Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guaranteed to fit or they would send me the right tip. Sent email with which tip was needed but still have not received it.
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Did fit i to my laptop. I would never recommend this item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the Insignia Universal 65W Laptop Charger did not function as expected and did not fit your laptop. We understand how frustrating it is to purchase an item that doesn't meet your needs. We apologize for any inconvenience this has caused and appreciate your feedback. We'll make sure to pass this information along to our product development team to improve the design and compatibility of our products in the future. Thank you for giving us the opportunity to make it right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Paul
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's charging but the plug isnt t fitting properly so the connection to the charge port is at best Sporadic. My original charger has crapped out or I surely would return this for something better
No, I would not recommend this to a friendDidn't fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably would have worked fine IF it had fit my laptop which it didn't even after being assured by the store associate that it would. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong one so i returned it and your store doesnt carry the right charger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our charger. We strive to provide our customers with high-quality products and we apologize for any inconvenience this may have caused. We understand how frustrating it can be to receive the wrong item and we appreciate you returning it.
In regards to our store not carrying the right charger, we are constantly updating our inventory to meet the needs of our customers. We will take your feedback into consideration and work towards improving our selection of chargers in the future.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
My Review HCA.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not what I needed. I ordered on advise from the store where I shop. It did not have what I needed to replace my charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HaroldA,
We are sorry for your experience with this product. Hearing your feedback is important so we can continue to improve its quality. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Insignia Support,
Renee
Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my Acer computer. I had to hold the cord in a specific place for it to charge. Way too expensive for product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandyP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Returned item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all chargers are universal. The dept. Really wasnt any help on a replacement.
No, I would not recommend this to a friendNot universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It claimed to have the adapter for Lenovo, but the one included was for an older model. You would need to send away for the correct one which defeated the purpose. I could order one directly.
No, I would not recommend this to a friendNot good for thinkpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not charge my thinkpad, it overheated even do, it did have the proper adaptor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoseantonioC,
Thank you for taking the time to leave a review of our Insignia™ - Universal 65W Laptop Charger. We apologize for the experience you have been through with the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
F best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to use. Best buy says it is a charger that would work with ny chormebook. Usb plug. All plugs a round like headphones no usb type plugs, don't waste the money I did trusting best buy
No, I would not recommend this to a friendTerrible Cord- especially for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item, straight out of the box it did now work. The only way it would charge my laptop was by propping my laptop on top of the cord so that it would stay forcibly wedged in.
No, I would not recommend this to a friendNot a universal charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my laptop at all some of tge connector were to big and some were to small
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathleenP,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black.I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should be able to buy attachments separately. They are flimsy and always break quickly. You must purchase a whole new base!
No, I would not recommend this to a friendBad recommendation on charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, does not actually charge my laptop, only keeps it from dying which makes the laptop run super slow.
No, I would not recommend this to a frienddid not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use for my HP laptop but it did not work. My laptop is not charging with this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RutulT,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Does not fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stated it fit a Thinkpad and it does not. It was $63.00 and I am not near a store to return, which makes it hurt worse.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SeanW,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 75" Class F30 Series LED 4K UHD Smart Fire TV. We do have a variety of models so I am sure you can find one that works out for you.
Dina || Insignia Support || https://www.insigniaproducts.com
Not worthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working within 2 weeks for my son's Dell Inspirion laptop. Now just ordering an original charger from Dell.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlyciafM,
Thank you for writing a review about our Insignia™ - Universal 65W Laptop Charger - Black. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Careful, may overheat. DANGER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheating. Dangerous. Did not accept my request to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We take all customer feedback seriously and are concerned about any safety issues our customers may face. We would like to apologize for any inconvenience caused by the overheating issue you experienced.
Regarding your request to return the product, we apologize for any confusion or misunderstanding that may have occurred. Our return policy may vary depending on the product and circumstances, but we always aim to provide our customers with a resolution that meets their needs and expectations.
If you have not already done so, please contact our customer service team to discuss your concerns further and explore potential solutions. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for all of our customers. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Cord has a shortage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord has a shortage. I live in another city so wont be returning it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're experiencing with the cord of our product. A shortage can certainly be frustrating, especially if you're unable to easily return the item due to distance. While we apologize for any inconvenience this has caused, please know that your safety is our top priority. We recommend discontinuing use of the product until the cord issue is resolved to prevent any potential hazards. If you'd like assistance in resolving the issue remotely or if you have any questions, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928