Customer Ratings & Reviews

wasn't leveled in the back so it didnt without adjustment, we had to have them back to correctly install it

Well, we purchased a refrigerator on special sale as it was little damaged and when we went to pick up not deliver there was another Fridge for better price and no dents, and my wife wanted to switch the refrigerator to the different one she was told I think its sold but it had no receipt taped to it like the one we bought did. Employee got manager and they called another employee to see if they still wanted the refrigerator that we wanted but they hadn't purchased it yet and he had to call and ask his girlfriend if she still wanted it so the manager would not sell us that refrigerator. Upon getting it loaded on the pickup they then said we could buy the other one they didn't want it. Very poor customer service Best Buy!!

I’m only giving it 2 stars because my fridge came damaged and I called and I told them about giving a discount, they said we're going to send you a gift card for $166. I accepted it but never sent them. I bought the fridge in Dec all this was settled until March they were all telling different stories finally I asked for a new Fridge. Very bad customer service!

there was no ice cube maker , so there was no waterline connection needed .

Bought a new Samsung refrigerator and there was a condensation build up on the rubber seals. Called BB and they offered to replace and have a tech look at it. Tech came and said it was a factory defect which was my first guess. Not sure why a tech was needed. The tech’s paper work indicated it needed a new water line. Tech ended up walking away and did not have to be onsite.

Installers dented side bringing into house. I didn't replace none available to replace it with. The installers didn't have tape measure so they borrowed mine and took with them when they left. They left some of packing materials laying in driveway poor clean-up.

Terrible experience. The delivery and install experience was so bad that I have decided never to purchase an appliance from Best Buy ever again. The original installers did not install one of the footpegs (!). It took 4 separate appointments (to install a footpeg!) before I decided that the people doing the service just don't get it and this is a total waste of time. They would come each time without the part and leave saying someone will call back to schedule another appointment. I just bought the part online and will install it myself so that I don't have to deal with them again.

You don’t need to purchase the hose from BB but it’s convenient. You can get it cheaper elsewhere but it’s only a few dollars savings

First, the salesperson in the store should be trained to ask if the distance from the icemaker to the water source is more than 6 feet. Ours did not. When I called the 1-800 number to tell them it was longer than that, the customer service rep checked with someone and said, no problem - we can go up to 24 feet. However, they don't carry that long of stainless lines on their trucks we discovered and most crews refused to run it even when we had obtained a 24 ft line through working with the store manager. Finally, two months after ordering the refrigerator, the line was hooked up (and yes, there was already an existing water line but it was plastic). Most frustrating experience and we received so many conflicting answers. The delivery/installation team that ultimately got it done was very helpful and customer focused but they were the exception and we had to finally request them by name because we knew then the issue would finally be resolved. I know it is an outsourced delivery/installation company but it still tainted Best Buy in my mind - and we had always had good experience with them before with computers, printers, TV's etc. Not sure I'd ever buy a major appliance there again.

Delivery guys brought a brand new waterline even though the existing one was only a week old from the fist time they attempted to deliver our fridge

not happy with instillation. did not level appliance or demonstrate the operation of the ice maker.

Left tools and were in a big hurry to leave-------------

This install was a disaster. Left the new fridge in my living room for a week. and then left the old one in my living room. Bestbuy outsources it to someone who outsources it someone else and it was not seemless at all. We finally got a compensation for the rug damage done through this whole process. We had mulitple calls and chats and the most painful experience.

TERRIBLE customer service and installation. They had no training on plumbing the line.

This’s was good but not great because they connected the fridge but didn’t connect the water line

When showed up, I guess we needed a water valve so they couldn’t do it. Wish they would have refunded me for the water hose or taken it back.

It basically was a drop off I thought the packaging was supposed to be removed by Best Buy. Found that annoying

The delivery folks were great and set up my fridge in less than 20 minutes and even let us use their equipment to move our fridge into the garage

They set up the fridge where I asked. The deliverymen seemed in a rush and a bit rude.

The delivery and installation went well and I was VERY pleased with the professionalism of the team. However, the waterline required an upgrade. The new waterline was dropped off by a technician that couldn't do the installation. The installation was first scheduled about a week after I had received the waterline. We waited from 7 am until 7 pm. The technician was a No Call/No Show! I was told that my issue would be escalated and the waterline installation was rescheduled for today between 10 am and 2 pm. AGAIN IT WAS A NO CALL/NO SHOW!! We are now scheduled for next Tuesday. To me, Time is Valuable! I RATE THE GEEK SQUAD A BIG FAT ZERO!!