Customer Ratings & Reviews
- Model:
- NS-PWL965
- |
- SKU:
- 6406928
Customer reviews
Rating 4.4 out of 5 stars with 4282 reviews
(4,282 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Crappy adapters & slow charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Components do not fit well into computer, despite being "universal." I have bought other brands before, where the adapters that you can change out fit much better into any given computer. I was using this for a Dell Inspiron and it was so slow that I ended up having to get a different charger.
No, I would not recommend this to a friendRated 2 out of 5 stars
Universal laptop charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no tip that fit the Samsung, So returned it rather than call to get the correct tip.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it's a rip off.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Best buy marketing practice to do a bait and switch. Even though most modern laptops use type c this universal laptop charger does not. Don't mind the small print that you can't read online. Terrible customer service with a 30-day return policy even if the item is still in the box.
No, I would not recommend this to a friendRated 2 out of 5 stars
Replacement Charger cord
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If my son had actually tried it out before the return deadline, I would be happiet, There were charger ends for probably every LapTop available except his. He has an Acer.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plug stays in the computer but the statement comes off the pot plug. You pay for every possible attachment when you only need one. Too expensive for what you get.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review for our Universal 65W Laptop Charger, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Rated 2 out of 5 stars
Charger
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality, I tried on several lap tops. Only worked about a week. Do not get walk away.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not compatibke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a compatible charger even though the box said it was.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Denny. Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger. We apologize that the product didn't meet your expectations, as Insignia always strives for the best customer experience. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Rated 2 out of 5 stars
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 3 weeks. I used it to power ip my hp
No, I would not recommend this to a friendRated 2 out of 5 stars
No charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on all laptops. Dell laptop don’t get charged with this charger. Had to return
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy customer service is horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel for work and forgot my ac adapter for me monitor. Purchased as a best buy employee suggested and it didn't work. Went home for a few days. Came back and was told even though I didn't use it. That 15 days had passed and i couldn't return the $70 useless ac adapter. Don't purchase dom the store. Order amazon !!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Armando,
Thank you for writing a review about our Universal 65W Laptop Charger - Black. We know how frustrating it is that it did not work and you have not use it. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie|Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Compatibility
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Claimed to fit my laptop and it did. But would charge for about 5 seconds before it stopped working every time i attempted to use it.
No, I would not recommend this to a friend Rated 2 out of 5 stars
J Hamer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only Lasted two/three months the end unraveled will not buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jackson06,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. We're very sorry to read that the charger only lasted for two to three months. I know how inconveneint this must be to you. We would be more than happy to troubleshoot it and check for available options. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 2 out of 5 stars
Check yourself if this will work with the adapters
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a replacement. I was told it would work with my laptop. Wrong!!! Returned it back to the store!
I would recommend this to a friendRated 1 out of 5 stars
Does NOT fit all laptops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The condensing clerk who convinced me to try this cord said I had 30 days to return if it would not work. Instead I had two weeks to return it. This cord did not work and now I am out $65, and I still do not have a cord for my laptop. Not happy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any confusion regarding the return policy, and we understand your frustration with the cord not meeting your expectations. Your feedback is important to us, and we'll work to improve communication about our return policies in the future. Please reach out to our customer service team, and we'll do our best to assist you with a resolution, whether that's a refund or an exchange for a different product. We appreciate your understanding and the opportunity to make things right. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Rated 2 out of 5 stars
Not much variety
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have that much variety, had to return to store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chaos, I apologize for any dissatisfaction you may have experienced. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Rated 1 out of 5 stars
Not so universal adapter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a laptop, but it doesnt comebwith the proper plug adapter. Wasted my money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad fit, but easy return service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger was supposed to be 'universal' for my Acer Chromebook, but even all the additional connectors did not include the one I needed. The enclosed literature said I could request the exact one I needed at no additional charge, but that would have meant adding several days to the process. A different source was recommended to me, and that worked out well. I was pleased, however, that I was able to return to useless purchase right back to the store for an instant credit. That was truly appreciated, especially in the busy week before Christmas.
No, I would not recommend this to a friendRated 1 out of 5 stars
Only lasted 72 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tip did not fit securely to the cable so it frequently became unplugged. After 72 days of use the end of the tip that attaches to the cable broke so the adapter is now completely useless for anything and is headed back to Best Buy for recycling. The lack of quality is very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kathleen,
Thanks for taking the time and effort to leave a review about our Insignia™ - Universal 65W Laptop Charger - Black (NS-PWL965). I'd like to apologize for the situation that you've experienced with one of our products. I know it can be dissatisfying. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Rated 2 out of 5 stars
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If one small adapter goes missing the entire thing is useless...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RandyM,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Rated 1 out of 5 stars
Sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Dell. My brother lost my charger. In my search for a new charger i came across this one. I thought perfect because it had two sizes for the plug. However my computer tells me it is not the one made for it so it will not hold the charge unless it is always plugged in. If you move or bump it, it shuts the computer down.
No, I would not recommend this to a friend










