Customer Ratings & Reviews
- Model:
- NS-HAWHP2
- |
- SKU:
- 6281625
Customer reviews
Rating 4.4 out of 5 stars with 2844 reviews
(2,844 customer reviews)Rating by feature
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the RF Wireless Over-the-Ear Headphones for their excellent sound quality and ease of use. Many also appreciate the battery life, range, and simple setup. Some customers have noted concerns regarding volume control accessibility, connectivity issues, compatibility problems, and difficulties with charging.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and very flimsy. I would not recommend. I took it back
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you were disappointed with the sound quality and durability of our product. We appreciate you giving it a try and sharing your experience with us. Your input is valuable as we strive to improve our products.
- Carl | Insignia Products
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Can't get it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work. This requires a cable to make it work. Can't find the cable anywhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that getting used to a new product can be trying, and so, please know that you can contact us on the link below so that we can help you with this matter.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
interferes with nearby wi-fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome....BUT it interfered with the wi-fi in my bedroom (where this was located). It took us a week to figure out it was this, and as soon as we unplugged it no more issues with wi-fi. We returned it and went with a Bluetooth Sony headset. If they made this exact product with Bluetooth, instead of RF this would be amazing. I would avoid this if you have a nearby wi-fi connected device.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our smart tv after told would. Took back to store for credit.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Wish it worked but it doesn't
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited usefulness. Hookup fails to work if using sound bar thus is is ether use the headphones or the sound bar. Can you folks get this figured out! Experts have told us there is not a solution recently.
No, I would not recommend this to a friendRated 1 out of 5 stars
heads phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make sure you have the wright T.V. it does not work on a lot of Flat T.V. i have a flat t.v. and it is well known and when i put in the piece that you have to put it in TO works if you like a lot of static and not your tv then it is for you. i bought it and 2 times but took the first one back because it did not work and got this one and now it is nothing but static. my tv is RCA IT GOES IN THE HEADPHONE JACK
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don'tBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Wouldn't connect wireless no matter what I did
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the over-the-ear headphones. I am sorry to read about the inconvenience. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
Lies and lack of product knowledge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones did not work as promised. I called twice & spoke with store & verified prior to purchasing in the store that they would do as promised only to find they would not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SandyR,
Thank you for taking time to write a review our Insignia™ - RF Wireless Over-the-Ear Headphones - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insignia
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't get them hooked up to tv, returning this thursday
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 1 out of 5 stars
Really help me. Hard of hearing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time I bought this. It is easy to operate & really helps my being hard of hearing.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Does not work with televisions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with televisions and thingsTelevisions do not have Wi-Fi on the Bluetooth
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks for taking the time to share a review. We are sorry that these headphones were note what you were looking for. This is headphones work just with their docking station. Feel free to reach us at any time you want if you need further information of our products.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Rated 2 out of 5 stars
Sound quality very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems: First unit worked great for 10 minutes second unit almost make an hour when it died.
No, I would not recommend this to a friendRated 2 out of 5 stars
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a year. I do not recommend.....
No, I would not recommend this to a friend- Cons mentioned:Charging
Rated 1 out of 5 stars
Not recommended
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a little over a month then it quit charging.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that you expected these headphones to last longer, as do we, so please know that you can contact us on the link below, and we will gladly assist you with this matter.
Viridiana E.
Insignia Support
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
InsigniaHeadphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my TV; even with assistance from Geek Squad.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Not So Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not very happy with the quality of these headphones. I had to keep resetting the signal every time I went to use them. The sound quality once I reset the signal was also pretty poor. I returned the Insignia headphones after a week and bought the Sony Heaphones. For a few dollars more but what a difference, love the Sony.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not to happy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 5 months, had to purchase an other one online rebuilt and this one still works
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We realize that having to replace your headphones so soon is not ideal. Please know that you can contact us on the link below, and we will gladly review your case and options.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Lightweight (and that's a good thing)!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So what do you do when you want to watch your TV but your roommate/spouse, etc. want to be in the same room but does not wish to hear the sound? Or your spouse is hard of hearing but you don't want the TV to be too loud (for you.) Some people use this along with external (regular) speakers. This means if one person can't hear too well, and wants the TV to be louder, while the other party doesn't want it too loud, this device can be used for that. You just have to turn the volume setting on your TV accordingly. Otherwise, if it's used by oneself so the other party is not disturbed, then turn off the volume of the TV. A wireless headset like this probably saved a lot of marriages and relationships. They pretty much work the same way and I have another brand which worked just as well - but let's go through why I like this one more. First of all, if you want to get this for your iPad, it won't work. The connection to your device has to be wired. Either via RCA jacks (analog, cables are supplied) or optical cable (digital, and you have to get a cable yourself). It isn't a blue-tooth device so anything with no audio output won't work with this. The description on Insignia is a little confusing, almost misleading about this. It also comes with a 3.5 mm cable to RCA connectors, too, in case you want to use this with a table, a computer or an Android phone (that has an audio output) Remember - this is for listening only. You can't talk with it (it won't record/hear your voice.) So if you want to use it with a computer (or a phone that supports it), it can't be used for a conversation. It is so easy to set up. First, you'd have to charge the headset. Place it on the stand and plug it in. The light in the front turns green when it's fully charged. First time took about a couple of hours. The battery should last 10 hours. I don't think the battery can be removed (or replaced). So hopefully it will last a few hundred charges, i.e. two years or so. The headset itself is light. The other one that I have been using for a year is ** heavy ** and it really squeezes my head. My brother hates it, but I just put up with this. This Insignia is much lighter and it didn't feel tight. The earpieces cover the ears but I can still hear a little external sound (which I think it's safer as I don't want to be completely isolated). The earpieces are soft and comfortable. I don't have a problem watching a few episodes of Netflix in bed at all. It "pairs" almost automatically. As soon as you lift the headset from the stand, you can turn it on with a switch on the stand (the green circle), or the TOP switch on the right side of the headset. I quickly memorized the function keys on the headset. Power (off / on) Volume up Volume down Input selector. WIth the headset away from the base, turning it on, the LED light is sturdy BLUE. With the headset away from the base, turning it off, the LED light blinks BLUE. Placing the headset on the base turns off the headset. The LED turns RED (it's charging the battery). When the battery is full, it turns GREEN. WIth the headset away from the base, VOLUME UP button increases the sound. WIth the headset away from the base, VOLUME DOWN button decreases the sound. WIth the headset away from the base, INPUT SELECTOR switches between ANALOG and DIGITAL. The light on the base is LIGHT. If it's displayed at the top, it's analog "RCA". If it's displayed on the bottom, it's digital "digital". So if you lose your place, just press on it again. The big LED on the base can be used to switch the input and the white LED will show accordingly. Now, if you want to use the digital input, you have to buy your own digital cable. It transmits the light from your device to the base. The cable is fragile. If you bend it, it may break. So be careful. I can't tell the difference between analog v.s. digital when I was watching a blu-ray movie. One thing you should know, you need to set your device to do PCM output via the digital cable. Anything else the base can't process. Just go to the menu of your (blu-ray) player and try to find sound output, or output type or something like that. So do I recommend this to a friend? Heck yeah!!!
I would recommend this to a friend Rated 2 out of 5 stars
TV EARS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not buy again. Changing from + to - is difficult once over the ear.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi InstallationbyGeeksquad,
Thank you for the review.I understand that you were having difficulty in changing from + to - on the over-the-ear headphones.Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at  https://www.insigniaproducts.com/contact-us .
Insignia Support
Merjorie
www.insigniaproducts.com/support
Rated 1 out of 5 stars
Insignia headphones. Pure junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Pure junk. The headphones lose pairing randomly. I have never had them more then 3 feet apart. It then takes hours for the connection to be reestablished. Junk. Pure junk. Do yourselves a favor. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Gerald, thank you for taking the time to leave a quick review of the Wireless Over-the-Ear Headphones. I am sorry to read that you are having issues with your Headphones, please fell free to give us a call at 1-877-467-4289 so we can take a look at some troubleshooting steps together or review your warranty.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US









