Customer Ratings & Reviews
- Model:
- NS-HAWHP2
- SKU:
- 6281625
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the RF Wireless Over-the-Ear Headphones for their excellent sound quality and ease of use. Many also appreciate the battery life, range, and simple setup. Some customers have noted concerns regarding volume control accessibility, connectivity issues, compatibility problems, and difficulties with charging.
This summary was generated by AI based on customer reviews.
Needs metal headband
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in Feb. 2019. This week the headband broke in two places with normal use and no abuse. Only two adults use it. That is the only problem I have with them. I wish I could find some with a metal headband. The Sennheiser I had a few years ago did the same thing. It also had a plastic headband. I would recommend the product along with a caution about the headband.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FrancesS,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
RF wieeless headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work well, just one issue if your tv is hooked to a 5.4 ghz wifi the head set wipes out your internet. Other than that not bad.
I would recommend this to a friendFirst unit was damaged; second required Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still problems after five weeks. The first unit I bought had a damaged optical input. I exchanged it. I could not figure out how to connect it. The Geek Squad came out and got it set up and working. I pressed an off button and now can't get it on again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our RF Wireless Over-the-Ear Headphones! We understand that you are having trouble turning on your headphones.. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your headphones.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Scammed by Best Buy on a return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the item but it quit working after just 2 months. I called insignia and they said I could take it back to Best Buy and they would do an even exchange as it had a one year warranty. I took it back, Best Buy took care of the return but wanted to charge me an extra $50 above what I originally paid instead of an even exchange for the exact same item. If that is how Best Buy takes care of customers, I doubt I will go there anymore.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KenC,
Thank you for the feedback. We do apologize if the the TV quit working after two months, I understand how frustrating this can be. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these early Feb. I had also buy another cable to make them work, so that took a few days. Then about 2 days later my husband and brother were in serious car wreck - one broke his eye the other his neck. Life was hectic. After some of that settled down, got to use these. They worked for one week. Then all I got was a loud screeching sound. Since it was past the 15 day return window I had to return them for store credit. Once I use the store credit will not shop at Best buy again. Total rip off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. Seems it was connect to optical input, please set your audio source to PCM format
They don’t work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not ever work! Over about 3 weeks my partner and I did everything possible to pair these headphones but nothing worked. We contacted support 3 times, bought cables, all without success. Then bought a different brand and these paired within minutes. Had to return these. One of the worst most time-consuming purchases ever!
No, I would not recommend this to a friendLooks good, but not functional out of the box.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my daughter to watch TV without making us all have to watch TV. My husband got it out and set it up using a new optical cord to a LG tv. He paired it to the base unit and switched the output to use the optical input and only got loud static. He turned the TV audio to use the optical, but there was no change. He's tried powering everything off, pairing it several times, but now change. Appears to be a lemon right out of the box. I will be returning these unless I can find a solution somewhere online.
No, I would not recommend this to a friendInsignia wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and looks good. Problem is I tried it on 3 different TV and never got it to work. Minimal troubleshoot from customer service. Wanted me to make an appointment to have it checked. I opted not to drive 40 miles and bought a different product instead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ RF Wireless Over-the-Ear Headphones. We're glad to hear that you found them comfortable and visually appealing. We apologize for the inconvenience you faced with the connectivity issues and the service experience. Your feedback is valuable to us, and we'll use it to improve our products and services. If you have any other comments or suggestions, we'd love to hear them. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625
Works 50% of the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are not reliable. Sometimes they dont, sometimes they do. I would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate you sharing your experience with us. We understand your concerns about the reliability of the product. Your comments are valuable as we strive to improve our offerings. Keith | Insignia Support
- Cons mentioned:Connectivity
Cuts out every 5 seconds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The night I purchased these and they keep cutting out, it's like a quick volume down then up. Will return tomorrow
No, I would not recommend this to a friend Useless headphones are not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say that these headphones I bought to hear the TV and not bother my family late, did NOT work well. It constantly cut off words and sentences from TV, loosing the whole story of movies, etc. I called and after their useless suggestion to move around the ends of the wire, still not working. So I had to return this useless thing!
No, I would not recommend this to a friendI would avoid this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept turning itself off. Power button would not turn it on, would only power on by unplugging and then plugging in again. I returned it for another unit and it malfunctioned the same way. Returned the second until. Good return service with BB, but I wasted a lot of time.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
CRAP!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK ALL I GET IS STATIC. TRIED RCA AND OPTICAL CABLES.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jimmy.
I know the feeling of not being able to get something to work easy and seamlessly. However, the behavior you are describing here does not seem right at all. Please, give us a call at 877-467-4289 for specific troubleshooting for your particular case.
Charles V. - Insignia Support
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not for sale on Amazon because they are hiding something. They fear bad reviews. This thing is bluetooth based meaning you will forever wrestle with disconnects. My unit paired the 1st day but not a day after that. This is simply a $100 blue blinking light. Dont waste your money, get Sennheiser.
No, I would not recommend this to a friendHeadset failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset failed within 1 month. Shows ~1 volt across head set contacts. Shows 5 volts across docking contacts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MrFreeman,
Thank you for the review of our Over-the-Ear headphones.I know how inconvenient it is for you that it failed within a month.We can further assist if it needs a replacement by contacting our helpline www.insigniaproducts.com/support.
Insignia Support
Merjorie
www.insigniaproducts.com/support
Crappy feedback.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The feedback on these sucks so bad I don't even want to use them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KristydO,
We are sorry if you are having hard time to us this product. Hearing your feedback is important to us so we can continue to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
I do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only holds a charge for about 1/2 hour. Had one befdore which served me well this one sucks
No, I would not recommend this to a friendInsignia headphone12345
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, the battery lasts a little more than one hour
No, I would not recommend this to a friend