Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was as advertised however it would not charge my legion when pluged up.
No, I would not recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works, however, when plugged in it wouldn't show charging icon, until I taped it snuggly into place. I find myself constantly checking! Was hoping to get original equipment, but I needed it. Thank you.
No, I would not recommend this to a friendNot practical charging component
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was only able to charge the laptop while the laptop was idle. The cord was not powerful enough to continuously charge the laptop while in use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlfredJ,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Unsatisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait several minutes before someone finally came TY to help me. The universal only charger you all had did not fit
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NeldaS,
Thanks for taking the time and effort to leave a review about our Insignia™ - Universal 65W Laptop Charger - Black (NS-PWL965). We sincerely apologize that none of the tips fit with your charger. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Lots of attachments, except the one I need
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all of the attachments that this has with it, it didn’t have the attachment to fit my laptop. That part was very disappointing since that’s really all I bought it for.
No, I would not recommend this to a friendToo Expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to have more than one option. There was only one thing there to buy. This might be easier but much too expensive
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Fit
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Does not actually fit your laptop. Don't waste your money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SCGA,
Thanks for taking the time and effort to leave a review about our Insignia™ - Universal 65W Laptop Charger - Black (NS-PWL965). We apologize that our product did not satisfy your expectations. We would love to check this situation further with you. Please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
- Cons mentioned:Fit
Not universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is supposed to be a universal fit with all the fitting that came with it, none of them fit my dell laptop. Waste of money. I will return to the store
No, I would not recommend this to a friend Do Not Buy! Buy Original Charger for Computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger caused my battery to swell up so I had to purchase a new battery for my laptop. Then, I discovered that this charger would not charge the battery and would only work when plugged in with the battery disconnected. I ended up having to buy the original charger and tried to return the product but could not since Best Buy only has a 15 day return policy, which is sad considering so many retail places have at least a 30 day return policy. I am dissatisfied with the product and service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JamesK,
Thanks for taking the time and effort to leave a review our Insignia™ - Universal 65W Laptop Charger - Black. We know how frustrating this must be for you when you are dissatisfied with the product but unable to return it. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Disapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have the fitting for my computer.It took them a day to find the adapter I needed. Requested to mail the part, they didn't. going to return it now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ThomasD,
Thank you for taking time to write a review our Insignia™ - Universal 65W Laptop Charger - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Didn’t Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn’t work………………………………………………………………….
No, I would not recommend this to a friendCharger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger only worked when I had it plugged in. Probably, they did not have an exact head in the set to fit my laptop. Returned this one and got a regular Dell charger that works perfectly.
No, I would not recommend this to a friendUniversal Laptop Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After taking the old unit to the store to make sure the new one would be compatible, the sales person picked it out for me and assured me that one of supplied tips would work. After getting home and trying it, I discovered that none of the tips were the right size. I then called the phone number included to get the correct tip sent to me. After talking to the person on the phone I was informed that none would work, and that I'd have to order a charger online. A hassle and a waste of time and gas to return to store. I then ordered one online that works and was less than half the price.
No, I would not recommend this to a friendCharging cord is not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not charging my computer. I even took it all into the store and It still isnt charging correctly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sunshinegak,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Needs better design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this item twice because the port that plugs into the computer has a very weak joint and breaks very easily.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RoseC,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Universal Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend this universal charger to all Bestbuy customers who own laptops.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WillieBoy2, thank you for the positive review and recommending. -Yanne
"Universal Charger" is not universal at all...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."Universal Charger" did not have the tip I needed. Advertised as having a round tip lenovo charger, but it did not work for my lenovo laptop. Looked on their tip finder website for the correct one and it STILL was not there. Figured that I would try it out on some other laptops that my family owns, but no luck on those either!!!
No, I would not recommend this to a friendDidn't have the size I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought is because we needed a new charger for a Levono laptop. It comes with several different tips but none of them fit. I would suggest to take your item in and getting help to buy the right one or to check if the have the right adapter you need.
I would recommend this to a friendWrong charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed. We took the cumputer with is to the store to get the right charger, but it was under construction so the employee went to get us the charger and it wasnt the right ine.
No, I would not recommend this to a friendNo Charger Attachment for IdeaPad 3 15ITL05
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not have the attachment for my laptop charger plug-in. If you have a Lenovo IdeaPad 3 15ITL05 and you are looking for a new charger, please avoid this item. It does not have the attachment for the IdeaPad 3 15ITL05. Instead, you can go to Lenovo directly and purchase the correct charger for half the cost of this charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi yetthejet
Thank you for taking time to write a review our Insignia™ - Universal 65W Laptop Charger - Black. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.bestbuy.com/insignia