Customer Ratings & Reviews

The installers appeared rushed and eager to finish. Had several appliances installed. No issue with dishwasher and refrigerator but sloppy work on microwave, stove top and oven. Best Buy did follow up and reimbursed installation cost. I had my own installer properly finish the job to satisfaction. Thumbs up to Best Buy for customer service.

The water line was not installed even though the papers I got when I purchased it said the installer could connect it to the old water line with a compression fitting. The compression fitting came with waterline kit. The installer first told me the refrigerator did not have an icemaker. I pointed out it did and that I paid extra for the waterline kit. He found the kit in his truck and gave it to me. Then looking at the copper pipe, told me I needed to have a plumber install the connection. The installer also did not put the handles on the refrigerator. After they left, we went to install them and found we were missing the hardware to put them on. After a run around from Samsung, I got the parts sent to me, but I was a week without handles.

I have called Best Buy 5 times about installing my new fridge properly so it is level. The people they send don't seem to have any tools and materials and don't know how to make it level. They tell me that I need to take care of it myself. First guy took a board in my house and stuck it under the fridge. He left it sitting on the water line for the ice maker. The next guy taped up the water line but left it moving and shaking to the touch. The next guy didn't want to move it out at all. Said nothing he could do. They lean on the walls and one guy chipped the corner of the new quartz countertop. The door still swings back and hits the wall because the fridge is not level. These guys are useless. If I wasn't 70 years old and could move the fridge, I would do it myself. What do I have to do to get the refrigerator installed properly?

Delivery and installation was fine. According to the information sent to me, the refrigerator would not fit through an opening and I canceled the first delivery. Went to Best Buy after attempting to contact customer service (that is impossible). Was told that it will fit in the opening had to re-purchase and reschedule delivery. It is now almost a month later, and I finally have everything installed and apparently working, just had the icemaker installed today and it has not had time to make ice yet. Here it is almost a month later and we can finally use the refrigerator that we purchased for Thanksgiving.

Why am i asked to review a product that hasn't been installed yet? How come the scheduling people's software isn't bettee integrated with the Geek Squad, store software? How come no one is showing you how much this inefficiency is costing you?

I ordered a refrigerator to be delivered. I even called to confirm that the product was available and customer service said that it was available and confirmed a delivery date. They said I was outside standard delivery area and would be an extra $50. So, I agree to the fee and it is added to the order. They asked if I needed to add a water line to the order. So, sure. We added the water line. More $$. We review the order and no mention about that haul away is also extra. When the delivery crew arrived they said they could not haul away the old refrigerator because it was not on the order. They tried to get me to pay another $50 cash to take it away because it was not on the order. There was no way to contact Best Buy to correct the order while they were there and the delivery crew left without taking the old refrigerator.

HAD A HARD TIME UNDERSTANDING THEM. DIDN'T SPEAK ENGLISH VERY GOOD. THEY DID NOT PUT DOOR HANDLES ON CORRECTLY. THEY PUT THEM ON UPSIDE DOWN.

1st Delivery attempt - Not delivered due to warehouse issues and driver said installion was completed. 2nd delivery attempt - Delivered, but did not install or haul away because the driver on the first attempt stated they did the job but without delivering a Fridge, so we canceled the order. The price came down. So we tried for the 3rd time, but tjis time it arrived damaged. Now, we are waiting for the 4th delivery attempt next week. Hoping for no damage and ALL instructions (haul away and install) correct.

The delivery crew Hit my door and the door frame, and then they did not screw the freezer door right and god handle was coming off every time we pulled it, do we ended calling for service. Thanks to the second crew they fixed right away they were very professional and knew what was the issue.

The crew was unprofessional and I accommodating. I wanted the to bring my refrigerator the garage directly in the kitchen. This was the most direct path. The other path they chose had white carpet that I did not won’t them on. The only reason they gave me was that they had a similar thing at a previous stop, and did not want to do it again. It seem to it was just something they did not want to do verses something couldn’t do. They said them selves they could have done it that way. With out my permission the did it the way they wanted to do it anyway. They removed my front door to do so and did not properly reinstall the door. I had to readjust the door my self. I was also told I could give a bad survey if I wanted after they bring it in the way they wanted.

I was somewhat disappointed that the Delivery men refused to level the fridge. The Salesperson told me it would be included in the delivery cost. I wound up doing it myself but it would have been a lot easier with two people on the job.

Paid for installation for a fridge, but they just brought it in and plugged it in. Did not remove any tape or plastic from inside. Had to pay an additional $70 to change handle over. Not sure what I had to pay installation charge for.

Terrible delivery service. Best buy delivery driver hit my car while doing the delivery. Its been 2 months now and still, no one has fixed my vehicle after scraping the side of my vehicle and my security camera caught them in the act and tried to not to let us know. After reaching out to best but claims and multiple promises that they would fix our car. No one still has not fix our car!

Guys were fast but didn't go over functions of fridge. I feel they were rushed to keep moving.

This service is what you would expect to get when buying a large appliance.

They did not install the handles, and they did not level it. All they did was drop it off and plug it in!

Would appreciate if the steps for having a fridge installed into a home were explained in detail before making any purchase because having to wait an entire week just for the delivery to not happen nor have the fridge installed because the workers don't want to bother to try to bring in the fridge because they measured the door ways of the home & they claimed that it "wouldn't fit through any door way" then they just leave without saying a word is something that should be said before placing an order. We had to throw out a weeks worth of groceries for three weeks straight because we kept having a problem with the delivery & the dates kept getting pushed back last minute. I've never had such a bad experience here until now.

This service was supposed to be included as part of the refrigerator purchase, but I guess the installers didn't read the details of this service. They showed up very early which was great but as soon as they saw the old refrigerator had water line and ice maker they tried to convince me that no water in the name of the service meant that no line existed. I showed them the full details and they proceeded to install it as if they were doing me a favor...Best Buy either has to better train their delivery/installers or perhaps this was contracted out to a couple of guys looking to get extra money for a service that was already included with the purchase. I always tip for this kind of service but after this experience I chose to not tip this guys.

First delivery crew to attempt delivery and installation of refrigerator attempted to force through the doorway and didn’t have a clue how to remove doors to get into the house. Then damaged drawer front by dropping on the ground while attempting to remove. Never got into the house. Returned because of damage. Second crew brought new fridge and had no idea how to remove doors either. We ended up removing doors and drawers and installing ourselves. If we can do it why can’t they? These folks have clearly not been trained. When scheduling second delivery I explained previous issues and requested that the second crew have knowledge of how to remove the doors/drawers but no such luck.

It looked to me like the two men could of used a third person in unloading and setting up the fridge.