Customer Ratings & Reviews

Great table top ice marker. Makes ice quickly just add water

Makes ice pretty quickly holds a good amount of ice

This review is for Best Buy Colma branch customer service rep and manager this includes the the 800 number they ask me to call as we'll. This ice maker was returned for warranty exchange when it stopped working after about two years of usage.The person at the customer service counter did the exchange took the broken product and placed an order for replacement to arrive within a couple weeks and I also added $19.99 for additional 4 years of warranty. Around two weeks while waiting for the product to arrive I noticed a refund of $19.99 from Best Buy to my bank, I went back to Best Buy Colma to inquire and found the same customer rep person that helped me the first time I returned the product and he even acknowledged to remembered everything. The customer rep with the help of his manager claims, I don’t know how but apparently another customer (based on customer id number) have cancelled the replacement product. And then I was told that there is nothing they can do to reverse it then handed me a 800 number to call. I spent hour and hours on the phone talking to someone on the other side of the world doing my best to explain the situation for it is not making sense for both of us while she made multiple attempts to call the store but nothing helps. The receipt that was generated on my Best Buy app shows that they refunded me instead and put refund balance of $98.42 on a card with the last four digits that’s not matching any of my bank, store and or credit cards. I told the customer service that my main goal is just to get the product reordered, but she is unable to do it cause it is already refunded to some unknown card. I was promised that someone will return me a call but after weeks then months waiting for a call or a refund or the product to arrive none of that happened and now I felt like this $98.42 has been stolen and all that precious time invested and all the stress cannot be undone. If you are Best Buy in charge of customer reviews would you please refer this to proper department for investigation so that no one else have share my experience.

This is a perfect item for the price. It's small and compact. A+

I loved it . I bought it for my kids . That are on vacations at home and . Excellent if you have kids or teenagers that want to be drinking cold beverage all day . No need to run to the store to buy ice bags .

Really nice ice machine. Ice comes out quickly. Great purchase.

Works great for the price, make ice about every 6 minutes until full.

bought for my daughter .. she loves it says always has ice now

If don't have ice maker in your fridge this is perfect.

It's a good machine it makes bullet shaped ice and keeps up

The machine is a bit loud but great machine for the price.

Works great for the price. I would recommend this to everyone.

Great ice maker and super easy to use. It’s a great deal

Best price and best performance , a perfect combination

Love thia ice maker Have plenty of ice all the time

Use this everyday! Makes 2 sizes of ice cubes fast!

Use it all the time never shut it off. Always making ice

This item works great. We have now bought another one for our RV.

awesome ice maker. it works like a champ and makes plenty of ice.

This thing makes ice within 20 minutes large or small cubes