Customer Ratings & Reviews
- Model:
- NS-PWL965
- SKU:
- 6406928
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Universal 65W Laptop Charger's compatibility, performance, and ease of use. Many appreciate its charging speed, included adapters, and reasonable price. However, some customers reported issues with the charger's fit, connection, and cord, while others mentioned concerns about battery life.
This summary was generated by AI based on customer reviews.
good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works pretty well although sometimes when I am charging my computer, the bars on my computer don't show that it's charging. other than that, it's awesome :)
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this 4 months ago. It worked great. Then, we needed to use it for a different laptop. We went to remove the charging tip so it could be exchanged for a different size charging tip (it comes with multiple to fit different laptops) and a portion of the plug came with it. We tried putting it back together and it worked as long as we held it, but wouldn't if we let go. I contacted Insignia's warranty department, gave them info from the receipt (which I still had), and told them what happened. I was told the warranty wouldn't cover it because it is considered accidental damage. So, unplugging an interchangeable tip is an accident? It's not like we dropped it or stepped on it or something. Clearly, it wasnt put together well if it came apart so easily, which is a manufacturing issue and should be covered under warranty. In the meantime, I was able to order a new charger from the laptop manufacturer for only $25, so I got 2 for the price of this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kimber. We apologize for the inconvenience you've experienced with the Insignia Universal 65W Laptop Charger. We understand your frustration and disappointment. Your feedback is important to us. We’ll share your experience with our product and warranty teams to help improve future products and services. We encourage you to reach out to our customer support team directly to discuss this issue further. They may be able to provide additional assistance or solutions. You can contact us at (877-467-4289). Thank you for your understanding. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Defective charging
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger worked until it stopped charging up. I've purchased a third charger and it's still not charging
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Universal 65W Laptop Charger. We're glad to hear that it worked well for a time, and we appreciate your feedback regarding the charging issue. It's important to us that our customers have reliable products, and we hope you're able to find a solution that meets your needs. Your insights are valuable, and we'll take them into account to continue improving our offerings! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-universal-65w-laptop-charger-black/6406928.p?skuId=6406928
Not worth the $
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but the little adaptors dont stay on good And the price was really high.
No, I would not recommend this to a friendUniversal Laptop Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect! I purchased this as a replacement for my old computer cord. I love that it has different attachments so it can be used for other things.
I would recommend this to a friend- Cons mentioned:Cord
Cord
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The part of cord that connects to the computer will unattach from cord
I would recommend this to a friend Battery charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with my purchase and works just fine. Thanks
I would recommend this to a friend- Cons mentioned:Fit
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. Ended up returning since it wouldn’t stay in
No, I would not recommend this to a friend Universe of chargers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one can use for any laptop and use can save a lots money from it.thanks
I would recommend this to a friendWorks fine, as I expected.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is universal, comes with 9 different ports. The precise was good, have used it for some days now and so far so good.
I would recommend this to a friendInsignia™ - Universal 65W Laptop Charger - Black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy helped me to purchase the laptop charger in a short time.
I would recommend this to a friendGive me the gift card guy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minimum 50 characters huh. Very convenient for what I need
I would recommend this to a friendMoneys worth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for this was on clearance at the time
I would recommend this to a friendBattery Charger Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop Battery adapter worked as advertised for my computer.
I would recommend this to a friendAmazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid purchase! Never need to buy another computer charger again!
I would recommend this to a friendBad connectors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All connectors come off super easy. Could have been better designed. -no more universal for me As you can see in the image the connector is taped on to stay in place. - not good
No, I would not recommend this to a friendGood quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a replacement for my laptop adapter this one work perfect and is good quality
I would recommend this to a friendUtterly clueless "tip hotline". No matching tips.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No tip worked for my laptop: I could hold a wrong size tip at an odd angle and get some charge, but that's it. So I called the "877-467-4289" number on the bag of tips, and the representative told me they don't have a list of the available tips, don't have the sizes of the tips, and cannot help. I told them the tip size needed (5.5mm x 2.1mm ) but they had no way to look it up. To Insignia: you want to sell this product without returns? list voltage, amperage, every tip available with dimensions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi iTwo,
Thank you for taking the time to review our Insignia™ - Universal 65W Laptop Charger - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Insignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Experience good great better best l like
I would recommend this to a friendCould be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great charger. But it broke from the tip. Amd now my laptop doesnt work. Think it had a short.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Universal 65W Laptop Charger. We’re glad to hear that you found it to be a great charger initially. It’s unfortunate that it broke from the tip and caused issues with your laptop. Your feedback is valuable and helps us improve our products. We recommend reaching out to our customer support team to see if there’s a solution available for you. We appreciate your input and hope your next experience with our products is much better! If you have any other suggestions or need further assistance, feel free to let us know. Happy charging!
-Paul | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920