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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1238 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Comfort

    Rating 4.2 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the On-Ear Stereo Headset's sound quality and comfort as its best features, with many praising the comfortable fit and excellent audio. The affordable price point is also frequently cited as a positive, while some users noted that the fit might be snug for certain individuals. Positive feedback also includes the headset's compatibility, microphone quality, and convenient volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,238 reviews
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT does what its supposed to do but not with amazing quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't deliver everything it promises, but still a good product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works allright for my purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very cheap model, but I don't use it very often --

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! We really appreciate your feedback on this On-Ear Stereo Headset. Make sure to keep the receipt, in case you need any assistance in the future. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    I'd pass on this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd pass on this one, I returned mine the next day and bought a logitech 750. Very uncomfortable to wear for an extended period, sound was okay.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Donald,

      Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.

      Insignia Support,
      Merjorie
      http://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    I had a bad experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset after my plantronics headset went out. I had this headset for under a week and used it daily. I had call quality complaints from my clients, but the kicker was, without any indication of a problem, the headset just stopped working completely. I take excellent care of all of my electronics and they were never dropped or bumped. I may have just purchased a lemon pair, however, $20 headsets aren't worth it. I've since upgraded and couldn't be happier.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Greetings! Thank you for posting this honest review of the On-Ear Stereo Headset. Please remember that one of the advantages of Insignia Products is the one year warranty that covers your device. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap, most people can barely hear me when on calls. Sometimes you can move the mic and it will get a little better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very Tight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these headphones. They were very tight around my head. They were uncomfortable to wear. The sound was muffled. I prefer the ear bud headphones with a microphone, they are more lightweight.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello TiaTia, I thank you for leaving a quick review of the on-ear headset. Please contact us to check all possibilities. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset hurts the ears a little, after some time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't work with my phone as I was told

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was assured this headset would work with my phone. It doesn't so had to return.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our On-Ear Stereo Headset! We understand that your having issue connecting the headset to your phone. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Some Consumers Dislike Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does not seem an improvement to buds, though some consumers dislike the buds. If you dislike buds, you could give the on-ear insignia product a three.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Adobe,

      The feedback that you provided is very much appreciated, I can assure you that this headset is top of the line. If it is not working then most likely there is an internal issue with your product. I would recommend that you contact us as soon as possible.

      https://www.insigniaproducts.com/contact-us
      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Give me headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arch is too tight and give me a headache by squeezing my head too hard. The mouth piece is too short for me. But I can see someone else may like it this way. Overall not a product for me.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you very much for reviewing this headset, I am sorry to read about this did not fit you and not meeting your expectations, please make sure to take advantage of Best Buy's 15 day return period. Omar S. - Insignia Products Support. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not a sturdy build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a sturdy build but serves the purpose. The mic could have been a little longer

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Sand,

      We appreciate your feedback. It helps us to improve the quality of our product.

      Insignia Support
      Lea
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    No usb connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a USB connected headset and unfortunately the box was not clearly labled. I returned it and the folks at Best Buy were quite understanding and gracious.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to leave your comment on this headset. I am sorry to see that this product was not what you needed. However, I am glad to know that you took advantage of the return period that you had with Best Buy. Regards, Sarah T. Insignia Products. BBY-ExBrand_Insignia

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound but the ear sponge is too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was good. U can't use more than an hour my ears started paining because of the ear sponge..bad quality

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Insignia Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like them. The ear foam fell apart. I returned them for a refund.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi There!

      Thank you for taking the time to review our Insignia - On-Ear Stereo Headset we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.

      Insignia Support
      Alvin
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not Good For My Purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume was very low when using this headset on applications like SKYPE - even though I tried all options for increasing the volume. Otherwise it was actually OK.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works for computer, terrible echo on PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess good for the money but it's confusing to me why a headset can't figure out how not to have an echo.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 3 of these. They work ok for kids. One stopped working after a week and we gave up on it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for writing a review about our On-Ear Stereo Headset. We know how annoying is when a product does not work as expected. We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a GE headset I loved with this unit and was totally underwhelmed. Poor sound quality, uncomfortable fit, cheap material feel. Not a winner

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia Headset....Not Satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only hear out of these headsets. I can not get my mic to work at all. I have literally tried every hook up option available. Not satisfied with these at all. I am assuming they aren't compatible or the quality is just bad.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi TomesiaM,

      Thank you for taking the time to review our Insignia™ - On-Ear Stereo Headset - Black. I understand you found it uncomfortable to use since the mic will not work and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

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