Customer Ratings & Reviews

The service company refused to connect the water line to the refrigerator. The water source was less than 15ft away on tbe same floor.

Initial delivery did not hook up the water line for the fridge. Had to reschedule after calling a plumber to help me locate the water shut off in my new condo. Second installer said he could have done the install. Knew where shut off was located. Wish he would have been on the initial delivery.

The fridge was not useable after install. The shelves were installed with packing tape still on the brackets. They were very difficult to remove and install properly, since the tape stuck the brackets in place. I would not choose to use Best Buy for an appliance install again.

I had to purchase this item during an install of a refrigerator. It seems very overpriced for what it is.

They dropped it off and unpacked the outer box. Helped my dad check for any visual problems.

We did not realize right away that the technician created a problem with the installation of the refrigerator. He did connect the ice maker and ended up pushing the refrigerator too far back and it prevented the ice maker from working properly. It did create a problem with the existing line, we had a mess that needed repaired and replaced.

They were prompt and got it in the house fine. But when the actual install happened, they didn't remove the plastic wrap from the side of the fridge, and didn't even attempt to level it (leveling feet were still completely in the fridge untouched). So not really much of an install service as opposed to just delivery.

After the big headache trying to get this delivered and the delivery guys being jerks. This fridge is Too small. I regret not getting a different interior type. It’s been a year and the ice machine doesn’t give any ice.

Had my share of problems getting my refrigerator but after week waiting was finally delivered-

Installation is still not complete. Not leveled, not properly hooked up. All the wrapping and tape left inside and out. Just a horrible experience. Went to the truck to get something and left with out telling us.

Useless. They delivered the fridge to my elderly parents' house, and they were supposed to install it. They charged for installation, and the cable, but they didn't supply the hose, or install it. There was a hose already there from the previous fridge's ice maker. The "installer" left the hose on the floor behind the fridge, and pushed the fridge up against it. My parents turned on the valve thinking it was all hooked up, and made a giant mess in the kitchen. They had to pay a contractor to take care of the fridge for them. It's months later now, and I'm still trying to get a refund, even though Best Buy support told me it should be all set within 48 hours. Rubbish!

It has taken a lot longer to get delivery and service than it should, even with the current world conditions. Three months since the original purchase and delivery of the damaged refrigerator. Then, delivery and set--up for the replacement was delayed. Then, the replacement was delivered and is defective. Still waiting to see if it is going to be right this time.

Decent service, not completely satisfied but OK for the conditions.

this was a horrible experience. we have purchased a lot of items from best buy. The first refrigerator that was delivered was damaged. then we had to wait a while for the replacement and that is not a problem with the covid-19 crisis. But on the day of delivery after waiting so long i get a call from the delivery driver stating and quite rudely i might add that his gps took him to the wrong place and i was going to have to call and reschedule because he had a lot to do that day. keep in mind this is like 0930 to 1000 hrs in the morning and he could not be bothered further. It was my fault he does not now how to use a gps or the company provided gps did not take him to the right place. All the other vendors seemed to make it to my house. Then when we called the supervisor they made it right. so when the driver shows up he had 2 other items in the truck how busy could he be. just a horrible experience and i tried to speak respectfully to everyone i will not be spoken to rudely especially when i just paid out of my pocked almost 3000.00

Rushed, hard to understand, he just wanted to get on to his next stop

The product is not the issue in this instance, my poor grading is completely tied to the delivery and follow up by Best Buy. I put in a claim and was supposed to hear back from someone at Best Buy and it’s been a week with no response

This was a very tiring issue which must be corrected at the store manager level to coordinate BOTH delivery and install at the same time OR have delivery persons ALSO be qualified to install these items being delivered. Having complete separate schedules make the client very upset and causes heartaches at all levels. I know... I am living proof of the situation.

The installers almost stripped the water connection threads and kinked the copper tubing bringing the water to the fridge. Water was leaking out from both places. When Best Buy was immediately contacted they denied they did the install and then when they were resigned to accepting that they did do it and poorly, rejected my claim for the repair. Fortunately, a combination of contesting the charge with my credit card company and filing a complai t with the BBB brought them to their senses and they agreed to reimburse me for the plumbing repair the authorized (whereas after initially authorizing only offered me 30% of the cost of the repair.

Our delivery people were non existent when it came to hooking up the water. It took them 2hrs to deliver our refrigerator. I hooked up the water for them I plugged it in. I figured out how the handles went on. We got some guys that were totally clueless. All our other Best Buy delivery over the yrs were great.

We have just had this refrigerator for less than 2 months and the ice maker is already broke. It took 2 attempts to get this refrigerator because it was pretty dented. Best Buy had to give us adoscount card because thry could not guarantee I would get another refrigerator that wasn’t dented