Customer Ratings & Reviews

Installers refused to connect the water line claiming that it wasn’t in their instructions. A bad use interface on the on line ordering for installation failed to distinguish between needing no installation and not needing waterline installed but still needing a connection. And when a latertrip to connect the waterline occurred after a call to customer service to correct the first call they didn’t remove the first time seal on the waterline valve so we needed someone else to do that. Since the first fridge delivered had no working power plug ( a plug with no electrical prongs installed at its end this meant that it took four service calls to get the fridge delivered and fully working. A sad statement about best buy installation competence. At least most of the customer service phone agents were willing to persevere to get the multiple visits to occur.

installers did not do their job correctly, I discovered water leakage leading to floor damage

Unit was installed but no instruction was given as listed. They left edges of plastic around the doors.

The refrigerator was NOT installed and ready to use. The delivery person said he could not do water connection. Not only did he not do the connection, they did not remove all the protective plastic and stickers covering the fridge inside out. We had to do the installation AND ready the fridge ourselves! This is not the first time that your delivery people make excuses for not doing the installations of an appliance. Check the reviews, you will see that many clients complain of the same issue. NOTE: We did take this up with customer service but the matter has NOT been satisfactorily resolved. They say there is no charge to install but we all know that this service is factored into the item price! So we have been charged for something we did not received.

The refrigerator hookup to a water line did not occur. The delivery persons stated they could not hook it up b/c it was against code to do so since there was no shut-off valve at the area where the refrigerator was to be located. There is a shut-off valve in the basement. I late hooked it up myself.

not good, the refrigerator was banged up and then I was offered only a few hundred off! If I wanted a banged up product I would have shopped on facebook market.

Product was nice, dealing with Best Buy was not. Lots of issues with Best Buy!!

The technician told me he could hook the purchased waterline kit to the refrigerator but could not hook it to the waterline. He told me I needed to have a plumber finish the job. New fridge No water No ice.

The delivery team did not hook up my refrigerator. I had to have my contractor place and hook up refrigerator

Fridge was not assembled properly and is defective. Had a replacement sent and they attempted at an old address. This has now happened twice. Finally I have a repair person scheduled so still don’t have a fully functioning fridge.

Very disappointed with install, fridge and doors not level and my wood floor was scratched. I called and have been waiting on hold for 67 minutes so far. I need immediate resolution and since they are not answering the phone I am hoping the poor rating will initiate a call. Very disappointed.

I ordered a new refrigerator with haul away of my old one. During the delivery process, my front door was scratched and a hole was put in my wall beside the door. This is my third response to emails requesting a review of service. I have not received feedback despite the continued emails requesting a review.

They never hooked it up properly. They took away the old fridge and never hooked up the new fridge. There was a $65 Fridge Water Line on top of the old fridge that they took with them as well. Fridge is great and went to buy a new Fridge Water Line.

The install of refrigerator required door to be reversed. It also required ice maker install. The person installing did not know how to install ice maker and the door reversal was incorrect. We had to recall Best Buy and they cancelled two appointments before they came.

Make sure you pick the right installation needed. We installed it ourselves - EASY.

It took 4 attempts for them to deliver and install the refrigerator. Considering that each time I need to ask for leave (they refused to schedule on weekend), and that my vacations can be cashed out if not used, the delivery is actually very expensive. For their first attempt, they claimed that I’m not at home, while I have been sitting inside all the time. No phone call or door bell ring. Other companies like Home Depot works fine with me. For their second attempt, the delivery team explained that they only receives instruction to deliver it, not installation; they can only unload it into my garage. The third time they missed it outright. The last time is the only satisfactory one, but the overall quality for Geek Squad is disappointing, especially about the scheduling.

Didnt have a choice of any other product besides this one for our family hub 2.0 fridge. It does what it should

Refrigerator was delivered only. This review is only for the installation and not for the refrigerator. On asking for door reversal - the installation team mentioned that they are running short of time. The water line was also not connected (due to a different adapter). The installation team mentioned that they would call Best Buy in 15 minutes and schedule the service. It is almost 2 days now and I have called Best Buy. Yesterday - it was mentioned that they cannot update the schedule as system does not allow. Today am on hold for 30 minutes and the Best Buy representative mentioned that there will be a $50 charge and that the ticket has been marked as completed. Not sure what is going on - seems to be very bad installation service

The installation team was great, friendly, fast and informative. The sales person said I needed to buy this $30 kit for the install team to be able to bring our fridge inside the house!!! I asked what if it’s raining and they said they can leave in a garage, but that’s in the house? And we don’t have a garage! I bought the kit even though my husband had already purchased new hook ups prior to our purchase. The install team said I didn’t have to buy it for them to bring inside and that the hook ups my husband purchased were pretty good. I took the kit back, waste of my time, although very happy with my fridge and the install team. The sales person, not so much! The stars go to the install team NOT the sales person!

Bought the extra hose and paid for installation and the guy told me he couldnt do it and i couldnt get a refund for the hose either. And the guy asked to use my bathroom