Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Not worth price, and isn't universal as noted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the right piece for my Samsung Chromebook, although its listed in description, and generally seems 2nd rate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I know that this could be an unfortunate situation that it Did not have the right piece for your Samsung Chromebook, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Returned due to not fitting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this due to it not fitting my computer.
No, I would not recommend this to a friendNot Universal to all computers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The end I needed for my computer was not included, customer service was of no help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We understand how frustrating it can be to receive an incomplete product, especially when you’re eager to get everything set up. We're sorry to hear that our customer service did not meet your expectations in resolving this issue. Your experience is important to us, and we will review your comments to improve our support process. We appreciate your patience and hope to make this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasnt the right charger even though stated based off of the product type and number
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and frustration you experienced with the incorrect charger for your product, despite it being stated based on the product type and number. It's essential that our product recommendations are accurate to meet your needs, and we regret any inconvenience or delays this may have caused you. Your feedback is valuable, and we'll use it to improve our product information and ensure better service for our customers in the future. If you haven't already, please reach out to our customer support team for assistance in finding the correct charger or a possible resolution. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Eh not worth it. Buy a different one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt really work for my dell. Kept saying i needed the original charger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MelissaG! I'm sorry to hear that you're not satisfied with the Insignia™ - Universal 65W Laptop Charger. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet your expectations. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Had to return it because it didn’t fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because it did not work. None of the included connectors fit my device, contrary to what the salesman told me. I found another device at Amazon for half the price that works perfectly.
No, I would not recommend this to a friendThat's a good solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. They did not have a Dell cord to sell me after they pronounced my Dell cord dead. So they sold me this and it is supposed to be appropriate for the Dell but it keeps falling out.
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for the Lenovo ThinkPad attachment Slow charging. The end piece that the adapters plug into broke within 5 months so it's useless now.
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Did fit i to my laptop. I would never recommend this item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the Insignia Universal 65W Laptop Charger did not function as expected and did not fit your laptop. We understand how frustrating it is to purchase an item that doesn't meet your needs. We apologize for any inconvenience this has caused and appreciate your feedback. We'll make sure to pass this information along to our product development team to improve the design and compatibility of our products in the future. Thank you for giving us the opportunity to make it right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Insignia Laptop Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger said it would fit my Asus computer, but it did not work. None of the ends that were included worked with my Asus computer, even though it was on the list of which computers it would fit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quimby. Thank you for leaving a review on the universal laptop charger. Kindly check on this link https://www.tipconfigurator.com/bestbuy/#/search to know your tip charger.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my laptop and they did not have one when they guaranteed the product. Would not recommend buy one from the company you purchased the computer or get a new computer.
No, I would not recommend this to a friendReturn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong one so i returned it and your store doesnt carry the right charger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our charger. We strive to provide our customers with high-quality products and we apologize for any inconvenience this may have caused. We understand how frustrating it can be to receive the wrong item and we appreciate you returning it.
In regards to our store not carrying the right charger, we are constantly updating our inventory to meet the needs of our customers. We will take your feedback into consideration and work towards improving our selection of chargers in the future.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Replacement power cord for laptop.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. None of the connectors worked on my laptop. Talked to the company as advised. They couldn't find one. "We'll call if we find one."
No, I would not recommend this to a friendWant My Money Back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item Dosnt Work ... It was Recomended by your Employee and does Not Work for the Desk Top a d this is 2nd Charger Suggested 1st was from Geek Squad
No, I would not recommend this to a friendNO USB-C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many have mentioned - no usb-c tip as advertised and in the decription. wasted trip to pick it up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. We have description on website to remind that model excludes Apple® laptops and USB-C® powered laptops.
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guaranteed to fit or they would send me the right tip. Sent email with which tip was needed but still have not received it.
No, I would not recommend this to a friendWorst, most frustrating experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loat my power cord and could not get any of the 6 agents i talked to understand what a laptop lower cord is, let alone help me find one, even after talking to 4 different agents
No, I would not recommend this to a friendReturned item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all chargers are universal. The dept. Really wasnt any help on a replacement.
No, I would not recommend this to a friendNot good for thinkpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not charge my thinkpad, it overheated even do, it did have the proper adaptor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoseantonioC,
Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger. We apologize for the experience you have been through with the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Didn't fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably would have worked fine IF it had fit my laptop which it didn't even after being assured by the store associate that it would. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support