Customer Ratings & Reviews

This has been the worst experience I’ve ever had. I’ve contacted Best Buy 4-5 times now waiting for this to be fixed and it still goes unanswered. You sit on the phone for hours waiting for someone to pick up. The fridge itself is fine but the installation was a joke. The “kids” that were sent here to install it actually broke the water line in the basement and then told us “I broke your water line by twisting it too hard” and then told us to “call a plumber”. That was July 27th. Now almost a month later I still have no water or ice hooked up to my fridge. When I complained about the service they sent out someone else who showed up for one minute, said he was told he was hooking up a fridge but knew nothing about the problem the previous employee made. He took a picture and left. One. Minute. Later. I’m done.

No installation was performed even though one was paid for. Delivery crew did not have a water line which was long enough for my home, which is fine, but the also dodn’t even level the fridge or put in filter.

Delivery driver did not attempt to see how the water line under the sink looked like and just took one look and gave up. Very bad service and would not hire these individuals. Purchased the service and upgraded water line but negative result.

This refrigerator came with a single connector via a standard 1/4" plastic tube for both the water and ice maker.

Beware if you have a plastic line on your current fridge. The delivery guy won't touch it. Fortunately I can use a wrench and disconnected my old fridge so they could take it away. They also didn't like where the water shut off was located so they wouldn't hook up my new fridge.

My refrigerator was scratched as it was being installed on the front door (scratched the paint off). The Geek Squad members stated they would file a claim as I would be able to get the refrigerator replaced, or a discount for the damages. I confirmed with the Geek Squad members multiple times that the claim would be filed and they agreed. I never heard from Best Buy so I reached out and naturally Geek Squad did not file the claim. I have no proof now that Geek Squad is responsible for the damages. Best Buy offered me $60 refund, which is ridiculous considering I just paid $500 for a brand new refrigerator and now it is damaged. This is not okay. 0/10 would recommend this service for an install.

Makes ice and water line saves me money on grocery ice and bottle water as long as it filters which it seems to be doing

Good and Fast Installation, but delivery was delayed few weeks.

The worst delivery experience I have ever had. The delivery drivers were EXTREMELY rude and refused to complete installation. I have attempted multiple times to get assistance through customer service and have not received a response.

The person who delivered and installed my refrigerator rushed through the process that the plastic water line feeding the refrigerator was bent. This caused water to be unable to flow to the refrigerator, resulting in making an appointment for another technician to come and fix the problem.

i dont know since Best Buy did the work on this, will see if it holds and they did it correctly. only time will tell.

We had a problem with the ice maker and requested a service technician. A supervisor said they were just going to replace it instead. This started a 2 month long nightmare. 4 times a delivery and exchange date was set up. 4 times it was canceled for no reason. The final straw was the supervisor who said we needed to pay $600 to be reimbursed for our purchase. We fixed it ourselves.

They were ok for sub contractors. Failure to communicate on when my new handle would arrive & be installed was not good.

Refrigerator was delivered damaged it took weeks to get one that wasn’t damaged it actually took 4 separate deliveries to get one that was not damaged

They refused to hook up the existing water line to the new refrigerator saying it was because it is "made of plastic" or something. I ended up doing it myself with a little research and minimal effort. Please don't offer a service if you are not willing to do it. Otherwise I am pleased with the delivery.

The installers set up new refrigerator but left door handle loose and plastic in areas

Delivery man didn't want to install refrigerator because he didn't think it would fir but it did. Failed to disconnect ice maker and it made a buzzing noise for a week. Had to have Whirlpool service.

Took all the steps to ensure we would have an appliance that fit our space. Upon delivery, delivery men were awful, lazy, terrible. Complained about having to come up a driveway, up our porch, and two steps up to the kitchen. Looked at the hook up, said it wouldn’t work bc the cables were outdated would need a plumber. Huffed puffed, was just very rude, ended up sending everything back after waiting several weeks just to have it delivered.

Your people came out brought a defective refrigerator came back again said that they could not fix the refrigerator took the defect refrigerator brought a new one installed the old handles onto the new refrigerator and left

terrible service, refused to insdtall witrh existing line and weren't clear as to what exactly they wanted, unclear instructions and unfriendly service, left the fridge in the garage for a week til I could get rescheduled