Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Not universal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the piece I need for my Lenovo laptop. They guarantee one will fit your computer and I called the number provided and they could not proved a compatible piece for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you experienced with the Lenovo laptop charger. We understand that you were expecting to find a compatible piece for your device, but unfortunately, our team was unable to provide one. We take pride in our product's compatibility guarantees, and we fell short of meeting that promise in your case. We're truly sorry for the frustration this caused and will take your feedback into consideration to improve our product offerings and customer service. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
pointless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not have enough power for the average laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Britt! It must have been very frustrating to purchase a charger that's not suitable to your laptop. You may process a return and exchange as long as it is within 15-day period upon purchase. Kindly inform our in-store personnel about the Volts and the Amperes of your laptop so we could compute which charger will work best with your laptop.
JC | Insignia Support
Wrong product labeling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not meet the expectations of what it proposes. It will not fit certain computers. I recommend opening and using each tip to see if it fits your device after purchasing it. This will save you time and money as you can return it when you see that it will not fit. Disappointed.
No, I would not recommend this to a friendOverpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really compatible with my Dell, and way overpriced. I will have to buy from Dell directly next time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JodylynnG,
Thanks for taking the time and effort to leave a review. We do apologize if our product did not work. If you have any more questions or concerns, please call us at 888-237-8289.
Insignia Support,
Renee
Does not work for all laptops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at store would work on our Toshiba laptop. Only one of the inserts partially worked you had to hold it in at an angle. Ended up returning it for refund
I would recommend this to a friendOnly fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only fair because it has a problem coming apart.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BobbiV,
Thanks for taking the time to connect with us about your concern with your Insignia™ - Universal 65W Laptop Charger - Black. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.bestbuy.com/insigniA
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I’ve tried for weeks to get the right tip. I tried contacting BB on line but got cut off. So I called the people that make the item and they don’t have the tip I need. All I need is a common tip. The C size. Now I feel like I’m stuck w this expensive item because I ordered it on line and don’t know if I can return it. Very very disappointed!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KrisF,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Read the extra fine print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have the adaptor for my laptop. Had everything else but that. Even said I could order the part I needed if it wasn't Included. In extra small print; it said except the one I needed of course. Literally the only adapter I needed was not able to be ordered.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BW12, Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Piece of Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a negative number but theres not that option. It stopped working after the first time i plugged it up. It was the only option provided as original cord broke off into the port and i was unable to charge or power tablet. It does not charge the tablet, as soon as the cord comes unplugged the tablet goes black. Attempted to plug the cord bck in and nothing. Cord no longer works. So as for my review, cord is overpriced and does not serve the purpose it was designed for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Universal 65W Laptop charger. I am sorry to read the charger stopped working after a single use. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Poor design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good setup. The two-pin stick-on adapter is just cheap and cheesy. Right away, had to tape it together. Bought it at end of July, by end of November the prong that goes into the laptop had broken. This laptop never leaves home. A purpose-built adapter would be better than something that tries to work for 9 different tools. HOWEVER, Best Buy took it back/replaced it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - Universal 65W Laptop Charger. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went with my laptop, the guy didn’t even look at my laptop said this is the only charger we carry and sold me a charger that was not compatible with my laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Tonya. Thanks for taking the time to review our Laptop charger, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connection
Loose connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t make a good connection and goes in and out
No, I would not recommend this to a friend Doesn’t Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother with this charger. Get something else because it doesn't work at all. Insignia Universal Laptop Charger. 65W.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I appreciate your candid feedback regarding the Insignia Universal Laptop Charger (65W). It’s unfortunate that it didn’t meet your expectations and failed to work. We apologize for any inconvenience you’ve experienced. If you’re looking for an alternative, we recommend exploring other reliable options that better suit your needs. Thank you for sharing your insights, and we’re committed to continuous improvement! - Carl | Insignia Products
Not right voltage for Lenovo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for Lenovo model which we have. It was giving error that about right voltage so returned it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Not good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few mins. Burnt the battery and stopped working. Not happy spent 69.99 for nothing. Will return.
No, I would not recommend this to a friend Didn't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because I forgot my charger for a basic Dell laptop while on a business trip. This worked for the initial charge but then failed to work again. I tried every different connector, made sure the cord was plugged into the socket, and tried different outlets when I return home. Would have returned it except someone else would have bought it and been disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnZ,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Average.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The little adaptors don't feel solid when connected
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Universal 65W Laptop Charger! We understand that you are having issues with your charger tip when connected. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your concern.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Replacement Laptop cord
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the product and quality was good but it was a little expensive.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello WalterT,
Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - Universal 65W Laptop Charger. We are happy to know that you are satisfied with the product. When making our products, we try to balance durability and affordability. If you have any questions or concerns, you can contact us at at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Does not work with ASUS - Insignia = Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage - there is nothing universal about this charger - does not work with the latest ASUS models; packaging says "if there's not a tip in the box that works with your model, we will send you one that works for FREE" - but when you call the number listed they tell you that they can not send you a tip that works with this model, and that you need to buy a different "universal" charger...the company clearly doesn't understand what universal means
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Universal 65W Laptop Charger, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson sold me the wrong charger for my Dell Inspiron 15 3000 Laptop. He sold me a universal charger, with about 10 heads, the one he fitted did not really fit, it did charge. I have ordered the correct single use charger , not from Besrt Buy, and when it arrives I will return the charger to best Buy. I do not think I will have a problem, even though I do not have the receipt. The staff there are always so good and helpful.
No, I would not recommend this to a friend