Customer Ratings & Reviews
- Model:
- NS-IMP26RD2
- SKU:
- 6448628
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Portable Ice Maker with Auto Shut-Off, especially its ice-making speed and ease of use. The compact size and overall performance are also highly praised. Additionally, customers appreciate its quiet operation and great price for the quality.
This summary was generated by AI based on customer reviews.
Works great until it doesn't.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great until it doesn't. It died less than a month after buying. I bought an other and got the protection plan.
I would recommend this to a friend9 pieces of ice at a time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s slow to start and doesn’t keep the 9 pieces of ice frozen so you have to keep jumping up every few minutes to empty it into your freezer. Not worth the money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the Insignia Portable Ice Maker is not meeting your expectations. It's frustrating when a product doesn't perform as expected, especially when it's supposed to make your life easier. I understand that you're looking for a convenient and reliable ice maker, and I'll make sure to pass on your feedback to our team. We'll take your concerns into consideration as we continue to improve our product and service. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
- Pros mentioned:Size
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker doesn’t function well. The ice maker is compact
No, I would not recommend this to a friend Find a different ice maker...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is super inconsistent. It's constantly freezing up and stops making ice. So some days we have ice and other days we don't. Honestly I suggest looking elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. Sorry to hear that the Insignia Portable Ice Maker has been inconsistent and not meeting your expectations. We appreciate your honesty and will take your comments into consideration as we continue to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
DO NOT BUY - Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY….garbage Received this package and the box was damaged (wet). When I finally opened box, turns out the wet stuff must’ve been Freon because the unit does not work at all. Customer service said too bad you’re outside your 60 days so you’re stuck with this piece of junk. I inquired about the manufacturer’s warranty and customer service said they could not help me….have a nice day….unbelievable Insignia is a Best Buy product so this is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LiGr,
We appreciate your feedback. Please contact Insignia 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
- Pros mentioned:Ice making speed
UPSET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received my item it looked as if it had been used. It was very dirty on the outside and had long strands of hair in the inside.
No, I would not recommend this to a friend Worth it for a small bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it for a small bar but when it comes to making ice you have to continually watch it and continually put water if you want to make a lot of ice...
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Portable ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike the the noise and how long it takes for ice to be made and capacity that it could hold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Portable Ice maker, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Good but bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made ice really good but after a while it turns yellow. I clean it regularly too but still turning yellow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are pleased to hear that your ice maker initially performed well. We understand your concern about the ice turning yellow despite regular cleaning. This issue could be related to mineral build-up from the water used. Ensuring the use of potable water and possibly switching to distilled water might help reduce mineral deposits. We appreciate your feedback and are here to support you.
Keith | Insignia Support
Ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good ice machine when it works it makes a lot of noise and I bought probably 5 of them they work for a few months and they Brake
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Spuddy,
Thank you for taking the time to review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - White. I personally would like to apologize for the experience that you have gone through, I know it can be really frustrating, Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up but I didn't like it because the bucket sat in the water where the file line was. That wouldn't work for me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KSTRN,
Thank you for taking time to write a review our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Silver. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase did not work out for me. The first one I purchased it did not work. I took it back to the store to exchange it that one didn't work at that point I just requested a refund.
No, I would not recommend this to a friendQuiet machine but slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice very slow. This is aggravating because I have to make it extremely early in order to have ice for dinner. I would not recommend.
No, I would not recommend this to a friendWorks great while in warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great until your warranty expires. I bought this ice machine in June of 2020 and it worked great for the entire year. The warranty is now up and it no longer makes ice.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Portable Ice Maker, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Okay ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second ice maker and same brand and it broke twice. I wouldn’t get another one at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Starr200520,
Thank you for writing a review about our Insignia™ - 26 Lb. Portable Icemaker with Auto Shut-Off - Red . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this July 30, 2021. It stopped working September 16, 2021. I would not buy this product. I am on disability and can’t afford to spend $100 every 6 weeks for an ice machine. I do not see how a company can sell something like this. It’s a total rip off! I am so disappointed in Best Buy. And they won’t exchange it.
No, I would not recommend this to a friendGreat idea done poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want slushy ice cubes that melt and water down your beverage before you can drink it, this is the machine for you..All joking aside the ice melts within minutes and its not a hard ice. Its soft and watery. And even with the protection plan the best buy I bought it from wouldn't take it back unless i wanted an exchange.It was bought as a valentine's gift for my wife on February 1st and she didn't open it until the 15th and on the 16th best buy said the return policy is 14 days. Really? Just lost me as a customer Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thanks for sharing a comment about your ice maker. We are sorry to read about the bad experience you are having with you ice maker, but we would like to assist you, so please contact us by clicking the link below to review your case and address this situation. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
I wish it worked!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the machine when it actually worked! I bought my first one which worked great then gave out after a month! (Wasn’t picking up water to make more ice) then I got my second one which gave out two weeks later! I loved the machine so much I wish it lasted longer!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Portable Ice maker, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce or perform well for the price.......
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations in terms of performance and value. Your input is important to us and helps us identify areas where we can improve.
Keith | Insignia Support
Buy the warranty, you’ll need it annually
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had one for a little over a year and it quit working one day so we had to replace it with the warranty. Now we have had this second one for less than 11 months and it stopped making ice and won’t turn on/off unless we plug it in or unplug it. We’ve decided against getting a 3rd one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 26 Lb. Portable Icemaker with Auto Shut-Off! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us