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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1224 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers commend the Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users also appreciate the affordable price point and the convenience of the retractable earbuds. However, some users have expressed concerns about the bulky design, occasional fit issues, limited range, and low volume at the highest setting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,224 reviews
  • Rated 1 out of 5 stars

    would stay connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i hooked up and had lots of problems trying to keep it on due to bluetooth. exchanged for bbl model and no issues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on the callers end was not clear. I could not connect to Google voice adjust remotely.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi DeMeria,

      Thank you very much for taking the time to review our headphones. We appreciate your comments. I am sorry to read this product did not work as expected for you.

      Please contact us at 877-467-4289 for your warranty support needs and we will check for further options in this matter for you.

      Adolfo M. - Insignia Support

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    They do not have a hang up answer button on them w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are whack I hate them they don't have a hang up or answer button on them and they're to Buckley and big

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why you can’t buy new

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried them because they were cheap and they broke almost immediately

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound quality...so so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this insignia for work But sound quality is...so so. A lot of times...my wife can't hear.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! Thank you for your feedback on this Wireless Headphones. Please let us help you by contacting us at https://www.insigniaproducts.com/contact-us. and we'll go up and above for you. Hector S. Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    This is not a good pair we received.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like this item at all it doesn't seem to be the same product are it is a use one

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for writing your review about our Wireless In-Ear Headphones! We understand how disheartening is when a product does not work as you expected. If you would like to get assistance with your headphones, please reach us at the link below.

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These suck, hard to hear out of them and other person can't hear you through it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi1 I am sorry to read that your headphones did not work as expected. We understand how important it is for you to be able to have a convesation using these headphones, and so, please know that you can contact us in the link below and we will gladly assist you with them.

      Viridiana E.
      Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just stopped working out of no where. These are my second pair of earphones and don’t want a third

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Headphones, Horrible Quality and it broke and had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People on the other end could hardly here me and they kept hearing clicking noises.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello KWay22,

      Thank you so much for providing us with your review on these headphones, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia at 877-467-4289 so that you can receive the proper help you need.

      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Haven’t been able to get then to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea what I’m doing wrong since I have not been able to get my wireless headphones to work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't too happy with the Comfort, I thought they would be different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product! Only lasted about a month! Very disappointed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not pair up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Blue Tooth will NOT pair up with my GPS, & or my I-Phone. I intend to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money Waste of time Just throw away the entire company!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were horrible cheaply made but should’ve known better due to the price

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Buddy.

      I understand that this product did not fulfilled your expectations. Thanks to comments and feedback like this you bring to our attention what is important to you. Depending on the needs of our customers we might change it's construction in the future. We appreciate your feedback and preference.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Very frustrating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers keep cutting in and out during a call. Don't buy them. I'm returning them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set of earphones does not stay paired. The design is very bulky

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Jennifer.

      I am sorry to read about this situation. I would really love to provide you with alternative for your product. this is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Headset is trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Background noise and static and or buzzing sound when using handset. Returned to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds horrible hard to connect, go with LG Tone Pro

    No, I would not recommend this to a friend
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