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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1224 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers commend the Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users also appreciate the affordable price point and the convenience of the retractable earbuds. However, some users have expressed concerns about the bulky design, occasional fit issues, limited range, and low volume at the highest setting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,224 reviews
  • Rated 3 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're not exactly high quality but I'm ok with it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are a comfortable fit. They are not stiff when putting around your neck. The con is, it picks up all the background noise. The caller on the other end is always complaining about the background noise being way too loud.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mother Purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother purchsed thse over a year ago and had two year warranty plan. They replaced them at Best Buy with this set and they still don't work. Insignia is not that great of a brand. I will never purchsse these agsin.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stop working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the headsets for 6 months and the left side earpiece stop working then about 2 months ago they completely stop working. Only had them a little over a year. I had cheaper ones that lasted longer then 18 months...smh

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok but not for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like these at all wish I could trade them an online and purchase something else I have the protection on it just can't go on the stores now because of Corona virus

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No vibrations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these since they are the only affordable ones these days. There are oddly shaped which I find uncomfortable. Also the lack of vibrating makes them almost pointless to be notified of an incoming call.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price but the back ground noise is really bad and hard to hear people talking at times. Not as good as my tone pros that I had wish they still made the style I had

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not that great the sound went out in the right ear very fast and i had to get a replacement within 6 months. Luckily i bought the warranty

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this product another shot but was told its no longer sold in stores. When I received the product one of the headphones didn't work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very disappointed with the poor quality of this product. I purchased it a month ago and one earbud has stopped working. I will not purchase this brand again.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thank you so much for taking the time to review our Headphones. I understand that a new product is an exciting purchase to just be ruined by a malfunction.

      For you to get the correct assistance we are more than happy to assist you over this line 877-467-4289 for you to validate the warranty.

      -Arin. A
      Insignia Support

      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Don't buy these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They seem to be made flimsy and the sound isn't good at all. The only part about it I like is that they are retractable. Other than that I hated them..I returned turn to the store

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    UNACCEPTABLE PRODUCT

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PRODUCT DID NOT PERFORM LIKE I WAS EXPECTING.VERY UNCOMFORTABLE TO ME AND THE TIME OF USAGE WAS NOT ACCEPTABLE TO ME

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No time

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't last long. They are not as durable and as reliable as they advertise. I have had 2 because they don't last.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth is ok it’s not as good as the LG it doesn’t warn you that you to far from your phone it shut off, the LG vibrants an say you need to connect

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Bad design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset are made poorly. They don’t sit fit around the neck and the earplugs are too big.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Coolviewer,

      Thank you for taking the time to review these headphones. I am sorry to read these headphones are not suiting your needs.

      Please give us a call at 877-467-4289 so we can assist you with your support and warranty needs.

      Adolfo M. - Insignia Products BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I both got a pair. Neither liked them and took them both back. If I put my phone in my back pocket then you couldn't hear me on the headset. The whole time no matter where he was or where his phone was there was so much static noise going on it was hard to hear sometimes.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, thank you for taking time out of your day to leave a review. I know it is disheartening to not have a product meet your needs and expectations. I will surely pass along this feedback to our team so that we may continue to improve our products. If you require further assistance, please do not hesitate to contact us at: https://www.insigniaproducts.com/contact-us |

      Janine G. - Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Tends to shut off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not stay on, powers off without warning. It has even just shut off during a call.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AlexMona,

      The feedback that you provided is very much appreciated, I can assure you that these headphones are top of the line. If it is not working then most likely there is an internal issue with your product. I would recommend that you contact us as soon as possible at 877-467-4289.

      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. The buds continually fall out of your ears. Very frustrating

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      I understand that is frustrating when the buds fall out of your ear. Thank you for letting us know so we can keep informed on the behavior of each product to work and improve our unit.

      If you have any questions or want us to validate your case. Please contact us, we will be more than happy to assist you.

      - Arin A.
      Insignia Support
      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Didn't like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's didn't have much range and the people I spoke to couldn't hear or understand me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones 9k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are not the best. They are good maybe for young person. I like the LG better, but it did justice for now

    No, I would not recommend this to a friend
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