a clunk of ice . No cubes. I tried resetting. Turn on off no success
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you're experiencing with the ice maker. It sounds like there may be an issue with the ice maker's functionality. Have you tried checking if there are any obstructions in the ice maker's mechanism that could be preventing it from producing cubes properly? If the issue persists after troubleshooting, we recommend reaching out to our customer support team for further assistance or exploring the warranty options available for your product. We appreciate your patience and understanding as we work to resolve this issue for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Disappointment at appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that delivered this item did not install as we thought would happen. They said someone else is supposed to install. Very disappointed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dentedfridge,
We are very sorry to read that we did not meet your expectations. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent to my home 6 times Did not fit fridge Even after several returns and phone calls
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. We truly appreciate your feedback and understand the importance of finding the right fit for your needs. Your determination in seeking a resolution is commendable, and we value the insights you've provided regarding your experience. Feedback like yours is essential as it helps us continuously improve our products and services. Thank you for your understanding, and we hope to serve you better in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Poor repair service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 3 weeks into and repair service had to be schedule 3 times equaling over 2 weeks and as of this review is not repaired as yet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KennethC!
Thank you for taking the time to review our Insignia - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed..i returned it.not any good.very poor quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that you had a negative experience with the Insignia™ Ice Maker Kit. It’s frustrating when a product doesn’t meet expectations, especially in terms of quality. Your feedback is important, as it highlights areas for improvement. Thank you for sharing your thoughts, and I hope your next purchase better meets your needs! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Buy a factory installed ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water when door is closed causing frost all over the freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with our product. Your feedback is crucial in helping us identify and address issues to improve the overall quality and performance of our appliances. It's concerning to hear about the water leakage and frost buildup in the freezer, and we understand the frustration this may cause. We would like to assist you further in resolving this issue promptly. Please contact our customer support team at your earliest convenience so we can work together to find a solution and ensure your satisfaction with our product. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Not worth the money at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't recommend. Very slow ice machine. Barely works.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We regret to hear about your dissatisfaction with the ice machine's performance. A slow or inefficient ice machine can be frustrating and not meet your needs. We strive to provide products that deliver reliable and efficient performance, and we apologize for falling short in this instance. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If you haven't already, please contact our customer support team for assistance or to explore potential solutions. We're committed to ensuring your satisfaction and would like to help resolve this issue for you. Thank you for sharing your experience with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053?skuId=6465053
Ice maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t revived yet as it wasn’t available at time of purchase
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JohnR,
Thank you for choosing Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. Our customers feedback is important to us so we can improve the quality of the product. If you have further questions, you may contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not making ice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked since it was installed by geek squad.
No, I would not recommend this to a friendgreatly dissappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't review hasn't worked since it was installed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Response:
Hi DavidS,
Thanks for taking the time and effort to leave a review with our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Don’t Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work neither did the other three they put in
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChrisG,
Thank you for writing a review about our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
Ice maker for insignia fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item works just fine. The 1st guys came out in a giant truck and had no idea how to install it. But they made it right by sending someone that did know and they refunded the installation charge.
I would recommend this to a friend - Pros mentioned:Ice maker
Water in the tray? Big iceberg in the bin? Fixed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We originally purchase and installed this unit and were excited to use it. However, after a short bit it became evident there was a problem. Our ice was frozen into a big lump. The bottom of the bin would eventually become one big slab of ice and we would have to dump it into the sink and start over. We were only getting about 30 percent of our ice usable. Best buy warrantied the unit and we were once angain hopeful. Once again we had the water/ice issue. After enduring this headache for a few more months we were considering uninstalling it and just buying bagged ice. Then we realized some of the cubes were larger than others and the big cubes were hollow as compared to the small cubes being solid. Our first suspicion was the timer was set too short but the different sized cubes tipped us off. The problem is the tray is not level. The water is not evenly distributed and some of the cubes do not freeze solid. You need to take a small level and ensure your tray is level after installing it. Since we've leveled ours we have had zero problems with water or unfrozen cubes. This could be remedied by the manufacturer by extending the timers cycle but I suspect they kept it short to maximize the potential ice production.
No, I would not recommend this to a friend Not so easy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but not very simple to install instructions not great
I would recommend this to a friendEasy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two of these and installed them easily with the provided instructions.
I would recommend this to a friend- Pros mentioned:Ice maker
Works like new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tired of the ice clumping up to just an ice brick , i can enjoy individual ice cubes now!
I would recommend this to a friend - Pros mentioned:Ice maker
HOME OWNER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised! Produces plenty of ice quickly.
I would recommend this to a friend 5 stars -except for the installation instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Well designed. Working great. Not noisy. Cons: The instructions actually had several mistakes and omissions mostly regarding the mounting screws.
I would recommend this to a friend