Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Didn't work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not usable for my Lenova laptop! Proper connector was not in the original box and subsequent contact with mfr could not find proper adapter. Had re-order different unit from another mfr!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Backpacker,
Please accept my apologies on the behalf of Insignia Support for the inconvenience caused. That can certainly be frustrating. Do not hesitate to let us know if you have any other inquiry, remember that we are here for you and we are going to do always our best to assist you. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Universal laptop charger that didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating because the Best Buy worker told me it would work but it doesnot work at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I am sorry to hear about your experience with Best Buy. It is always frustrating when you are told something will work only to find out that it does not. It is important for customer service representatives to provide accurate information to avoid such issues. I hope that Best Buy can work to improve their communication with customers in the future to prevent similar situations. Thank you for sharing your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Had to return it because it didn’t fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because it did not work. None of the included connectors fit my device, contrary to what the salesman told me. I found another device at Amazon for half the price that works perfectly.
No, I would not recommend this to a friendNot worth price, and isn't universal as noted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the right piece for my Samsung Chromebook, although its listed in description, and generally seems 2nd rate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I know that this could be an unfortunate situation that it Did not have the right piece for your Samsung Chromebook, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
That's a good solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. They did not have a Dell cord to sell me after they pronounced my Dell cord dead. So they sold me this and it is supposed to be appropriate for the Dell but it keeps falling out.
No, I would not recommend this to a friendLaptop charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the piece I needed which is a usb-c attachment for my lap top.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GeorgiannaB, Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Did Not Work With Dell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charger over heated Dell Laptop was returned. was not able to use this with wifes laptop
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any inconvenience this may have caused. We take customer feedback seriously and are looking into the issue with the charger overheating. We appreciate your patience and understanding. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Insignia Laptop Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger said it would fit my Asus computer, but it did not work. None of the ends that were included worked with my Asus computer, even though it was on the list of which computers it would fit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quimby. Thank you for leaving a review on the universal laptop charger. Kindly check on this link https://www.tipconfigurator.com/bestbuy/#/search to know your tip charger.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for the laptop I have. Even tried Best Buys look up site and nothing there.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize that the product did not work for your laptop. We strive to provide accurate and helpful information to our customers, and it is disappointing to hear that you were unable to find assistance through Best Buy's lookup site. We appreciate you bringing this to our attention and will work to improve the compatibility information for our products. Your feedback is valuable to us as we continue to provide top-notch customer service. Thank you for choosing us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Unincluded tip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not adaptable if I have to purchase a new tip for the charger. Because it wasn’t included in all 24 there was.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EasonS, Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not worth it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for the Lenovo ThinkPad attachment Slow charging. The end piece that the adapters plug into broke within 5 months so it's useless now.
No, I would not recommend this to a friendIncompatible with Dell Inspiron 15 laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being assured that this charger would be compatible with my Dell Inspiron 15, none of the tips fit my laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Universal 65W Laptop Charger! We know how frustrating is that there is no tip compatible with your laptop . We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my laptop and they did not have one when they guaranteed the product. Would not recommend buy one from the company you purchased the computer or get a new computer.
No, I would not recommend this to a friendUnsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasnt the right charger even though stated based off of the product type and number
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and frustration you experienced with the incorrect charger for your product, despite it being stated based on the product type and number. It's essential that our product recommendations are accurate to meet your needs, and we regret any inconvenience or delays this may have caused you. Your feedback is valuable, and we'll use it to improve our product information and ensure better service for our customers in the future. If you haven't already, please reach out to our customer support team for assistance in finding the correct charger or a possible resolution. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Replacement power cord for laptop.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. None of the connectors worked on my laptop. Talked to the company as advised. They couldn't find one. "We'll call if we find one."
No, I would not recommend this to a friendWant My Money Back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item Dosnt Work ... It was Recomended by your Employee and does Not Work for the Desk Top a d this is 2nd Charger Suggested 1st was from Geek Squad
No, I would not recommend this to a friendNot Universal to all computers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The end I needed for my computer was not included, customer service was of no help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We understand how frustrating it can be to receive an incomplete product, especially when you’re eager to get everything set up. We're sorry to hear that our customer service did not meet your expectations in resolving this issue. Your experience is important to us, and we will review your comments to improve our support process. We appreciate your patience and hope to make this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
NO USB-C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many have mentioned - no usb-c tip as advertised and in the decription. wasted trip to pick it up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. We have description on website to remind that model excludes Apple® laptops and USB-C® powered laptops.
Worst, most frustrating experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loat my power cord and could not get any of the 6 agents i talked to understand what a laptop lower cord is, let alone help me find one, even after talking to 4 different agents
No, I would not recommend this to a friendEh not worth it. Buy a different one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt really work for my dell. Kept saying i needed the original charger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MelissaG! I'm sorry to hear that you're not satisfied with the Insignia™ - Universal 65W Laptop Charger. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet your expectations. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928