Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Crew dropped the ball
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t fit my computer. When I bought it, I asked if they needed to know what laptop I had and the woman said no, this is a universal charger. It wasn’t universal to me.
No, I would not recommend this to a friendOverpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes with all different connectors so that’s good. But none of them seem to be the “right one”. Even the store person said don’t keep using it, by an original. Now I know why. You have to mess with the connector once you plug it in to find the sweet spot that your machine will start charging. Under “do I recommend, I’m saying yes, but only if your in a jam like I was and you need your laptop to work now.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for reporting that your computer is not working with our charger. I know how important it is to get the best out our our products and as this does not seem like normal behavior, I will like to recommend to get in contact with us at the link below so we can help check for compatibility issues.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Sad times
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the right power rating even though the geek squad guy assured me that it was. Made my computer give an error saying something to the effect of “not a supported charger.” Not sure if it was because it wasn’t getting sufficient power input or what but make sure your input is less than or equal to 65 W prior to buying it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SadBoy. Thank you for taking the time to leave a review on Insignia™ - Universal 65W Laptop Charger - Black. We understand how upsetting it is getting a product that did not work on your device. We have series of model number of universal laptop charger that works with specific unit that matches the power input. I wish you were able to make a return for an exchange of the charger. If you have any other issues, please visit our website and you may contact us through call or email.
Mary II Insignia Products II https://www.insigniaproducts.com/
Worst experience ever from Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t fit my computer . I went out the country and when I return I went to Best Buy in pinecrest fl .Manager is horrible . Wouldn’t even return the item . Gave me a credit . Never again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LastradaH,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Didn't work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not charge Dell Computer at all. The adapter was included but laptop never charged one bit. Had to return item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AROrtiz. Thank you for writing a review about our Insignia Universal Laptop Charger. I apologize that this charger did not work to your Dell Computer . We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Did not work with my Dell Inspiron
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not fit my Dell Inspiron 3000. I was on the phone for a long time with them but the plug did not fit nor did they have one that fit. I then ordered another charger from Best Buy and it was also incorrect and I was not credited when I returned both - only for the first one. When you are in need of a cord immediately this was genuinely dispiriting and unpleasant.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our laptop Cahrger, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Laptop Charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay but did not have the right connection for the item we had bought it for. So we had to return it.
I would recommend this to a friendRip off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rip off. $50 when comparable replacement charger $15 on Amazon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your concerns about the price of the Insignia™ Universal 65W Laptop Charger. Our goal is to provide high-quality, reliable products, and we apologize if this did not meet your expectations.
If you have any issues with the charger or need assistance, please reach out to our customer support team. We're here to help and ensure you have a satisfactory experience with our products.
Your feedback is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Disappointed in my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I went into Best Buy to get the insignia 65watt adapter charger for my laptop and I was happy I got it but when I went to use it it didn’t have my size adapter for my laptop it was missing and I wasn’t very happy with my purchase
No, I would not recommend this to a friendNot Compatible with Dell Laptops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. The sales support didn't even confirm that they do not carry Dell compatible Chargers and this one is not compatible with Dell laptops. I had to take it to the store and wasted my time and money ordering it.
No, I would not recommend this to a friendWon’t charge your laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would…. This “universal charger” doesn’t charge your device at all. I was able to turn on my Dell laptop with it but it won’t change the battery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrianS,
Thank you for writing a review about our Insignia™ - Universal 65W Laptop Charger - Black . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not Universal Charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a universal charger... BB employee did not give me good advice on this...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 65W laptop charger. I am sorry to read that you are having issues with the unit. Kindly contact us to be able to provide you will all the information possible and other options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Universal Charger Didn't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on my LG Gram which was purchased at Best Buy. I let an associate talk me into making the Universal Laptop Charger because he said he was 99% sure it would work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Hirsute,
We are very sorry to read that the charger did not work on your LG Gram unit. We would be more than willing to assist you and check for available options. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not so universal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Acer plug for which I bought it did not fit, another did but loosely so only works if computer is stationary. Don't know about the other tips but, meh.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ToddO, I apologize for any dissatisfaction you may have experienced. If there are other preferences you have, we would have been very happy to accommodate them if they were available. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
don't do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for less than two weeks before I had to replace it. The replacement worked for an entire month before the stupid thing crapped out. Now if I wanna replace it, I'll have to go through the manufacturer and honestly, I don't want another from this brand. I spent about 60 bux for a piece of crap. Wasted my money. ugh. Don't buy. Go with a much better brand!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 65W laptop charger. I am sorry to read that you are having issues with the charger. I comprehend that this is very frustrating. Kindly contact us to be able to check all options/
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Higher capacity AC adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why, but this item made my computer run terribly. I had to return this AC adapter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 65W laptop charger. I am sorry to read that you are had issues with it. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Ok for short time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok , if needed for emergency or a short time. It do not charge or work with all HP products
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger dud not work at all. It was an open bix but i would expect that it had been tested before being put back on the shelf. I shop a lot at Best Buy and this is my first time of getting a non-working product. I hope it's just a one-off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Don't buy for Zephyrus g14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with my laptop and the employee said it would. So I had to drive back to return it.
No, I would not recommend this to a friendLaptop charger
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be universal but it did not fit my HP laptop
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the Insignia™ Universal 65W Laptop Charger did not fit your HP laptop. We understand how frustrating this can be, especially when the product is advertised as universal.
Please reach out to our customer support team so we can assist you with finding a compatible charger or provide a solution. We're committed to ensuring you have a positive experience with our products and will do our best to resolve this issue.
Thank you for bringing this to our attention. We value your feedback and are here to help. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928