Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Universal Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend this universal charger to all Bestbuy customers who own laptops.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WillieBoy2, thank you for the positive review and recommending. -Yanne
Don't Buy This
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am SO UPSET WITH THIS PRODUCT!!! I have a Lenovo laptop and after about a month of using this charger, it ruined it! It wouldn't charge the laptop anymore, and slowly my laptop died. Best Buy said they couldn't fix it because I had no warranty on it. I had our very capable and professional IT Manager here at work take a look at it, and he said because it is a universal charger, and the specifications were not the same as the original charger, it eventually burned out the port. I've only had my Lenovo for 2 years, and this charger for 2 months. I'm out a laptop. Now I have to purchase a new one, after only have it 2 years. Very upset over this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, DNavarro.
I would like to express my concern about your experience with this Universal Laptop Charger. We deeply care about the performance of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
"Universal Charger" is not universal at all...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."Universal Charger" did not have the tip I needed. Advertised as having a round tip lenovo charger, but it did not work for my lenovo laptop. Looked on their tip finder website for the correct one and it STILL was not there. Figured that I would try it out on some other laptops that my family owns, but no luck on those either!!!
No, I would not recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works, however, when plugged in it wouldn't show charging icon, until I taped it snuggly into place. I find myself constantly checking! Was hoping to get original equipment, but I needed it. Thank you.
No, I would not recommend this to a friendCharging cord is not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not charging my computer. I even took it all into the store and It still isnt charging correctly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sunshinegak,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Charger issue
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on January 20th 2025. Product life is less than 7 months…and no warranty on the product. Better not to purchase this product and any electronics from BestBuy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ Universal 65W Laptop Charger. We sincerely apologize for the inconvenience you've experienced with your charger. We understand how frustrating it can be when a product does not meet your expectations, especially when it fails prematurely.
As the manufacturer, we take product quality very seriously, and your experience is important to us. We would like to assure you that we stand behind our products and are committed to providing reliable and durable solutions for our customers.
While we understand that your product stopped working within a short period, we encourage you to reach out to our customer support team directly. We may be able to offer assistance, including troubleshooting tips or guidance on potential options for replacement.
Your feedback is invaluable, and it helps us improve our products for the future. We appreciate your understanding and hope to resolve this matter to your satisfaction.
Thank you for choosing Insignia.
No Charger Attachment for IdeaPad 3 15ITL05
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not have the attachment for my laptop charger plug-in. If you have a Lenovo IdeaPad 3 15ITL05 and you are looking for a new charger, please avoid this item. It does not have the attachment for the IdeaPad 3 15ITL05. Instead, you can go to Lenovo directly and purchase the correct charger for half the cost of this charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi yetthejet
Thank you for taking time to write a review our Insignia™ - Universal 65W Laptop Charger - Black. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.bestbuy.com/insignia
- Cons mentioned:Fit
Not universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is supposed to be a universal fit with all the fitting that came with it, none of them fit my dell laptop. Waste of money. I will return to the store
No, I would not recommend this to a friend Needs better design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this item twice because the port that plugs into the computer has a very weak joint and breaks very easily.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RoseC,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Didn't have the size I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought is because we needed a new charger for a Levono laptop. It comes with several different tips but none of them fit. I would suggest to take your item in and getting help to buy the right one or to check if the have the right adapter you need.
I would recommend this to a friendDisapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have the fitting for my computer.It took them a day to find the adapter I needed. Requested to mail the part, they didn't. going to return it now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ThomasD,
Thank you for taking time to write a review our Insignia™ - Universal 65W Laptop Charger - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Correct wattage . Wrong “universal” adapter.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to use this product because the Lenovo adapter that comes with this universal charging kit, is the wrong adapter for Lenovo laptop. I contacted the “call us if you don’t see your adapter” people. They promised to ship the correct adapter. Have yet to see the correct adapter show up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CordMan! I am truly sorry to hear about the frustration and inconvenience you have experienced with our universal charging kit. I can understand how disappointing it must be to not be able to use the product due to receiving the wrong Lenovo adapter. It must have been frustrating to rely on the promised shipment of the correct adapter only to have it not arrive yet. Please know that this is an isolated issue and we will make sure to take note of this situation to improve our processes in the future. Your satisfaction is important to us, and we will do everything we can to rectify this situation for you. Thank you for bringing this to our attention.
JC | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Do Not Buy! Buy Original Charger for Computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger caused my battery to swell up so I had to purchase a new battery for my laptop. Then, I discovered that this charger would not charge the battery and would only work when plugged in with the battery disconnected. I ended up having to buy the original charger and tried to return the product but could not since Best Buy only has a 15 day return policy, which is sad considering so many retail places have at least a 30 day return policy. I am dissatisfied with the product and service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JamesK,
Thanks for taking the time and effort to leave a review our Insignia™ - Universal 65W Laptop Charger - Black. We know how frustrating this must be for you when you are dissatisfied with the product but unable to return it. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger only worked when I had it plugged in. Probably, they did not have an exact head in the set to fit my laptop. Returned this one and got a regular Dell charger that works perfectly.
No, I would not recommend this to a friendUniversal Laptop Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After taking the old unit to the store to make sure the new one would be compatible, the sales person picked it out for me and assured me that one of supplied tips would work. After getting home and trying it, I discovered that none of the tips were the right size. I then called the phone number included to get the correct tip sent to me. After talking to the person on the phone I was informed that none would work, and that I'd have to order a charger online. A hassle and a waste of time and gas to return to store. I then ordered one online that works and was less than half the price.
No, I would not recommend this to a friendDid not work for my computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a total piece of garbage would not stay plugged into the computer he ruined. The computer is sitting all by itself without any contact from outside sources
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're very sorry to hear about the issue with the product not staying plugged in and the resulting damage to your computer. We understand how frustrating this must be. Your comments are important to us, and we'll use them to improve our products. We appreciate your patience and understanding.
- Carl | Insignia Products
Wont be shopping at best buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work. The right connecting part was there but was to loose. Then when tried to return 4 weeks later I was told the policy for return was 2 weeks. It would have been helpful if the csr had mentioned that when I purchased as this is a new policy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JodyH,
Thank you for taking time to write a review our Insignia™ - Universal 65W Laptop Charger - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insigniA
Universal adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit the adapter for my computer, it sippose to be universal
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GarryL! I am truly sorry to hear that the adapter did not fit your computer as expected. This is not the quality of product that we want to provide to our customers. Please know that assistance covered by the manufacturer’s warranty is available - please call 1-877-467-4289 for further assistance.
JC | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Wrong charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed. We took the cumputer with is to the store to get the right charger, but it was under construction so the employee went to get us the charger and it wasnt the right ine.
No, I would not recommend this to a friend- Cons mentioned:Fit
charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit as expected. Would not recommend at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger. I understand how exciting a new purchase can be and how annoying it is that it is that didn't fit as expected. that's why I would kindly ask you to contact us if you ever encounter another issue with your product we'll be more than happy to provide any needed assistance.
Insignia Support
Irene
www.insigniaproducts.com/support