Customer Ratings & Reviews

Installer could not close water valve for the waterline going to the old refrigerator. I had to call the plumber and pay him hefty sum to get it done. The plumber wondered what kind of installer we got. The reason why I gave even one star is because the last installer (there were one another who did not install due to small amount of ice on the steps and could not wait for 15 min while we were removing it) - yes, the last installer - was quite knowledgable and warned us of the Bespoke Samsung refrigerator having thick doors and we wouldn't be able to fully open one side adjoining the wall. With that, we opted not to install and returned it.

If you have a real wrench that will do, however this works for those who dont

I would call it more of a delivery than an install. Put on handles. Declined to level doors or the refrigerator. We had to hook up to existing water line as they said they were not permitted.

Tge delivery team realy did not want to be here and installing the frig.

This review is really for the identical refrigerator that this one replaced. It failed within 8 months and, worse than that, it took another 3 months to get Best Buy to honor its replacement warranty. And yes, I purchased Geek Squad protection for the original appliance. Getting through to Geek Squad was a nightmare and after nearly an hour on hold (every time on each of 5 times!) I was assured that the refrigerator would be replaced. This was followed by weeks of no further contact or response. After 5 attempts to get them to honor the warranty (again, we bought a Geek Squad replacement guarantee) we finally got the replacement. In all, a horrid experience.

I called to have someone come look at my brand new refrigerator that was not working properly. The service request was coded incorrectly but the installation team did try to fix my problem. Unfortunately their resetting the fridge did not work and I am looking to get my unit replace with one that is not defective. Given the amount of money I paid, I expect a high quality product from Samsung. I was disappointed that this far, Best Buy has not handled any of my service calls correctly. And it feels like an attempt to ensure I was beyond the return date: 1st appt request- appointment mysteriously disappeared in Best Buy System; 2nd appt took more than a week to have someone show up - and they weren’t qualified to look at the refrigerator. So disappointed! Now it appears I need to work directly with Samsung.

BB delivery wouldn't install. As far as me installing was not an issue. 0 stars for Best Buy. 5 stars for the hose

Despite specific instructions and almost a dozen phone calls and emails, the first two delivery attempts were made early in the morning when no one was present to receive the delivery or open the apartments for the installation. There is a complete lack of communications between Best Buy and the third-party company that does their deliveries and installations for refrigerators. The product is fine but the logistics are a comedy of errors. Communications are very poor from beginning to end.

The delivery man said he couldn't install it because the fitting on the end of my copper waterline didn't match up with the fitting on the end of the Stainless Steel Waterline (that I was required to buy for $29.99). So I ended up having to call my plumber to come and install an adapter so that my water line could be hooked up! When the delivery man had told me he couldn't hook it up because the fittings didn't match, I asked him if there wasn't an adapter or something. He then turned the box that the S.S. Waterline had come in, upside down to show me that there was nothing else in the box but the waterline. After he left, I noticed that on the front of the box there was a picture of the contents of the Kit, and on the back of the box it listed the contents as: (1) 6' S.S Waterline, (1) Teflon Tape, and (1) 1/4" x 1/4" Union. So evidently someone from the delivery company (Pacific Sales) had "borrowed" the other two items from my S.S. Waterline Kit, and I didn't get everything I'd paid for!

Chose not to have installed. All problems with old refrigerator were related to water and ice dispenser

The guys that delivered said Best Buy would not allow them to hook it up to an existing copper wire and that the city would have to replace it. City said that this was false, it was perfectly fine to use. Spent 5 minutes installing it and it works perfectly.

Frig was delivered and installed. Upon the delivery guys removing the old frig they jammed it into our front door, broke the door stop, put a dent in our wood door frame and door. We've been trying to deal with the insurance company since our delivery date. Still not resolved

Granted they're a nice feature, but, in general, icemakers are likely to need servicing down the road.

I bought this for peace I’d mind, we will see how valuable the protection is if I have to use it.

The installer asked if we could "remove the lights" outside our house to ease with fitting the refrigerator through the door. Yes, the external light sconces attached to the wall. NO, we cannot. He then proceeded to scratch the heck out of the door frame. When he went to install the water line, he said the connection was not correct. When we called in plumber to attach, the plumber said it was a direct attachment and did not require an install kit or any other modifications and stated that the installer obviously had no idea what he was talking about. Lastly, after all of this, the installer, asked if he could have a Christmas cookie from the tray sitting on the countertop. He was not offered a cookie and was asked to leave. Ridiculous.

Yes I bought a Samsung refrigerator with an icemaker and y’all say that it’s working and ready to go when y’all leave! By no means is it ready to go for me because y’all don’t hook up an icemaker!! If I didn’t want a refrigerator with an icemaker I would not have bought one I should’ve been informed that y’all do not hook them up that’s crap!! Everyone that I contact wants around $ 200 to install it and only needs hooking up under the sink!! That’s ridiculous!! I have been trying to get this hooked up for about two months now are pretty darn close to it again this is ridiculous!! I’ve been trying to get this hooked up for almost 2 months now still no luck!

The delivery team failed to deliver the item. They had 2 separate attempts but never got it right. The first time they never notified me that they were there. I live an apartment complex. They never called to say they were there so they left. The second attempt they came but didn’t have enough team members to complete the deliver and take away my old fridge. This was even after I had been guaranteed the proper team. They had good people on the phone but they could never follow through on the delivery.

The first refrigeratore they delivered had dents. The second one also had dents, but they were smaller so we decided to accept it. My wife is not very happy. Jo

The Installation service forgot to turn on the ice maker, so I had to call for service.

Your people from delivery are so bad they left my refrigerator on my driveway they just don't do good job sorry it was my first time buying a fridge there no good experience