Customer Ratings & Reviews
- Model:
- NS-IMP26RD2
- SKU:
- 6448628
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Portable Ice Maker with Auto Shut-Off, especially its ice-making speed and ease of use. The compact size and overall performance are also highly praised. Additionally, customers appreciate its quiet operation and great price for the quality.
This summary was generated by AI based on customer reviews.
Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Everything works as mentioned. Would buy again.
I would recommend this to a friendReal Nict Ma chinew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is thrilled with this Ibe-Maker she received for Christmas
I would recommend this to a friendOn my 2nd…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it’s great! But it has a 6month shelf life. So either get a protection plan or another brand. I argued with customer service for a couple weeks when I had the time. They gave me misinformation to be able to return my old unit to geek squad. Waste of my time and energy. Eventually did get a new one. It also lasted 6months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We appreciate your feedback and will take this into consideration as we continue to improve our products and customer service. We apologize for any frustration or inconvenience this may have caused. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Unsanitary - Don't Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but nearly imposible to clean. I run cleaner and sanitize through it but too many parts stay dirty. Knowing how bad ice can be for food poisoing I wouldn't recommend it. Surprised they allow selling in the US.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We are sorry to hear about the difficulties you are experiencing with cleaning the unit. We understand the importance of maintaining cleanliness to prevent food poisoning and take your concerns seriously. Your input is valuable to us, and we will use it to improve our products and ensure they meet the highest standards.
Keith | Insignia Support
Best ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it!!! My favorite appliance in my kitchen.
I would recommend this to a friendGreat gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my daughter, she said it was great!
I would recommend this to a friendMonster
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with it. …………………………………………………………………....
I would recommend this to a friendDoesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has a major design flaw. The water tube is too close to the heatsink. If the unit gets too hot, the heatsink can melt through the water tube, which causes water to leak directly onto the fan, which makes it short and stop working entirely, not making ice, and leaking water everywhere. I've been through two of these and when the second one broke i decided to go with a different model. Additionally, it is very hard to clean the inside because it doesnt come apart, and it ends up with mineral deposits and stains in areas you cant reach.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lacey,
Thank you for the review.I understand that you are having some issues with one of our poratble icemaker. However, we would love to assist you for some clarification,do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us .
Insignia Support
Merjorie
www.insigniaproducts.com/support
Good idea, not great execution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine makes about 10 small, grape-sized icecubes at a time. It does not keep them chilled, let alone frozen. Meaning you must stand next to it and instantly transfer the cubes to the freezer as soon as they are dropped. Even so, the machine is warm so the cubes are instantly watery thus stick together in a clump in the freezer. Good idea, not great execution.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user409218. Thank you for writing a review about our Insignia Portable Ice Maker. I apologize that the ice maker did not make the ice chilled and let alone frozen. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. I wish it made more ice than it does. But it will work for right now. The price was right
No, I would not recommend this to a friendDid not last a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in February of 22, it lasted less than 3 months. They were kind enough to replace it, the new one lasted 9 months. I only turned it on for a few hours in the evening. It is unfortunate, I expect an appliance to last longer. It's strange that it does not show up in my purchase history, but I have the email form Best Buy stating they received the order,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mary. Thank you for writing a review about our Insignia Ice Maker. We know how frustrating it is that this unit did not last the time you have expected. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Don'y Buy It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a long time to make ice and you have to watch it closely to remove the ice that's made and move to freezer or it just melts and starts the process all over. Was a bad decision. I was trying to save $$$ as I buy a lot of bagged ice for my various ailments. It is more of a boat anchor than ice maker.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about our Insignia Portable Ice Maker. We apologize that it did not meet your expectations in terms of speed and convenience. We appreciate your honesty and will take your comments into consideration for future product improvements. If you have any more feedback or concerns, please feel free to reach out to us. Thank you for bringing this to our attention. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-mint/6448629.p?skuId=6448629
- Pros mentioned:Ice making speed
Ice doesn’t stay frozen, melts to quick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quick with making ice, but I didn’t realize it wouldn’t keep the ice frozen..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mommaof5,
Your feedback is important so we can improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Awesome when it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and it lasted 10 months :( This is our 2nd ice maker purchase and the first one still works.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ Portable Ice Maker. We’re sorry to hear that your unit stopped working after 10 months of use. We aim to provide high-quality products, and it’s disappointing to learn that we fell short of your expectations in this instance.
We appreciate your loyalty, especially as this is your second purchase. If you haven't already, we encourage you to reach out to our customer support team for assistance. They can help troubleshoot the issue or discuss warranty options to ensure you receive a resolution.
Your feedback is invaluable to us, and we will use it to improve our products. Thank you for being a part of the Insignia family, and we hope to serve you better in the future.
The ice taste like crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice taste gross. I purchased this a few months back. I have tried everything to get the gross taste of the new merchandise out but nothing works. We have tried to use both filtered water and tap water and neither work. I feel like I got a lemon!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BriLucero. Thank you for taking the time to leave a review on Retro Portable Ice Maker. I am sorry to read that you are having issues with the unit with mold. Kindly contact us to be able to check all options.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Not worth it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this ice maker twice. Both ice machines, ice scraping thing that moves the ice to the basket broke. The first ice machine I didn't have a warranty and it lasted a little over a year. The second ice machine lasted almost 2 years with the warranty. Insignia said they don't cover that part. When you purchase a plan warranty read what it doesn't cover. I cleaned and used the proper water correctly whit this product. I give this no stars. But had to give 1 star to post my comment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shelly,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
Don't know about recommendation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped making ice already (1 month). We do use it Everday. We have one in our 5th wheel camper we've had for a year, still running. But we don't use everyday..
No, I would not recommend this to a friendTrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at the end of November 2024, middle of March 2025 it just makes a noise. Waste of money! Best Buy brand? If so do Better eh
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you are experiencing issues with the product you purchased. We understand how frustrating it can be when a product does not meet expectations. Your input is valuable to us as we strive to improve our products and services. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
Go with a better brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST customer service. The second my warranty ran up my machine started having issues and when I reached out for help, they basically told me to get over it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We appreciate your feedback as it helps us identify areas for improvement in our customer service. We strive to provide the best possible support for our customers, and your insights are valuable in guiding us toward enhancing that experience. We hope you'll consider sharing more of your thoughts with us in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as well as I thought. The ice didn't last very long. And when you put it in a glass, it melted very fast.
No, I would not recommend this to a friend