Customer Ratings & Reviews

Poor Service. I was advise to purchase a water line hook at the store which I did and they said that the delivery technicians will install the fridge and the will set up the water line for the Ice Maker. The person that went to my house (not very friendly) said that he could not install the hose. So now I have a new fridge with no Ice maker and very unhappy with the "installation" experience if I could call that an installation service. When I first went to the store, they sold everything I needed to have my new fridge up and running. Now I am calling customer service or trying to chat with an agent and they are not open. No Customer service line to file a complaint. Overall the experience at the store was great as always but the Installation service I wouldn't recommend it to anybody.

They delivered it to my basement then watched me plug it in, then left. They did take the box. Is this an installation? I think not…its a Delivery, but not an Install, which I read includes leveling the fridge and making sure the doors work properly. Surprising.

Paid for fridge install they hooked up power, connected water shattered a glass tray did not clean up, never leveled fridge, didn’t pull off tape or package material

Did not connect water dispenser. Must return again.

Was told once the delivery was completed my product would be up and running? Sales gave them the wrong size hose connection to short. But even if it was the right size delivery guys say they aren't allowed to hook up anyways.

Once they actually installed it, it was great. The two other times the install guys came out, they looked at our stairs and said they needed a different team.

Paid for delivery, installation and to take away old refrigerator. The 1st, 2nd, 3rd and 4th times they came and refused to install the refrigerator and take away the old one. I eventually paid a handy man to install it and take away the old unit. I think Best Buy no longer delivers themselves and uses 3rd party contractors. I’m guessing the 3rd party contractors get paid a fee each time they go to a delivery location because they kept making excuses not to install it and not to take away the old unit and I had to reschedule 4 times. Horrible experience.

I bought this refrigerator for my daughters. They just bought a new house. The guys that delivered it brought it in ok but after looking at the water valve in the wall he told us we needed to replace it. That was understandable. After plugging in the refrigerator he proceeded to tell my daughter not to remove any of the packing for at least 3 days. He said if anything was wrong with it they would not take it back if it was removed. That did not sound correct to me so the next day I removed it myself. It was very time consuming and I had to make sure everything was removed which was difficult since I did not know all of the hiding places. When I had my refrigerator delivered they hooked it is and the removed the packing and explained how it works. The fridge is great but the delivery and set up not so great this time

JB Hunt installation team SUCKED. Showed up 90 minutes before their installation window and refused to come back. Driver lied to his boss and said he took a picture being at my house during the four hour window. To his surprise, i have video cameras showing that the company arrived outside of their delivery time. Had to reschedule the delivery for four days later. Thank goodness for Kevin the manager at the Winter Garden Florida store for correct the issues. Best Buy overall, excellent. JB Hunt delivery team- sucked.

They were in a hurry, ask me for assistance. Left half unpacked

Not the best installation. It took a while. The techs were arguing. One seemed a bit dumb.

not too bad... did not set the temp and did not remove plastic...

Terrible service. Would not install my waterline as promised. Took forever to deliver and install. Did a partial job putting it together. They didn’t even level it. The unit was damaged and I had to order another one.

The install the refrigerator and the water connection put no ice and water come they claim it was from the water connection and I have to call mt plumber which I did and plumber check the water line the line work find and he said to call bestbuy to check k the ice maker and the connections The one showed to check the problem wasn’t professional technician they couldn’t figure the problem and asked me to call best buy to report ice maker problem

fellows arrived on time - were friendly - knew their job - however the failure to use a rug or other protection when removing my old frig caused damage to my floor - the company that is supposed to act as BB insurance has been impossible to contact yet today I received a letter that they had tried to reach me and gave me a deadline of 30 days or the claim would be closed - additionally after the fellows left I discovered that there is a dent in the lower side of new frig and one top door opens the other door by catching on it's seal - otherwise I love BB and anything I need I check to see if they carry it before shopping - I did mark "would I recommend" as yes - because I have installs on other items that went perfectly

only reason i got it was because they wouldnt hook up the fridge without it. water tastes funny now.

Didn't get an ice maker so this was not needed. I do recommend it if you are getting an ice maker. :)

The handle on the bottom freezer was not installed properly and the inside of the fridge shelves left unpacked. The worst part of this is when I called to have some one come back and finish the installation. I was told that the earliest time will be in 5 days, I explained how I am going to live without a fridge for 5 days, I have got rid of my functioning older fridge, No one seems to care. The just blame the system that no one can override it and I just have to " Sorry" accept the scheduled time. I did and now I hope that any one reading this review will reconsider doing business with BestBuy that will need installation. I will not in the future

The installer who brought my refrigerator caused damage to my front door, I spoke to customer service and they told me that they would pay for the damages what today they have not paid me anything and in addition to that the installer took a tool from me.

Our guys said they don't do that part(hooking up the exiting waterline) so I can't really comment on it