Customer Ratings & Reviews

REAL REVIEW, Not from a FanBoi. So, where do we begin. This product is bad and seems rushed just like their other products. They use influencers to peddle their products and not through actual research and development imho. 1. Issues with artifacts in the video. If you zoom in just a tiny bit you get either Jello in the footage or you get artifacts/noise. Or you can win the lotto and get both. The 3 new AI chips don't fix this and to be honest they should not be needed to FIX anything. If they gave you a good sensor and good glass, this would not happen. (Common sense) the scamfluencers on YouTube will NOT tell you. Also, if you zoom in 10/15% you get tons of blurry footage. Something to look forward to! 2. Color science is off. It is a good improvement over the X4 tbh, but that doesn't mean much, because the X4 was awful as well. 3. Audio: Actually, pretty decent improvement but who actually uses audio right from any device when you will put your own audio in it anyway? 4. Customer service IS ABYSMAL! They are worse than DJI's customer service. 5. You can't ask questions for support on their Facebook or reddit pages. They will ban you, which is unbelievable. That is why you see mostly positive on their, they remove the bad. 6. Their application v.2 is awful. There are TONS of complaints online about this as well. And if you think the footage is off when you see it in app, you're in for a bigger surprise when you export the footage in 8k. If you use this strictly for phone videos, this might be for you. I don't consume my footage on a tiny screen, I enjoy it on an iPad or 4k screen. Phone screens do nothing for me. 7. Night footage is BAD. Think the day footage is bad? Wait till you have "AI" trying to fix that already bad footage and also having to deal with all the issues night footage has in general What do you think will happen? Exactly.... Just stay away from this. 8. I am returning mine due to the fact that my camera will not connect to wifi after 10/15 minutes of use. It loses connection and it takes 3/10 restarts and some kind of secret handshake to get it to reconnect. I don't know if it's heat or not because this is supposed to be better than the X4. And the X4 I had never lost connection and didnt reconnect EVEN with the metal cage I had around it. I have asked for support from Insta and just got stupid answers like (restart it). They don't want you to return the cameras nor do they want to help you get it back up and running. Photo samples are directly from 8K video in sphere. As stated, I don't use this tiny video for 6-inch screens. And one thing that Insta AND all its influencers have stated is: This camera is "Game changing", "Can do it all", "Amazing clarity". Is that right? Tell those people to send you .insv files with raw footage not heavily edited by big dollar editors that clean up footage, color grade, etc... they can't. I have even set up a drop box and asked the big creators to do so, not one could provide me their amazingly clear footage. One last thing: When these influencers are who telling you about the Insta360 X5 claim they aren't paid. Or it's not sponsored. This is a lie and in the US that is against the law. The camera they receive IS considered payment AND is considered sponsored.

Excellent upgrade from the X series. The removable lenses are a welcome feature we've been asking about for years! The software continues to improve greatly as well, making it a pleasure to edit videos. Overall, very happy with this purchase!

Insta360 is great! I got it as a present for a friend and he loves it!

The Best Camera on the Market – Hands Down! The Insta360 X5 is an absolute game-changer. As someone who has used various action cams and 360° cameras over the years, nothing compares to the performance, versatility, and sheer innovation

good product. However, when you record for 30 minutes, the device got heated

It does the job. Do not like the fact it drops connection when I go to pull video.

If you need 360 flexibility or want to shoot immersive content and reframe later, this is one of the best current options! Literally no need to use any other camera!

awesome Camera everything works perfectly great customer service

Good camera for work (real estate) & life vlogging!

Like the ability to reframe my footage— just wished image quality was better.

I have the x3 and this one is a huge improvement, I just went on a 15 day vacation in Japan and used this camera most of the time. There is a bit extra work for editing but nice to just turn on and film everything and edit later.

Works great with a suction mount and a car. Good for a temporary dashcam or gap cam

It's pretty WOW. The realtime 360 capture where you can post-production create any view you want is simply awesome.

one of the top, if not the best 360 cameras for the money, some other manufacturers with some competition but Insta360 app for editing is really great!

Love how convenient and easy this device is to use! The software takes some getting use to if you're just starting out like myself but the quality is superb!! Love everything about this 360 camera and cant wait to take it on vacy!

Great camera for riding utv and recording vehicles

It’s easy to use and the quality of the video is not disappointing.

[Employee of bestbuy] Amazing camera with lots of great detail. This camera has great night visuals as well.

Excellent item, so easy to use, I think I need another one

Love this little camera, too bad nobody in the store knew anything about it. Best buy should really look into training their employees better on technology instead of just cell phones.