Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Not a universal charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my laptop at all some of tge connector were to big and some were to small
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathleenP,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black.I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Paul
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's charging but the plug isnt t fitting properly so the connection to the charge port is at best Sporadic. My original charger has crapped out or I surely would return this for something better
No, I would not recommend this to a friendReturned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my Acer computer. I had to hold the cord in a specific place for it to charge. Way too expensive for product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandyP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Careful, may overheat. DANGER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheating. Dangerous. Did not accept my request to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We take all customer feedback seriously and are concerned about any safety issues our customers may face. We would like to apologize for any inconvenience caused by the overheating issue you experienced.
Regarding your request to return the product, we apologize for any confusion or misunderstanding that may have occurred. Our return policy may vary depending on the product and circumstances, but we always aim to provide our customers with a resolution that meets their needs and expectations.
If you have not already done so, please contact our customer service team to discuss your concerns further and explore potential solutions. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for all of our customers. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
My Review HCA.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not what I needed. I ordered on advise from the store where I shop. It did not have what I needed to replace my charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HaroldA,
We are sorry for your experience with this product. Hearing your feedback is important so we can continue to improve its quality. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Insignia Support,
Renee
Cord has a shortage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord has a shortage. I live in another city so wont be returning it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're experiencing with the cord of our product. A shortage can certainly be frustrating, especially if you're unable to easily return the item due to distance. While we apologize for any inconvenience this has caused, please know that your safety is our top priority. We recommend discontinuing use of the product until the cord issue is resolved to prevent any potential hazards. If you'd like assistance in resolving the issue remotely or if you have any questions, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
did not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use for my HP laptop but it did not work. My laptop is not charging with this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RutulT,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Bad recommendation on charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, does not actually charge my laptop, only keeps it from dying which makes the laptop run super slow.
No, I would not recommend this to a friendNope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should be able to buy attachments separately. They are flimsy and always break quickly. You must purchase a whole new base!
No, I would not recommend this to a friendDoesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for my laptop. It is not universal as it didn’t work for my Dell.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ZaMa,
Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not worthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working within 2 weeks for my son's Dell Inspirion laptop. Now just ordering an original charger from Dell.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlyciafM,
Thank you for writing a review about our Insignia™ - Universal 65W Laptop Charger - Black. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Insignia Universal charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All pins are incompatible and the website for pin finder not working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JovelynneH. Thank you for raising this concern regarding with your Insignia™ - Universal 65W Laptop Charger. We apologize that the product didn't meet your expectations, as Insignia always strives for the best customer experience. Please contact us at (877) 467-4289 for us to provide a proper resolution on this matter. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Does not fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stated it fit a Thinkpad and it does not. It was $63.00 and I am not near a store to return, which makes it hurt worse.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SeanW,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 75" Class F30 Series LED 4K UHD Smart Fire TV. We do have a variety of models so I am sure you can find one that works out for you.
Dina || Insignia Support || https://www.insigniaproducts.com
Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the charging end will not fit completely into the device
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia Universal 65W Laptop Charger. We appreciate you bringing this to our attention, as it helps us understand how we can enhance our products. Your experience is important to us, and we take customer feedback seriously. We hope you’re able to find a solution that works for you, and we appreciate your understanding. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Not universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It claimed to have the adapter for Lenovo, but the one included was for an older model. You would need to send away for the correct one which defeated the purpose. I could order one directly.
No, I would not recommend this to a friendF best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to use. Best buy says it is a charger that would work with ny chormebook. Usb plug. All plugs a round like headphones no usb type plugs, don't waste the money I did trusting best buy
No, I would not recommend this to a friendTerrible Cord- especially for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item, straight out of the box it did now work. The only way it would charge my laptop was by propping my laptop on top of the cord so that it would stay forcibly wedged in.
No, I would not recommend this to a friendGet a charger that is the same brand as the laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will power the laptop but won't charge the battery on a Dell Laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi James,
One of our priorities is to hear the feedback of our customers regarding our products and hearing your feedback about this laptop charger would definitely help us to continue create or make great laptop charger in the near future for the convenience of our valued customers like you. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Universal charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning. It did not charge my computer fully. It took HOURS. Just pay the extra money and get the good one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CynthiaE. Thank you for writing a review about our Insignia Universal Laptop Charger. I apologize that this laptop charger did not charge your computer fully. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
no fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the outside of the box reflected that one of the adapters would fit my Lenovo. It did not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarkM,
Thanks for taking the time and effort to leave a review about our Insignia™ - Universal 65W Laptop Charger - Black (NS-PWL965). We sincerely apologize that none of the tips fit with your Lenovo laptop. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia