Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $5.99
Clearance
The comparable value price is $24.99

Customer reviews

Rating 3.6 out of 5 stars with 296 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers love the excellent sound quality and ease of use of this hands-free landline headset. Many appreciate the long cord and lightweight design, making it comfortable for extended use. However, some customers found the volume to be too low and the fit slightly uncomfortable. The headset's compatibility with various phone systems is also a plus for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 52 reviews
  • Rated 1 out of 5 stars

    Insignia Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this corded headset to use with my AT&T 2 Line corded phone for my home business. I was not impressed. This headset is terrible. The connector that is inserted in the phone does not work well. My calls were so unclear that I had to go buy another headset immediately. I am very disappointed to have $20.00 on this headset.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Did not work very well for me!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of static and callers on the other end complained that they could not hear me even when the volume was up to the max. Yes, I did try all the different settings as well. I plan to return them for a full refund.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Landline Hands-Free Headset with RJ-9 Connection. I understand there was static and that can be frustrating. But, we would be happy to troubleshoot it for you and check our options. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not get very loud at all. Good luck hearing a conversation unless it's dead quiet where you are. Lots of static when using the mic due to the 2.5mm connection it has.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! We realize that having a quality sound is very important while using a headset and so, I would like to mention that you can contact us on the link below, and we will gladly assist you with this situation.

      Viridiana E.
      Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    headset not clear

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    although this headset is inexpensive it should still work so you can hear who you are speaking with. not so with this. must spend good money to buy a quality headset for clarity, volume and mobility.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Bigger.

      I apologize for the experience that you had with your Headset. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor audio quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried using this at work to make hands-free calls. I could hear well but the other person on the phone could not hear me. Volume was very low. Returned the item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Wouldn’t recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend. I could hear people on the headset but they couldn’t hear me

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Gonzalo,

      Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback will be greatly appreciated. Just visit our website at www.insigniaproducts.com/support.

      Insignia Support,
      Merjorie
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Do not purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is very low not able to hear hardly anything.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for writing a review about our Insignia™ - Landline Hands-Free Headset with RJ-9 Connection - Black. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Do not purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume control slider box caught on fire after 5 minutes use. Do not buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item on January 23, 2021. Less than eight weeks later, it's no longer working. The call center I am working part-time for also bought several of these. Many of them are already dead, again, just weeks after purchase. Do not buy this item; it is garbage.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Landline Hands-Free Headset with RJ-9 Connection. I understand it stopped working and that can be disappointing. ut, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    DO NOT BUY

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The other party can't hear you. Called insignia was told to call the geek squad and they was tryin to charge me. Calle Insignia back and off course it's another Country and won't even let you talk to any Supervisor and the 1 yr warranty is BS. Purchase this on 12/9/20.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check to see if phone is adaptable first!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item did not fit onto my phone. Will be bringing them back in because it is difficult to find a landline phone for this product. It was needed for my business and only delayed the process of being hands free. I still need a solution. Was not able to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really crappy service best buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible, not only was it deleveredTWO WEEKS LATE and ruined Christmas, shoddy, and was returned. Fairly upset when I paid xtra for shipping to recieve by Christmas. Big fail. When asked if I could get shipping refunded, store clerk said no.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor... Low Quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I could save by getting this product but unfortunately, it didn't do any good. I tried several times on several units and I can't hear the other person on the other line. Very poor, low quality product. I need to return or exchange this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product wa defective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After finally locating a head set that had a RJ9 plug and getting it home. I was unable to get it to operate properly, either I could hear the other party or they could not hear me and the sound was distorted. I returned the product. The staff was courteous and very helpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the caller hear while I am using the headphones, I can adjust to different channels, but I still will get a noise.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Shawntel,
      Thank you for taking the time to review our Insignia™ - Landline Hands-Free Headset with RJ-9 Connection - Black, we're very sorry to read you are experiencing this issue with one of our products. We would be more than happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
      Insignia Support
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Can't Hear Anything

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the headset is comfortable to wear, the quality of sound is terrible. When listening for any sound, volume was adjusted. When the sound gets to where you can barely make out something, feedback (or static) is heard over the headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Outsignia

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about purchasing this initially and should have trusted my intuition. Poor audio and I’m told to speak louder even when the microphone is in the correct position.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello. Thanks for taking the time to review our Hands free Headset, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the only type of headset, with a phone cord plug-in. Terrible quality, very low volume on speakers, and people on the other line could barely understand what I was saying due to microphone not functioning properly.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thank you very much for sharing your experience with our Hands-Free Headset. Your feedback help us to improve the product and services we offer to you. I know that this situation is uncomfortable for you, however, please get in touch with us and we will go up and above to get this solved and deliver you a better experience.

      Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Cheap buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy a second one as the fiest one stopped working after 2 months. Good thing it's cheap.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for taking the time to review our Insignia™ - Landline Hands-Free Headset with RJ-9 Connection. I understand how exciting a new purchase can be and how upsetting it is not working. that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.


      Insignia Support
      Irene
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not so great headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for my work phone and they were horrible!! it sounded like I was in a can and the receiving party commented that they could hear themselves talking which I could barely hear them.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      I sincerely appreciate you taking the time to write this review. For these headsets there is often a quick fix. Please give us a call at 1-877-467-4289 so we can better assist you.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia