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Customer Ratings & Reviews

Your price for this item is $5.99
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The comparable value price is $24.99

Customer reviews

Rating 3.6 out of 5 stars with 296 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers love the excellent sound quality and ease of use of this hands-free landline headset. Many appreciate the long cord and lightweight design, making it comfortable for extended use. However, some customers found the volume to be too low and the fit slightly uncomfortable. The headset's compatibility with various phone systems is also a plus for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 23 reviews
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Limited compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this headset to work so bad because of the price however that wasn't the case. I needed a headset for a call center job (work from home) and this is certainly not the product for that. This headset needs an independent port separate of the phone receiver. So where you plug the telephone handset (the thing you usually use to answer the phone) needs to have another space for the headset. This product has no pick up/hang up capabilities...No mute or hold.... Unfortunately it doesnt have much of anything but a good sticker price...

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Sammy.

      I appreciate this feedback and I thank you for taking the time to write your review. However unfortunate this situation can be, I would love to provide you with alternatives for this Headset. Please reach us at https://www.insigniaproducts.com/contact-us

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Inferior designed Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is too large for the average adult head. Even when the head loop is not extended it still falls of my head. I don’t have a small head so this is very annoying. I would not recommend this headset system.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Landline Hands-Free Headset with RJ-9 Connection. I understand it was too big for you and that can be annoying. We are continuously working to improve our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    It was not compatible with our phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s small and easy to use. Not very clear sound. Some static’s. Not wireless though. Need to check to Make sure it is compatible with your phone apparatus and system.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Nick,

      Thanks for sharing your feedback. We are sorry to read this headset is not what you needed. We will consider this to provide you with better products. Feel free to reach us if you have any concerns.

      https://www.insigniaproducts.com/contact-us

      Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    People have trouble hearing your voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People I call from a Vtech desk phone sometimes say they can't hear me well when I talk to them through this headset. I adjust the microphone's position until they say they can hear me, but that the sound quality is only so-so. Not a complete failure, but lot's to be desired. I only use it now when I absolutely need to be typing on the keyboard when talking on the phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones for telephone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying hands free conversation thanks to this tool

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Landline Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an "open box" item. I have followed the instructions on how to operate this item and I have everything working except that the caller cannot hear me. I can hear them though. Maybe if I had spent a bit more money and bought a brand new one it might have worked???

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    would not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with the headset. I can hear my customers just fine, but they keep getting an echo when they talk to me. Every single one of them say they can hear themselves. So I can't use them. I am on the phone a lot and have to type while I am talking to them. So I thought this would solve my problem.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! I understand how important is for you to be able to listen to your customers and for them to hear you, so If you are still experiencing issues with your headset, please know that you can contact us any day of the week and we will gladly assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    It is broken

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone is terrible, no one could hear me. I work in a cubicle and would have to yell to be heard. Then it broke, and now it doesn't work at all. I guess I got $20 worth of use out of it, since I've had it since the end of March and while annoying, it was functional.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, AnaK.

      I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Hands-Free Headset. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.

      Cesar G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    These headphones are not good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I take calls, the receiver hears an echo. I have tried adjusting the volume both on the headphones and the Cisco IP phone itself. I also tried to adjust the switch setting and the receiver still hears an echo. However, sometimes when I call someone, the receiver does not hear an echo.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to leave your feedback and review this Headset. I am truly sorry to read that you are having a rough time with the audio on the set. This is definitely not normal behavior and I would like to make this right for you. Please contact my team if you still have this unit, so we can provide you with a resolution.

      - Janine G. - Insignia Support |  https://www.insigniaproducts.com/contact-us | BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    My earphones don’t work, maybe yours will

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really can’t give a review on the performance because my earphones don’t work. I can say they’re comfortable to wear and would probably be easy to use if they worked.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased.. but the box didnt give good indication of what phone it would work well with. I needed to return but didnt, it's in a box somewhere. May be a good product just know what phone you have prior to purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent....If it worked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was supposed to be compatible with my phone but just didn't work. Wish it did because it's a decent headset for the price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello.

      Thank you for taking the time to review this land line hands free headset. W apologize for the
      compatibility problem that you have encountered, We know for sure that this situation can be
      really disappointing. In this case, I would like you to get in contact with our experts in the link
      below, maybe they can find a solution for you.

      Carlos O- Insignia support.

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Needed in a pinch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels cheap, works to some degree. Corded controls are touchy and can be a problem if bumped while on the phone. It works...1/2 the time.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Chris, I am sorry to read that your unit does not work all the time. To check for available options for you, please give us a call at 877-467-4289 and we will gladly assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    head set hard to hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head set comfortable and works but people on other side have a hard time hearing can't use as it was purchased for as necessary to hear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls apart very quickly hard to set up and find correct Channel to work with

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everytime I get a call I had to reset the channel for another person to hear me OR for me to hear the caller.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Nett,

      Thank you for taking the time to leave your review. I am sorry to hear that you had this experience with your Headset. This is definitely not normal behavior. If you still have this, please contact my team so that we may get this resolved for you.

      - Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us | BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Doesn't Work Well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Calls cut in and out okay for now but when able to get a replacement will be doing so.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! We appreciate your feedback regarding the performance of this headset, since it help us check what can we do to improve the quality of our products. In the meantime, you are more than welcome to contact us on the link below and we will gladly assist you.

      Viridiana E.
      Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Wrong description

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item description needs to be updated as it doesn’t work with that phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    mike needs better adjusments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear well ,but have problems with the mike, my voice is fainted

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for my needs with my work from home business. However great for the price!

    I would recommend this to a friend