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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1224 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers commend the Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users also appreciate the affordable price point and the convenience of the retractable earbuds. However, some users have expressed concerns about the bulky design, occasional fit issues, limited range, and low volume at the highest setting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,224 reviews
  • Rated 1 out of 5 stars

    Not a good Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with this Bluetooth the day I brought it. Can’t get it to connect, making a buzzing sound on the left , I will bring it back, when I get a chance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and was very disappointed. I could barely hear the person speaking on the ear bud and they said that I sounded very far away.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Savannah!

      Thank you for letting us know your experience with our Wireless In-Ear Headphones. We know how disheartening is when a product does not work as you expected, and we apologize for this situation. Please allow us to assist you further by reaching us at the link below!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This in peace was not a goodbye I wouldn't recommend it do to the static when trying to make phone calls the other person on the other end couldn't hear me nor could I hear them

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! Thank you so much for sharing your experience with these Wireless In-Ear Headphones. Please contact us so we can troubleshoot and solve this issue: https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U get what u pay for and these were my worst choice and purchase Returned these No one can hear me speaking and sound is muffled and far ways

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very well made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t mind the sound but the function to command to call or play music doesn’t work correctly I would splurge on more expensive Brand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not So Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine stopped working after about two weeks. I thought they would last at least a few months but they stopped working when I was at the gym and won't charge at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't even last me a month before the left headphone stopped working. I definitely recommend spending more for a better product.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello.

      Thank you for writing a review for our in-ear headphones. If you are having issues with your product please give us a call, our agents will do their best to help you. You can contact us at 1-877-467-4289 from 8am to 9pm CT. Carlos O - Insignia support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Battery life, Bluetooth

    Rated 4 out of 5 stars

    Good value, good performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and good performance so far and I would definitely recommend as an affordable set of bluetooth headphones. The only minor downsides is that the form factor is somewhat larger than other options. This is because of the retractable ear-bud design. There are slimmer options out there. But I do like the retractable feature but I recommend paying the extra for product protection because moving mechanical parts on any device can fail after repeated long term use. I don't recommend running with it as mine got glitchy after a run (kept shutting off) but it went away. Could be from sweat or the bouncing around. I also wish it would shut off on its own after a certain amount of time without being sent wireless audio. That should be an easy firmware fix in future models. That would help save the battery life. But generally very pleased with its long battery life. Overall great value wireless earbuds

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Miss stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only give me a In-ear headphones ,No give me USB charging cable and two additional pairs of earbuds in small and large sizes.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Wenya.

      I understand that this product did not fulfilled your expectations. I can confirm that this headphones do come with the mentioned accessories included. If your device was not purchased as an "Open Box", bring this to the store's attention so they can review it and check if this could be exchanged or returned.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Doesn't charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a month it no longer takes a charge. Very disappointed at it. Cost more then my previous one I had. Waste of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wires connecting the earpiece to the neckband are so short that you cant turn your head while these are in your ear.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Ztrayler

      Thank you for taking the time out of your day to give us your feedback on these headphones. I understand that you seem to be in between a rock and a hard place but I can assure you that we can get on the right path. Please contact us so that we can help you out.

      https://www.insigniaproducts.com/contact-us
      Brian C. Insignia support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    cheaply made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with this product at all. You can’t hear on it and I get complaints that it picks up a lot of background noise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these one star because I had to give it stars to say look else where. Audio headphone really low and mic not that great

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a complete order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received my order the USB Cable was missing from inside the box. I am not please with this being my first time ordering online.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough and poor quality not to mention the first pair just stopped working and this was supposed to be a upgrade

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had to use the replacement plan 4 times over 2 years. You're bettet off spending extra on a better product!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not the best headset I've had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset did not display good qualities: poor spund, dropped calls & stayed in even when powered off. Will not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the cheaper version of the LG products. It didn't last but one day before it was physically damaged. Do not purchase!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sounds good but the right side went out fast would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wire is to thin wet out fast on right side would recommend to get home with a thicker wire

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head Static

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I heard was static from these headphones. Couldn’t hear the music or people talking. Wasn’t worth the money

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      Thank you for taking the time to review this product. With this type of product there is usually a quick fix. I kindly ask you to contact us at 1-877-467-4289 for further support.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

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