Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Insignia Laptop Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger said it would fit my Asus computer, but it did not work. None of the ends that were included worked with my Asus computer, even though it was on the list of which computers it would fit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quimby. Thank you for leaving a review on the universal laptop charger. Kindly check on this link https://www.tipconfigurator.com/bestbuy/#/search to know your tip charger.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Did fit i to my laptop. I would never recommend this item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the Insignia Universal 65W Laptop Charger did not function as expected and did not fit your laptop. We understand how frustrating it is to purchase an item that doesn't meet your needs. We apologize for any inconvenience this has caused and appreciate your feedback. We'll make sure to pass this information along to our product development team to improve the design and compatibility of our products in the future. Thank you for giving us the opportunity to make it right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my laptop and they did not have one when they guaranteed the product. Would not recommend buy one from the company you purchased the computer or get a new computer.
No, I would not recommend this to a friendReplacement power cord for laptop.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. None of the connectors worked on my laptop. Talked to the company as advised. They couldn't find one. "We'll call if we find one."
No, I would not recommend this to a friendWant My Money Back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item Dosnt Work ... It was Recomended by your Employee and does Not Work for the Desk Top a d this is 2nd Charger Suggested 1st was from Geek Squad
No, I would not recommend this to a friendReturn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong one so i returned it and your store doesnt carry the right charger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our charger. We strive to provide our customers with high-quality products and we apologize for any inconvenience this may have caused. We understand how frustrating it can be to receive the wrong item and we appreciate you returning it.
In regards to our store not carrying the right charger, we are constantly updating our inventory to meet the needs of our customers. We will take your feedback into consideration and work towards improving our selection of chargers in the future.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
NO USB-C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many have mentioned - no usb-c tip as advertised and in the decription. wasted trip to pick it up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. We have description on website to remind that model excludes Apple® laptops and USB-C® powered laptops.
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guaranteed to fit or they would send me the right tip. Sent email with which tip was needed but still have not received it.
No, I would not recommend this to a friendWorst, most frustrating experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loat my power cord and could not get any of the 6 agents i talked to understand what a laptop lower cord is, let alone help me find one, even after talking to 4 different agents
No, I would not recommend this to a friendReturned item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all chargers are universal. The dept. Really wasnt any help on a replacement.
No, I would not recommend this to a friendDidn't fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably would have worked fine IF it had fit my laptop which it didn't even after being assured by the store associate that it would. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
Not good for thinkpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not charge my thinkpad, it overheated even do, it did have the proper adaptor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoseantonioC,
Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger. We apologize for the experience you have been through with the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Paul
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's charging but the plug isnt t fitting properly so the connection to the charge port is at best Sporadic. My original charger has crapped out or I surely would return this for something better
No, I would not recommend this to a friendNot a universal charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my laptop at all some of tge connector were to big and some were to small
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathleenP,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black.I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my Acer computer. I had to hold the cord in a specific place for it to charge. Way too expensive for product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandyP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
My Review HCA.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not what I needed. I ordered on advise from the store where I shop. It did not have what I needed to replace my charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HaroldA,
We are sorry for your experience with this product. Hearing your feedback is important so we can continue to improve its quality. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Insignia Support,
Renee
Careful, may overheat. DANGER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheating. Dangerous. Did not accept my request to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We take all customer feedback seriously and are concerned about any safety issues our customers may face. We would like to apologize for any inconvenience caused by the overheating issue you experienced.
Regarding your request to return the product, we apologize for any confusion or misunderstanding that may have occurred. Our return policy may vary depending on the product and circumstances, but we always aim to provide our customers with a resolution that meets their needs and expectations.
If you have not already done so, please contact our customer service team to discuss your concerns further and explore potential solutions. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for all of our customers. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
did not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use for my HP laptop but it did not work. My laptop is not charging with this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RutulT,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Cord has a shortage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord has a shortage. I live in another city so wont be returning it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're experiencing with the cord of our product. A shortage can certainly be frustrating, especially if you're unable to easily return the item due to distance. While we apologize for any inconvenience this has caused, please know that your safety is our top priority. We recommend discontinuing use of the product until the cord issue is resolved to prevent any potential hazards. If you'd like assistance in resolving the issue remotely or if you have any questions, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Bad recommendation on charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, does not actually charge my laptop, only keeps it from dying which makes the laptop run super slow.
No, I would not recommend this to a friend