Customer Ratings & Reviews
- Model:
- NS-PWL9180
- |
- SKU:
- 6406930
Customer reviews
Rating 4.4 out of 5 stars with 1020 reviews
(1,020 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Universal 180W High-Power Laptop Charger for its broad compatibility with various devices, overall performance, and sufficient power supply. The charger is also appreciated for its ease of use and variety of adapters. Some customers find the charger a bit expensive and wish it were smaller, while others have noted that the cord is bulky.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 2 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, just wish I didn’t have to purchase the most expensive one just to use one piece.
I would recommend this to a friend Rated 3 out of 5 stars
charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for older laptops. With all the adapter non of them fit my laptop which is the newer slim versions which uses usb port.
I would recommend this to a friendRated 3 out of 5 stars
didn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work out, was not a fit for the computer and for some reason could not make power flow, everything was a few seconds delay in responding.
No, I would not recommend this to a friend- Cons mentioned:Size
Rated 2 out of 5 stars
BAD FIT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with the right attachment the cord will not stay in. Not a good fit. Not satisfied at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the universal laptop charger. I am sorry to read that you are having issues with the tip. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
Unimpressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just tried to return this cord because I found similar cords much cheaper online. And I learned that Best Buy has a ridiculous 15 day return policy and was not able to return this overpriced cord. Not cool.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand your frustration with the 15-day return policy and the price difference you found online. It's disappointing when a purchase doesn't meet your expectations, especially regarding pricing and return flexibility. We regret that the return window prevented you from returning the cord. We value your feedback and will take it into consideration. - Carl | Insignia Products
Rated 1 out of 5 stars
Wrong Tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the tips provided worked with my Lenovo laptop, even though listed on the box as compatible. Additional tips can be ordered, but as this was an emergency purchase out of town, the ordering option was not helpful.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the trouble with your laptop charger tips. It can be really frustrating when things don't work as expected, especially in an emergency situation. You can visit the Insignia/ Best Buy Tip Configurator under the "Features" Tab and enter the make and model of your Lenovo laptop to identify the correct tip for your device. If the Tip Configurator doesn't help, you can contact Insignia customer support directly at 1-877-467-4289. They can assist you in finding the right tip and may be able to expedite shipping given your situation. Since you purchased the charger from Best Buy, you might also reach out to their customer service for additional support or a possible exchange. I hope this helps you get the right tip for your laptop quickly. If you have any other questions or need further assistance, feel free to ask! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 1 out of 5 stars
Dont but best buy-return policy sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One start, because I don't think i can give zero stars. Product didn't work on my computer (dell). Best buy policy is 14 day return and i couldn't get there within that time period (was traveling). Waste of money.
No, I would not recommend this to a friendRated 3 out of 5 stars
Did not work for Lenovo docking station
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my Lenovo docking station, 180 watts and I needed 135 watts.
No, I would not recommend this to a friendRated 2 out of 5 stars
Does not stay plugged into the computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The piece continues to unplug from the computer and I don’t particularly care for the many pieces that come with it where you’re supposed to “fit” the correct one. Give me a universal plug!! This one sucks but was what the salesperson suggested.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not compatible with the MSI products.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product (would not recommend to anyone). I went into Best Buy 2 months ago for a replacement charger, and an employee handed me this universal charger saying it works for literally anything. After these two months of using the charger, my battery LED indicator began to blink and not charge when I put my laptop to sleep/shut it off. When using my laptop while plugged in, there would be no light, and my battery percentage would stay the same throughout. It stopped charging my MSI GS65 Stealth, only kept it powered, and the charging tip was always scalding hot (not a safe product).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Danny,
Thank you for taking the time to review our Insignia™ - Universal 180W High Power Laptop Charger - Black. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products.
We'll be more than happy to assist you regarding this matter, below you will find the link to reach us.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work to charge my Dell laptop. It only kept by battery at 1% while plugged in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Universal 180W High-Power Laptop Charger. Sorry to hear that it didn't meet your expectations and didn't properly charge your Dell laptop. We appreciate your feedback and will take it into consideration as we strive to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-180w-high-power-laptop-charger-black/6406930.p?skuId=6406930
Rated 3 out of 5 stars
Charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. It is good to have as a spare. It detached too fast
No, I would not recommend this to a friendRated 3 out of 5 stars
NOT FOR DELL INSPIRION
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this is great but this is NOT compatible with Dell Inspirion. Was very disappointed
No, I would not recommend this to a friendRated 2 out of 5 stars
Expensive solution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an MSI, which has a peculiar connector, and I left my charger at home. A hundred dollars for a charging cord seems like a lot to pay for that simple connector.....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mack,
Thank you for taking time to write a review our Insignia™ - Universal 180W High Power Laptop Charger - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 3 out of 5 stars
Not what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t work for what I needed so unfortunately I had to return.
I would recommend this to a friendRated 1 out of 5 stars
Compatibility issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use it with my HP Laptop even though it says it is compatible with HP.
No, I would not recommend this to a friendRated 3 out of 5 stars
Charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it an average arrive because it is universal but not for Razer
I would recommend this to a friendRated 1 out of 5 stars
Universal Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty overpriced and the one I bought was already broken.
No, I would not recommend this to a friendRated 1 out of 5 stars
Universal laptop charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive product showing all possible connector tips included with a guarantee if correct one needed & not in the product to contact the company for a suitable one- did so with specific equipment info given (simply a basic older dell computer laptop), but still mailed an incorrect charging tip. Will add that all store personnel were fantastic, friendly & helpful with my returning it! Employees at the company called were also very friendly, just didn’t get what I expected when purchased.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Universal 180W High Power Laptop Charger - Black, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your Devices, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
www.insigniaproducts.com/support
Rated 1 out of 5 stars
Buyer Beware/Check Contents ASAP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to state that I didn’t not open the box to check the item when I received it. I set it aside and only recently opened it. The charger part was not Insignia, it was a Lenovo charger. Not sure what happened there, but the attachments are not usable because I was sent the wrong charger. So I gave it the lowest score I could. I am purchasing another open box similar charger. I will see if I get what I paid for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Universal 180W High Power Laptop Charger! We understand that you are having issues with your purchased. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285







