Customer Ratings & Reviews
- Model:
- NS-PNC7011
- SKU:
- 5502800
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the ease of use, keyboard quality, and price of this wireless keyboard and mouse. Many appreciate the wireless functionality and long battery life, while some users note that key responsiveness could be improved. The compact size and compatibility with various devices are also frequently praised.
This summary was generated by AI based on customer reviews.
Didn't last very long
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've never had any issues with the Insignia brand before, but this keyboard didn't last very long. The num pad and space bar stopped working after just a few months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Beth,
Thank you for taking the time to review our Wireless Keyboard and Mouse. I understand the keyboard stopped working after a few months and that can be disappointing. But, you should know that it has a one-year manufacturer's warranty. So, we would be happy to discuss your options and troubleshoot it for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Easy to setup, but clunky to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s better than no keyboard, but wouldn’t have it as my every day keyboard. Finding you have to really press some keys harder than others after 3 weeks of use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our wireless keyboard and mouse! We know how disheartening is that your keyboard is not allowing you to easily use it, and we apologize for this. Please allow us to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased many insignia products and loved them but this keyboard was horrible. I got this while I was on lunch for work as I didn’t like the keyboard they provide but to my surprise when I got to work and started typing my c, m, and v key didn’t work. I literally had to press down really hard for about 20 secs for it to work. I gave it the day thinking they keys needed to be broken in but no such luck so I returned it right after work. Just pay a little more and get a better keyboard this one was trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Renee.
I know how disheartening it is when a brand new device fails. The behavior you are describing here does not seem right at all. Just allow me to remind you that there is a 15-day exchange period offered by Best Buy as a store. Please, bring this to the attention of your nearest store for further orientation on how to apply it.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Replaced within a month
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this during COVID and it was all that was left for the most part. I ended up exchanging it within a month for a replacement because the mouse ate through batteries at least once a week before it stopped working. Then, the keys stopped working on the keyboard. I ended up just throwing it away after the second time I needed to get it exchanged.
No, I would not recommend this to a friendKeys get stuck and stopped working after 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked the idea of having a wireless keyboard & mouse with just one USB connections needed, as I’m now WFH as so many others. Mouse works well no issues but some keys stopped working, I use the number keypad a lot and the 1 & 0 stopped working as did the right arrow key. Which is frustrating as I use all three a lot. Very disappointed as I purchased it mid July & it’s mid September & I’ve had these issue for a while now. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We understand that working from home and not being able to type correctly can be very annoying and so, please know that you can contact us on the link below and we will gladly assist you.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Not as functional as I thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like you have to press the keys strategically in order for the stroke to count. This can be hard to do when you’re in a flow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize for the experience that you had with this Wireless Keyboard and Mouse. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
- Cons mentioned:Key responsiveness
Poor item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months numers 0,1,2,3 are not more working I must hit them hard couple times to make them work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mz61
Our customers feedback is our priority, I understand what you're going through, buying a keyboard/mouse that has stopped working can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good keyboard for its price. Keys are printed when pressed hard. Not sustainable for long term use.
No, I would not recommend this to a friendHorrible keyboard
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard is awful. I have to press really hard for the keys to actually work, which means I have to waste time because some might not enter the letter or digit they're supposed to, so I have to check. Now digit 1 in the calculator pad has stopped working = more time wasted. I'll look into replacing with with something else. I bought this in April, and it's getting worse by the day. DO NOT BUY IT.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Wireless Keyboard and Mouse. I understand you have to press the keys very hard for them to work and that can be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Key responsiveness
Terrible Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Key board didn't last more than a month. Most of the keys stopped working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, We appreciate you taking the time to provide your feedback about our Wireless Keyboard and Mouse. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Didn’t last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would’ve read the reviews prior to buying this keyboard. Exactly what everyone was complaining about is what happened to me. Certain keys didn’t work any longer and then other keys followed. Now none of the keys are the number keypad work. It’s still under the one year warranty but I can only exchange it. I don’t want the same keyboard because it most likely will do it again. I already bought a Lenovo keyboard that works great. Maybe Best Buy will give me store credit. I don’t know.
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought several of these over the past two years. Every Keyboard quit working after a week or so. Have to take yhem back to swap them out.
No, I would not recommend this to a friendKeyboard too sticky... mouse is OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keys on the keyboard stick, and you must push hard or multiple times for them to work. Mouse works fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
poor quality, "g" key does not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "g" key on the keyboard does now work unless you REALLY press hard on the key. It is different than all the other keys on the keyboard. Poor quality, or no Quality Assurance performed on this product. Renders the keyboard frustrating and useless. ex. "George goes to Georgia", comes out as "eore oes to eorgia" Would like to exchange it, but not sure how to contact BestBuy to get that done.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John,
Thank you for taking the time to review our Wireless Keyboard and Mouse. I understand the 'G' key doesn't work properly and that can be frustrating. However, if you can get in contact with us we will be happy to review your options. Please, use the link below.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Spend a little more
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keys slowly stopped working over time. Wouldn't recommend, warranty gave me a gift card to buy a different one.
No, I would not recommend this to a friendInsignia™ - Wireless Keyboard and Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a favorite for me. The keyboard did not function properly. I returned it for another brand. The store employee was most kind in helping me.
No, I would not recommend this to a friendKeyboard and mouse not reliable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Often letters and numbers are skipped when typing. The pointer from the mouse often moves to the extreme left of the screen without moving the mouse.
No, I would not recommend this to a friendfailed after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keyboard started having not working keys after 2 months of use. Usually Insignia is higher quality than that
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jake,
Thank you for informing us of your keyboard not working anymore. I know how disappointing it is when our products don't live up to our expectatations, so please contact us at the link below so we can help you get this solved in the best possible way
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Insignia missed its quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard design was perfectly okay just that the one I bought had non functioning keys
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that having a non working product can be frustrating and so, please know that you can contact us on the link below at any time, and we will gladly assist you.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Keyboard occasionally goes into caps lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There doesn't seem to be a pattern to the flip to caps lock. It drops out of that mode if I backspace, or click the mouse. Irritating, though...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you for your feedback on this Wireless Keyboard and Mouse combo. Please contact us so we can try and find a solution to this issue. https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products.