Customer Ratings & Reviews

they were terrible, they did not know how to take the doors off the unit to get it inside the house, they opened the fridge doors and tried to bring it in with the doors open, in doing so the unit was damaged. they left it outside, in my backyard.

Needed these hook ups for my brand new refrigerator because it did not come with that stuff

The refrigerator I purchased in March came damaged, so I had to wait two months for another one. No problem. When the replacement refrigerator came, no one told us they would not install it. My daughter had to google how to install a refrigerator ! This, after I paid for the original installation of the first one. But that’s not the big issue. The deliverers severely damaged my floors so much that they will have to be replaced. Now, it has been a month long drama trying to get the claims department to help. I have spoken to at least ten people. One of them even hung up on me! After the claims person finally acknowledged my estimate, I was told I would now need to provide another one from another contractor. There has been no guidance, no help, and I am convinced they are making this difficult so I will not proceed . No one should have to go through so much trouble to right a wrong . So disappointed.

Saved me the trouble of installing my fridge. They did ding my wall when pulling the old one out, but it's nothing a little paint can't fix

Not too pleased about them connecting a new refrigerator with a old hose that she said the older one was okay and felt she didn't need to replace it when we had the new box with the new hose in the kitchen. Very disappointing.

Had two appliances installed on the same day. Two different teams. Both teams showed up after the appointment window they quoted without calling to let us know they were running late. Not until we called to find out where they were did they then call to say they were running late. Poor customer service on their part. They were nice once they arrived, but they need to communicate when they’re running behind.

They couldn't hook up a line due to the type of connection I had , would have been nice if they had been able to complete the job.

They came and connected the refrigerator installation.

Hopefully my fridge will be delivered one day and I could give a true rating on this.

Paid to have them install it to my water lines, and they refused to. Said they weren't qualified to do it.

did not speak English did NOT want ice maker installed.

They left the fridge in the living room I had to install everything and push it to the kitchen

Brought in two damaged fridge. Maybe its the packaging or the delivery system

Horrible service had a fridge to get upstairs informed them size and all and they completely never tried to take in the house. Even when begging they said it was too big even when it was measured out to be find fine. I will never order from Best Buy again on any platform.

We tried to have a refrigerator installed. They came out to our house and told us the water line valve in the basement was not working correctly AND we have to have a valve in the kitchen behind the fridge. We had a plumber come in to fix the water line in the basement. Because our house is 30 years old, he told us you don't put valves behind the refrigerator, unless it is a new build . On our instructions from Best Buy it specifically says water line, but DOES NOT SAY it has to be behind the refrigerator. We had Best Buy come back for a second time with the fixed valve in the basement and they wouldn't do it. Not only is the service horrible from the service installer, no one on customer service has explained to them what we had done and when they came out they didn't even try. Never buying from them again. Worst service EVER! If I could give them 0 stars, I would.

The guys who installed our unit had so much complaints. They can’t install the waterline, the unit cannot be placed inside because our standard size doors was too small (that’s becuase they don’t want to take out the refrigerator doors which it states in the delivery instructions that they can take it out and put it back, even the house door itself), they even left all the boxes in our driveway (they do not want to take it even if it says also in the delivery instructions that they will). Very bad service.

Does not cool sufficiently and maintain food temperature

They didn’t do correctly so I had to have plumber come and fix a leak few weeks later

The water line was not installed by the delivery men. My son had to run a new pex line.

The installers have broken TWO perfectly good brand new GE profile fridges. The first fridge they hooked the water up wrong and flooded the freezer compartment. The second fridge was fine I til the second attempt to I stal the icdmaker when they just broke the fridge and now it only cools to 41 deg and freezer to 20 deg. I’ve lost $150 worth of food. Finally geek squad Cemetary but they were not able to fix it. They were very nice and could not believe the freight company sent to I stall has ruined two perfectly good fridges. (And secondary ice makers). Now I have a non functioning fridge. Can’t get a new one until April 12. Original order Jan 19th! Original I stillation Feb 6th!!