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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 548 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the VCR Video Head Cleaner for its user-friendly design and compatibility with VCR devices. Many users have experienced improved performance and cleaner results after using the product. However, a small number of customers have expressed concerns about its effectiveness and have reported receiving broken or outdated items.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 548 reviews
  • Rated 1 out of 5 stars

    Not Worth the Money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worth 1 Star since it only worked 1 time. Ain’t worth the purchase. YouTube how to clean VCR heads.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work and jammed up my VCR!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jammed up my VCR where I had to unscrew the kid to surgically remove it

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, there.

      I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this VCR Cleaner. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.

      Cesar G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Did not work for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to work in my magnavox DVD/VCR recorder/player. It would not rotate to clean the machine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia vcr cleaning cassette

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VCR cleaner tape was broken, therefore I cannot review it as it never worked.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, there.

      I certainly apologize about the situation with your VCR Video Head Cleaner. I understand how this can be frustrating and I want you to know that you can take advantage of the 15 day return period that Best Buy grants you to exchange your product for the correct one directly at the Customer Service counter with your receipt in hand.

      Cesar G- Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Vcr cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went through all my old tapes most didn't work they just needed some tlc and this was the perfect product to do so

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello! I'm glad to hear that you are now able to see your tapes again! If you ever need any assistance or have questions you are more than welcome contact us at www.Insigniaproducts.com/support/contact.html enjoy your tapes! -Elsa Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    did not delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the money. use brand maxell instead. inferior

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing the fluid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was missing the actual cleaning fluid making it useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not sure I would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not make any difference for the quality of the picture when use to clean my VCR. Had to return.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, thank you so much for your feedback on this VCR Video Head Cleaner. It's good to know that you were able to take advantage of the 15 day return period at the store. Have an excellent week! Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Stopped working after the second time. ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good. ....jammed up on the second try. Also, didn't do a good clean job anyway

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did the job so i did like it and i well be using in

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fell apart when I tried to use it. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      I'm sorry you had to go through this experience with one of our products. This is not acceptable please allow us to validate the unit and reach our customer service team.

      - Arin A.
      Insignia Support
      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed the product for a big family project that required a lot of work.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for reviewing this video head cleaner, I am glad it worked for you and also wish the best in regards of this family project. Omar S. - Insignia Products Support. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran it thru my vcr three times no effect. Will not reccomend

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for your review of this VCR Video Head Cleaner. If you are dissatisfied by the product, remember that you have a 15 day return period at the store. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    VCR cleaning tape did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VCR cleaning tape did not work So I had to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Vcr cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vcr cleaner was easy to use and seemed to work well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Caused problems with my VCR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech working on my VCR informed me that the problems I was experiencing on my machine were caused by this type of product using liquid. Overall it is detrimental to a VCR and would eventually damage the heads.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    You have to poke a hole in the head cleaner bottle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so about a month ago, my VCR, which I use very, very heavily, stopped playing tapes and gave me this message saying "video heads may need cleaning." I didn't get around to addressing this issue until just recently when I ordered this VCR video head cleaner tape from Best Buy. I created an account just now so I could specifically tell people about it. It DOES seem to work. I seem to have a functioning VCR again. But here's the kicker, when I got this in the mail today, I thought the bottle of liquid head cleaner was frozen (it's a cold day) from being on the mailman's truck all day. But that's not the case. No matter what I did, I couldn't get this firm bottle of liquid cleaner to squeeze a single drop of my VCR's saving grace. I read one review from a guy who said "You have to snip the tip," well, that's not entirely true. What you have to do is get something thin and pointy, like the prong of a fork like I used and push it down through the hole of the head cleaner liquid bottle to free the VCR-fixing juice from its plastic prison. THAT got the liquid flowing. Otherwise, I had no idea what was going on with the liquid head cleaner bottle. But its sealed from the inside and requires a sharp object to open the hard way. Anyway, I dropped four or five drops of the liquid into the tape and ran it four times. A lot of reviews said to run it more than once. My heads have never been serviced so I ran it four times. Then when that was done, I popped in a tape I don't care too much about because I'd read some people had issues with their tapes being eaten and eureka! My tape started playing. I will try this with other tapes as the night goes on. I'm just glad I can watch my family home videos from decades ago again. So, in conclusion, this thing seems to work, it just has a confusing bottle of liquid head cleaner without proper instructions on how to get the liquid out of the bottle and into the cleaner tape. I hope this helps some people.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hey there.

      I sincerely appreciate the time you took to share this review on our VCR Video Head Cleaner. Knowing your opinion and your experience means the world to us. I am glad to read that you are enjoying this product and that it met your needs.

      Cesar G. - Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Saved Me a Small Fortune

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My VHS pictures were showing snowy & black/white. I bought a "dry technology " tape that did nothing. I bought this one because of great reviews. I saw an improvement at first, but not perfect. I did it again about 6 times over several days, plus played with the tracking and , voila, perfect picture. Saved me from having to convert my VHS tapes to DVD through a professional company!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fixed my VCR!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't actually use the cleaner yet but it reminded me to clean house and stop paying for costly repairs that took years. I can now finally watch my beloved Night Court tape. An excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked right away, I gave it an extra pass before trying the tapes. I’m pleased.

    I would recommend this to a friend