Customer Ratings & Reviews
- Model:
- NS-HAWHP2
- SKU:
- 6281625
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the RF Wireless Over-the-Ear Headphones for their excellent sound quality and ease of use. Many also appreciate the battery life, range, and simple setup. Some customers have noted concerns regarding volume control accessibility, connectivity issues, compatibility problems, and difficulties with charging.
This summary was generated by AI based on customer reviews.
Good built but voice breaking up time to time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and no delay but voice breaking up time to time which is really annoying and that is the main reason i returned this item
I would recommend this to a friend- Cons mentioned:Charging
Headphones won't charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first time, I'm VERY disappointed in a Best Buy product. The headphones will not charge; therefore, I cannot recommend this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our headphones. I apologize for the inconvenience that you
are experiencing with our headphones, I know for sure that this situation can be disappointing
for you. In this case, I would like you to give us a chance to correct this situation, please contact
our team in the link below, they will do their best to help you out.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
not recommend to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.put a movie on pause for more than a minute long,it shuts down.no ten hour battery life.its more like five.then takes two hours just to get another hour of listening.maybe its do to the volume i listen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read that you are having some issues with your over-the-ear headphones. We would like to assist you in any way possible, and answer all your questions. Please contact us 1-877-467-4289 from 8AM to 9 PM CT.
-Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. When they're plugged in the sound of the TV can no longer be heard. I simply plugged my headphones directly into the same port & saved myself $90!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the over-the-ear headphones. I am sorry to read that you are having issues with the connection. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
Help me please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry but my head set messes with my cable t.v. I will keep it because I need it. Any ideas? Please help if you can. Marty Hall.
I would recommend this to a friend head speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lots of problems works for awhile and then the only thing you hear is screeching loud noise ,I replaced it and after one weak the same problem I`m getting credit
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones March 2022 and now the headphones wont hold a charge. I only ever used them for watching tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Diane,
Thank you for taking the time to review our Insignia™ - RF Wireless Over-the-Ear Headphones - Black. I understand you found it uncomfortable to use since it won't hold a charge and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Once good, not so much now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as replacement for the same product I've had for 5 years. Unfortunately they did not work out of the box. I returned and purchased Sennhieser RS175 instead. They work perfectly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia RF Wireless Headphones. We apologize for any inconvenience you may have experienced with the product not working out of the box. We appreciate your feedback and we are glad to hear that you found a suitable replacement in the Sennheiser RS175 headphones. If you have any further feedback or concerns, please feel free to reach out to us. Thank you for choosing Best Buy. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not live up to expectations. Not able to hear sound well. Complicated to get it to work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - RF Wireless Over-the-Ear Headphones - Black! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
www.insigniaproducts.com/support
- Cons mentioned:Compatibility
No good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd pair im going to return they do not hook up to TV's.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for leaving a review. This must be frustrating since the unit won't hook up to your TV. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t always work with our Living room TV. . Talked with GeekSquad but they couldn’t help either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our RF Wireless Over-the-Ear Headphones! We know how frustrating is that the headphones does not always work. Please allow us to check this situation further with you! Feel free to contact us at the link below to get assistance with your headphones.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Compatibility
Not compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work with my TV, called customer support and they could not help either
No, I would not recommend this to a friend Wifi destroyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I use these, nobody in my family can use the wifi. I tried moving all our devices strictly to the 5 Ghz band, since the RF signal for these works at 2.4 Ghz. But it didn't help at all. These are basically useless to me, as a result.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on the product model Insignia™ - RF Wireless Over-the-Ear Headphones - Black. We totally understand that you are having issues with your Wi-Fi however. Kindly try this simple troubleshooting step. Turn off the equipment to determine if the equipment causes interference. If your cordless phone or wireless router is causing interference, try changing the channel it is using. Also, try moving the docking station away from all WiFi routers, cordless phones, cell phones, Smart TVs, and microwave ovens. If this does not solve the issue, please contact us through the link below so we can proceed on checking other troubleshooting steps for you.
Mary II Insignia Products II Please visit https://www.insigniaproducts.com/
Cheap beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels very flimsy and the volume is not very loud i would not recommend for someone that is hearing I imparted
No, I would not recommend this to a friendDifficult setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor troubleshooting. Charged overnight but would keep shutting off. Light on base would go from red to green and back with any movement of base.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I know that you just want to continue using your headphones as usual, and so, for us to assist you with this situation please contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine for 30 seconds then cuts off, will be returning it for refund or will try another one
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Wire Ear Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connections on the item would not connect to my Samsung television.
No, I would not recommend this to a friend DO NOT PURCHASE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT purchase this headset. The battery is internal and cannot be replaced. Once the battery life ends, you have to throw the headphones out. Unfortunately, you do not know where the battery was made and how long it sat on the shelf. My battery lasted less than a year. This is a waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ RF Wireless Over-the-Ear Headphones. We appreciate your feedback and are sorry to hear about the issues you encountered with the battery. Your comments are valuable to us and will help us improve our products and services. If you have any further questions or need additional assistance, please feel free to reach out. Thank you for choosing Insignia™. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625
- Cons mentioned:Connectivity
Audio Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply could not get them to work at all. No output
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AudioPro,
Thanks for taking the time and effort to leave a review with our Insignia™ - RF Wireless Over-the-Ear Headphones - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Cons mentioned:Connectivity
Didn't work for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me. Not able to connect to my TV. Will be returning as soon as I go that way again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Papawsteve
I want to take the time to thank you providing us with your feedback, I want to assure you that your opinion is valued. I can only imagine how frustrating it can be to have these headphones stop working. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support