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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2221 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers enjoy the excellent sound quality and ease of use of these over-the-ear wireless headphones. Many appreciate the long battery life, great volume control, and the wireless functionality. While some users noted the headphones' size might be an issue for some, most found the setup process straightforward. A few customers experienced occasional connection issues or static.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,221 reviews
  • Rated 2 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It felt too heavy and I returned it because it was uncomfortable to wear. Otherwise seemed like a good product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Very Nice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good quality and very easy to set up. Lightweight, easy to keep clean. Sound is very good. Would definitely recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charging pins are not well designed so it is hard to get it in the charging cradle correctly. I have also had problems getting it to pair up with docking station.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you very much for submitting your feedback I am very interested on taking a closer look to this case, so please contact us at https://www.insigniaproducts.com/contact-us so we can provide you with further assistance. Omar S. - Insignia Products Support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Volume control

    Rated 5 out of 5 stars

    It serves the purpose!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a senior and hard of hearing consumer. I like action, sports and anything that requires an increase of volume ... vibrating and pounding ... against my chest! Unfortunately, my beloved wife does not share my enthusiasm. Having recently purchased a new TV and Sound Bar; my oldest daughter gave me this product to save my marriage! I'm completely happy with these headphones ... an so is "Mama".

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these so my wife and I could watch TV while the grand baby sleeps. I have a Denon Sound Bar and have to turn it up too high to hear it and dont want to wake the baby. Had to do some conversion to make it work properly with my TV (Samsung 65 Plasma). TV has only an optical (Toslink) output for the audio and the headphones will only take analog in. Bought a Digital Audio to Analog Audio converter from Radio Shack to fix this problem. Works great. My next bump was fixing it so that I did not have to unplug the Fiber from my Denon Sound Bar to plug into the converter to use the headphones. That was solved by purchasing a optical splitter from Best Buy web site. (Marketplace Vendor). I bought two of these headphones for my wife and I and was very impressed with the sound quality. We find ourselves using the headphones more than the sound bar. Each unit has an analog input and analog output so you can daisy chain multiple units. I am planning on purchasing 2 more unit so when we have company they can share in the great sound these headphones provide. One more note, I did not notice and degregation in the sound quality using the splitter and converter. Actually because the sound is focused directly into the ear I heard more of the audio that I could with the sound bar and much crisper.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with sound quality. Went to purchase Sony brand, out of stock. Hopefully a better set then Insignia.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones did not work well at all. I ended up returning them and ordered sennheiser headphones that were great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality, do not buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic that held the headphones together broke/cracked after two uses. This was a very disappointing purchase!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt Perform as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told it was bluetooth ready also and is wasnt. Tried connecting it via bluetooth to my Sony tvs,Pioneers Stereo and tablets and didnt work on non.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to review these headphones, I'm sorry they didn't meet your expectations, however, I would like to point out that the set is an pair of wireless headphones, not Bluetooth, this means that they can be used without cables to the docking station, however, the docking station has to be connected to the source. Remember that you can take advantage of the 15 days of return period from the Best Buy store, you would only need your receipt! Regards, Shane B. Insignia products. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    The head set does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave the head set to my husband for Christmas we have just returned back to our home.My husband was excited to watch TV & HEAR.alas the head set does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't get it to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband and have tried it on 2 different tvs but can hear that it gets power but no sound so I am still with an unresolved problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed the instructions precisely but still could not get the headphones to sink up to the base. Tried numerous times to no avail. Had to return product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have not been able to get this to work as yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be returning this to Best Buy for either assistance/exchange or refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Interference

    Rated 5 out of 5 stars

    Exactly what was needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They were easy to install and I can watch TV without disturbing the rest of the family at night. I can get up and walk to the kitchen and still listen to what I'm watching. I've had headphones in the past where I ended up with interference from the surrounding apartments. Don't have that issue with these. I hooked them up in a matter of minutes without having to to read the instructions. I knew to charge them first before I installed them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    nice sound, comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The included instrctions are VERY VERY confusing:(. After buying a pair...NOT being able to sync...I bought a 2nd. pr. after reading a GREAT review from 2 yrs. ago !! Simply charge the unit a few hours...plug the cables ( red & white) into your cable box. The other end into the headphone charging cradle. Voila !! No headaches, no adapters, easy as pie. sounds great. The sound actually came from downstairs on the t.v. my wife was watching...same channel. The headphones synced effortlessly !! They sound as good as a more expensive Sennheiser set I had years ago. Now I can sleep and wife can watch t.v. to her hearts desire !! WHY the confusing instructions???

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst design ever. Wireless but most be within 15 feet of plugged in base. Phone must be plugged in to base.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    one star only because it is not what i needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item because i did not want a base station .bought a blue tooth adapter ionstead

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Compatibility issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not get these headphones hooked up properly

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to review these headphones, I'm sorry they were not compatible with your device, however, you can take advantage of the 15 days of return period from Best Buy and you will only need your receipt. Sincerely, Shane B. Insignia products. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was junk from the box. Volume control no good. Ear piece broke. Returned item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Interference

    Rated 3 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones to replace the Sony headphones that I had for YEARS. The first pair I purchased died within a couple weeks after purchase, started having issues pairing with the base. I have seen this as a reoccurring problem with other reviews. This second pair appears to be holding up. I'm hoping this second pair holds out, but I'm only two weeks into them. So far the fit and sound are good. They do react to surrounding interference from other devices, such as WiFi range extender. Know before you buy. Still a good by for under $100.

    I would recommend this to a friend