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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1238 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Comfort

    Rating 4.2 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the On-Ear Stereo Headset's sound quality and comfort as its best features, with many praising the comfortable fit and excellent audio. The affordable price point is also frequently cited as a positive, while some users noted that the fit might be snug for certain individuals. Positive feedback also includes the headset's compatibility, microphone quality, and convenient volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,238 reviews
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not function, brand new out of the box. One side came in with an echo and the other had a weird fluctuation of sound from none at all to too loud. Impossible to use.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Rachel,
      I'm deeply sorry to read about the bad sound quality on your Insignia Stereo Headset. Please, feel free to reach us at any time so we can get you the best tech support.
      Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 0 stars I would. I only bought this headset because I needed the microphone for work and the microphone didn't work. This headset was completely useless.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the headset. I am terribly sorry to read that you were unable to use the microphone. Kindly contact us to be able to check all options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor microphone reception

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried them out on 2 different computers, and the microphone picked up more static than my voice on both computers. After troubleshooting some time, i returned them to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound quality is poor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah unfortunately these are really not good and did not last for even four months

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Makala,
      Thank you for taking the time to review our Insignia™ - On-Ear Stereo Headset . I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
      Insignia Support
      Molina
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    On Ear Stereo Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for a landline phone for work, and the students couldn't hear me. Returned and got a refund.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our On-Ear Stereo Headset! We are truly sorry that it did not work as we promised, and sincerely apologize for any inconvenience you have faced due to it. If you have any further questions please feel free to contact us on the link below.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Uncomfortable fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable and ear cushion is to small for an adult. I didn't like them. Pay a little extra and buy a better and comfortable brand. I returned them back to best buy.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,

      Thanks for taking time of your day to leave a review about your stereo headset. We are sorry to read that this headset did not worked for you, we will consider your feedback to improve our products and also rememeber that if you have further concerns, you can contact us by clicking the link below.

      https://www.insigniaproducts.com/contact-us

      Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    good quality and price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for an affordable headset to make skype calls and play online games and was pleasantly surprised at how good of quality this headset is for the wallet friendly price. Also, they are quite comfortable, the don't hurt my ears when I get lucky and have a few hours to play or watch movies. Definitely comparable to headsets that cost 2 or 3 times more than it. Worth the buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never brough this set from Best buy or any other store.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JohnL,

      Thank you for taking time to review if you need assistance please call 888-237-8289.

      Insignia Support,
      Renee BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work can’t hear out or them Tried wiggling the connection

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Unsatisfactory,

      We apologize for our experience with this product. Your feedback is important to help us improve the quality of our product.

      Insignia Support
      Lea
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the design and the idea of using a 3.5 jack but the microphone was very poor and did not pick up sound well on any of my devices.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our On-Ear Stereo Headset. I understand the microphone was poor and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Check audio jack compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to assist an elderly relative with hearing using a wireless phone. The audio jacks on this headset were not compatible with modern wireless phone handsets. Returned product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a noise cancelling mic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly did not cancel any background noise. Great if you’re in a quiet area, but I purchased them for the noise canceling mic.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our On-Ear Stereo Headset. I understand they didn't cancel the background noise as you were expecting and that can be disappointing. But, we would be happy to troubleshoot them and check your options. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Giant fail.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I didn't expect a lot for the price, I ended up disappointed. When plugged in, it didn't work at all. No sound input or output. Brought it back and bought a Lenovo instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not work at all with my PC. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for taking the time to review our Insignia™ - On-Ear Stereo Headse. I understandthat it didn't work at all with your PC. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.

      Insignia Support
      Irene
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Mehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great headset. Nobody can ever hear me on the other side

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Sammy,

      Thank you for sharing your experience with our Insignia™ - On-Ear Stereo Headset - Black. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.

      Dina || Insignia Support || https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Ralph

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not meet my needs. Will be exchanging it for a usb version with better mic.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced in getting this Stereo Headset. We do have a variety of models so I am sure you can
      find one that works out for you. In the case that you still have this, feel free to contact my team for
      further help.

      Dina | Insignia Support |  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that helped me locate them was really quick to get me out the door- I work from home this is horrible quality for this type of job.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality. Fell apart within a week of usage.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Pilgrim,
      We do apologize of the poor sound quality of our product. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
      Chelsea
      Insignia Support
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Cheap and Flimsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product feels cheap and flimsy, and its audio quality both via the headphone and via the microphone were quite poor. Don't waste your time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0 would be preferred rating. They are now in the trash. Had them for maybe a week and they stopped working.

    No, I would not recommend this to a friend
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