Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
It didn't work for my Dell laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not charge the battery on my dell laptop. I ordered a dell charging cord and it worked perfectly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PamelaL,
Thank you for writing a review about our Insignia™ - Universal 65W Laptop Charger - Black . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.insigniaproduct.com
Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the wrong thing and needed to bring it back.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the mix-up with your order. We understand how frustrating it can be to receive the wrong item, and we appreciate your patience as we work to resolve this issue. Please know that we are committed to ensuring you receive the correct product. If you need assistance with the return process or have any further questions, don’t hesitate to reach out to our best buy customer service team. Your satisfaction is important to us, and we are here to help! Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Did not charge Lenovo T470s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The universal charger did not charge my Lenovo ThinkPad T470s. After returning this product, I bought a Lenovo charger and a cheap generic charger and they both worked well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the laptop charger. I am sorry to read that the charger was not compatible to your computer. We appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt fit my laptop. I had to return it and order one online.
No, I would not recommend this to a friendDoes not work for all laptop computers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not universal as advertised. It does not fit all laptop computers it did not work with my dell 2 and 1 laptop computer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CherylP,
We really appreciate your feedback on this Insignia - Universal 65W Laptop Charger - Black, and we are glad to know that you really liked this product. If you ever have any question of further feedback on this, feel free to contact us, and we will do everything in our hands to assist you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with my monitor, not recommend, get the real brand,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ Universal 65W Laptop Charger. I'm sorry to hear that it wasn't compatible with your monitor. It's important for customers to find reliable and compatible products, and your experience highlights the need for clear compatibility information. We appreciate your recommendation to consider alternative brands, as it can help others make informed decisions. If you have any further comments or need assistance, please feel free to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Sad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it did not have the specific piece I was looking for, even tho the piece is pictured
No, I would not recommend this to a friendDon’t buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Does not fit laptop connector after it was recommended by BestBuy sales
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Universal 65W Laptop Charger. We appreciate your feedback and understand how important it is for products to meet your expectations, especially when recommended. Your insights are valuable to us and help guide improvements for our offerings. We are committed to providing a positive experience for our customers and appreciate your patience as we work to enhance our product line. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Lenovo Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on my Lenovo so had to return it. It was just an extra trip!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hadi,
We really want to help you address the issue of this charger. We want to make sure that you can use it comfortably. If there is anything that we can assist you with, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just don't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced. Found similar item on Amazon for half the price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ricanthunda,
Thanks for taking the time and effort to leave a review about our Insignia™ - Universal 65W Laptop Charger - Black (NS-PWL965). We pride ourselves on our product and the high quality standards we maintain. If you have any more questions or concerns, please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Do not waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $50.00 several years ago for this item. I paid just under $55.00 for the same item present day, and it barely works. Do not waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Insignia - Universal 65W Laptop Charger - Black. I understand that it barely work this product to you. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Alvin
www.insigniaproducts.com/support
Charger is misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't charge either computer I tried it on. It held the charge meaning the battery level didn't drop, but it didn't increase either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John,
Thank you for the review. WE do apologize if it did not work.
Renee
Insignia Support
Disatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said it was universal but it didnt fit mu laptop
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you experienced with the universal fit of our product. It's disappointing when a product doesn't meet expectations, especially when it's described as universal. Your feedback is valuable, and we'll use it to ensure clearer product descriptions in the future. If you haven't already, please reach out to our customer support team for assistance with finding a compatible solution or a possible refund. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
T Smith
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No ground plug . Just a 2 prong. Pug for computer end doesn't go into the computer all the way. It charges ok ,but should of had a more shallow tip. I would not buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 65 W charger. I am sorry to read that you are having issues with the charger tips'. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Heated up so fast.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasnt that good. I dont use it again because it destroyed my laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AdeleclariceU,
Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not All Needed connectors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger did not have the adapter to fit my Dell despite saying "guaranteed"
No, I would not recommend this to a friendFrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit my computer. I had to take it back for a refund. I was greatly disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Movingup61,
Thank you for writing a review about our Insignia™ - Universal 65W Laptop Charger - Black. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.insigniaproduct.com
Misleading
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Charger" won't actually charge laptop battery, just keep it at the power level it was before plugging in. Good luck if your machine is completely dead.
No, I would not recommend this to a frienddoesnt work for gateway dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt work for gateway laptop despite suggesting it does
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AnthonyL,
We are sorry to read that it did not work with your gateway laptop. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Tips don't fit computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No tips fit the Toshiba Satellite computer. Went on line as instructed to search for correct tip and there are none.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bell,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com