Customer Ratings & Reviews
- Model:
- NS-HAWHP2
- SKU:
- 6281625
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the RF Wireless Over-the-Ear Headphones for their excellent sound quality and ease of use. Many also appreciate the battery life, range, and simple setup. Some customers have noted concerns regarding volume control accessibility, connectivity issues, compatibility problems, and difficulties with charging.
This summary was generated by AI based on customer reviews.
did not like item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a poor quality item...and did not work well.
No, I would not recommend this to a friendPoor Design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons for on/off and volume are too small. You have to take the headset off in order to work them.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Another failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as skullcandy will not work with TV had to return want something to listen independently to TV without bothering the sound bar or TV speakers
No, I would not recommend this to a friend salesman didn't advise well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these would not do what we wanted. would pair to a tv to assit one person and still allow others in the room to hear with the tv speakers. Dot very easy to get to work. they would work with on tv in house but not another.
No, I would not recommend this to a friendBeswt Buy is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never purchase from this store again. Bought these as a gift and brought them to Fl. Poor quality sound so my 80 yo Mom did not like them. Best buy wont take back even though it has only been a little over a month and they are unused and were purchased ahead as a gift. Worst store EVER.....Will buy my tv's elsewhere now!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you very much for taking the time to review our Insignia - RF Wireless Over-the-Ear Headphones - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable and easy to dock BUT, the breaking up of sound was horrible. I had it connected to an optical cable and 5 feet from receiver. Even my hard of hearing father was annoyed.
No, I would not recommend this to a friendLimited too vertical
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for another person that’s trying to not disturb others in their residence. For the price TOO EXPENSIVE for only one head phone Input! It was a gift, $100 otherwise I would have returned it or waited until it was $29
No, I would not recommend this to a friendReturned It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted for about a week and then started going in and out - could hear for five seconds and then not for five seconds. Returned it
No, I would not recommend this to a friendI suggest you don't bother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up until 2 weeks ago I'd have given this product five stars. Then it just quit working. It's 2 months out of warranty and Technical Support was quite helpful in helping me figure out that it needs repaired but it's probably too expensive to repair and there's nothing they can do about it because it's 2 months out of warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SH01,
Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - RF Wireless Over-the-Ear Headphones. I know it can be dissatisfying that the product did not last long. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Volume control
Would not pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the blue light on the headphones and base indicated it was paired, I received no volume in the headset. I even turned off the external speaker on the TV and that did not work as well.
No, I would not recommend this to a friend Caution. Don't buy w o protection plan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap plastic ! Thin headband . Only buy with a protection plan! Wish I did. The headphones were used by my 70 yr old spouse and the top plastic part broke making it impossible to use Sad I didn’t buy the other brand w a thicker headband
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with our product. We take all customer feedback seriously and will work to improve the quality of our headphones in the future. We recommend purchasing a protection plan for added peace of mind. We value your business and hope to have the opportunity to better serve you in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625
Unsure yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not super techy but its been hard to use this with our tv that also has a surround sound system hooked up to it.....still trying. It might be a great system and its just our errors.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi !
Thank you so much for writing a review for our RF Wireless Over-the-Ear Headphones, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however if you require further assistance please contact our support team, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Don’t buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on the recommendation of the salesperson but the buttons on the headset didn’t work at all so I exchanged it. The second headset worked for about 10-12 hours; the next time I went to use it the headset would not pair with the base, so I followed the instructions and turned the base off. When I tried to turn the base on again it had no power so I returned it. Not a product I can recommend.
No, I would not recommend this to a friendGood built but voice breaking up time to time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and no delay but voice breaking up time to time which is really annoying and that is the main reason i returned this item
I would recommend this to a friend- Cons mentioned:Charging
Headphones won't charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first time, I'm VERY disappointed in a Best Buy product. The headphones will not charge; therefore, I cannot recommend this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our headphones. I apologize for the inconvenience that you
are experiencing with our headphones, I know for sure that this situation can be disappointing
for you. In this case, I would like you to give us a chance to correct this situation, please contact
our team in the link below, they will do their best to help you out.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
not recommend to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.put a movie on pause for more than a minute long,it shuts down.no ten hour battery life.its more like five.then takes two hours just to get another hour of listening.maybe its do to the volume i listen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read that you are having some issues with your over-the-ear headphones. We would like to assist you in any way possible, and answer all your questions. Please contact us 1-877-467-4289 from 8AM to 9 PM CT.
-Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. When they're plugged in the sound of the TV can no longer be heard. I simply plugged my headphones directly into the same port & saved myself $90!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the over-the-ear headphones. I am sorry to read that you are having issues with the connection. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
Help me please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry but my head set messes with my cable t.v. I will keep it because I need it. Any ideas? Please help if you can. Marty Hall.
I would recommend this to a friend Once good, not so much now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as replacement for the same product I've had for 5 years. Unfortunately they did not work out of the box. I returned and purchased Sennhieser RS175 instead. They work perfectly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia RF Wireless Headphones. We apologize for any inconvenience you may have experienced with the product not working out of the box. We appreciate your feedback and we are glad to hear that you found a suitable replacement in the Sennheiser RS175 headphones. If you have any further feedback or concerns, please feel free to reach out to us. Thank you for choosing Best Buy. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
head speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lots of problems works for awhile and then the only thing you hear is screeching loud noise ,I replaced it and after one weak the same problem I`m getting credit
No, I would not recommend this to a friend