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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 295 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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70%would recommend to a friend

Customers are saying

Customers love the excellent sound quality and ease of use of this hands-free landline headset. Many appreciate the long cord and lightweight design, making it comfortable for extended use. However, some customers found the volume to be too low and the fit slightly uncomfortable. The headset's compatibility with various phone systems is also a plus for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 295 reviews
  • Rated 1 out of 5 stars

    dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only had this since june and already cuts in and out horriable

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello DonnaM. Thank you for taking the time to leave a review on Insignia™ - Landline Hands-Free Headset with RJ-9 Connection - Black. I understand that you are upset after your headset started td to act up. Please do not hesitate to call us to further assist you.
      Insignia Products Customer Support II https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Terrible microphone quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible microphone quality, unit was unusable. Used only a few times and caller on other end could not hear me at all.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi J. Hill.

      The behavior you are describing here does not seem right at all. It could be that is just your particular unit the one who is not performing correctly. Please, give us a call at 877-467-4289 for troubleshooting and warranty validation if applicable.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Leave this at the store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I talked to indicated they could barely hear me when I talking to them on the headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Threw it away, Junk, run from this, must keep writing to reach minimum chars

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried this out, there is a horrible buzzing noise. I had to return it. Very low quality. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to hear with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds far away and hard to have customers hear me.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi There!

      Thank you for taking the time to review our Insignia - Landline Hands-Free Headset with RJ-9 Connection - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.

      Insignia Support
      Alvin
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Bad deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset does not work. The person on the other end can not hear me. On My end I can barely hear as well.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Anthony,

      It's truly unacceptable for a new device to stop working so quickly. I will like to make sure that you receive the proper support from us by getting in touch with us at: 877-467-4289 so that one of our agents can help you get any issue you may have solved.


      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I end up returning it. No one could hear me. Used it just to be handsfree.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Merchandise not able to hear both ways . Don’t buy this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item shorted out the second it was plugged in. Very disappointed!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Michelle,
      Thanks you very much for taking the time to review our Landline Hands- Feee Headset. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Hector S. - Insignia Support  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    I would not purchase this item.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our IT person even provided me with a new phone and both parties are unable to hear on either end.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      I understand how this could be a big inconvenience for you, specially in a work environment. The behavior you are describing here does not seem right at all, it could be that your particular unit is not performing correctly. Please, give us a call at 877-467-4289 for specific troubleshooting and warranty validation if applicable.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment as the product has stopped working altogether

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work as stated, it is going back to best buy. Not a good value.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work like it claimed to! The price was right but the quality was terrible!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and didn't realize it wasn't usb capable

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the headset. I am sorry to read that the unit was not as expected. We appreciate the feed back. Please contact us if you have any questions or concerns.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not a great headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible ear piece can not hear a thing. Mic seems ok.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Mike, We appreciate you taking the time to provide your feedback about our Landline Phone Hands- Free Headset. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Lemmon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product gave out in a week and is not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work correctly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could hear people on other end, but they could not hear me.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,
      Thank you for taking the time to share your experience with this Hands- Free Headset. I know there is nothing fun in having this situation with a Product like this, so please let us assist you by contacting us, and we will do everything in our hands to get the best available solution for you.
      Hector S. - Insignia Support  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are not comfortable I do not like so I took them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible to hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was easy. quality was poor. Item was returned for full refund.

    No, I would not recommend this to a friend