Customer Ratings & Reviews

The delivery men got the refrigerator into the kitchen and claimed it would not fit in the spot I had for it. I had to install the refrigerator myself and had it done before the delivery men had even left.

fridge was delivered, but wasn't hooked up to the water line

House has a back flow system so additional tubes and pipes were not needed, but supplied.

Best Buy contracted an outside company to install my new refrigerator and haul away my old one. They refused to do either. The man said I should have known to take a picture of the back of my old refrigerator so they could see that the water line didn’t have a valve. They refused to disconnect the old refrigerator because “the floor might get wet” even though I said I would take the chance-the water main was off, but still he would not touch it.

They were very nice and tried to get the door to change but they didn't know how to change the door swing and it would not close properly. May be more about the product than the service

Waterline hooked up with ease. Installers had excuses why they couldn't take wrap of refrigerator. Left me the leveling as well. They plugged it in and left.4hrs later the temp never dropped. Had to remove shipping screw that was keeping it from running at door switch. Useless.

Installers connected and left, it did not work after about 2 hrs of troubleshooting we figured it out ourselves. They left a bend in the line where the water could not pass through, also they did not fully connect the caps to the hinges on top of fridge as of today they're just Sitting until I'm able to get up there and connect it myself.

Two initial guys that dropped off my fridge couldn't hook it up. Said he "couldn't find the water line." Went to the basement with him, I showed him a few places I thought it might be (we just moved in and I know nothing about plumbing but tried to use common knowledge of following the pipes.) He points to a wall and said "should be there, but I don't see it, so I can't unhook your old one to hook up the new one so we'll just bring it inside and you'll have to get a plumber out to disconnect this old one." So I was left with a refrigerator in the middle of my living room. I called a friend and he was able to lead me right to where the water line shut off valve was 20 minutes after they left. (It was VERY MUCH accessible by the way) I hooked up my new appliance by myself and pushed my old one out of the house with out the help of Best Buy. I also couldn't get them to come back to pick up my old refrigerator until 4 days later.

Despite the assurances that this refrigerator is made to operate in a garage, it doesn't operate well in that environment. The company sent two different technicians who assured me it would never regulate temperature properly in a garage. Too bad it's not returnable.

Nice Guys, clean and on-time...BUT, they didn't offer to switch my doors to swing the other way. I understand (kinda) why, because I tried to do it myself and stripped 2 unmovable screws, now door is stuck swinging the wrong way. I would love some help...

Best Buys service was horrible!!! they did not do the installation that was paid for. They finally came back 2 months after I purchased, still no ice. They sent someone and they said it was my ice maker that needed repaired on my 2 month old fridge. Had to contact LG. LG came out twice without telling me a day or time... just showed up. they said it was my water line. September 25th and I purchased in July and still no working ice maker. The fridge does not have a water filter either.

zero stars for the worst delivery service I ever had in my life. No resolution to my issues. No one would connect me to a supervisor. I had asked for a door reversal when I set up this delivery. But it did not get done and the delivery service flat out refused even though they were right there when I showed them it was free. They refused to stay and connect me to a supervisor and said I only had two options. Send it back or accept it without the free service. I would never recommend Best Buy again for any delivery service for an appliance. The delivery people rushed out and would not record the delivery as being done. What that does is prevents me from getting this resolved according to a best buy service representative, the delivery must be completed before any returns or changes can be done. This leaves everything in limbo.

Purchased a nice mid-level Whirlpool refrigerator, paid for in-home installation and my doors are not aligned. i tried later to align myself and directions are unclear. Called to complain and no action taken. Very disappointed.

the installer was friendly and answer question we had.

This was installed yesterday. It doesn't leak. Too soon to tell anything about the quality.

Lazy person who tried to install my refrigerator. He didn't want to go through my door because it wouldn't fit. He wanted to pull back. I told him, he had to go in an angle. I was right. Not everyone was lazy though, but this guy was.

The worst delivery team! The first time they showed up they couldn’t relocate my old refrigerator. I was told I had to do it myself and they would come back out the next. When I called them back to come out, they told me it would be 5 days later. On that day, they never showed up. When I called to confirm, they said they talked to me and I told them I was out of the country! It’s was another week until they came out and were very rude! When I called to complain, the supervisor at customer service was very rude as well and she hung up on me!

It doesn't work with our refigder and we called the customer care number and changed it

I needed a connector for a hose size faucet so the installer couldn't make the connection. I expect they would have done a good job as they got my old fridge out and the new one in quickly and without incident. Just be sure you have the standard refrigerator line connection or you will need an adapter for standard hose connections.

Horrible service, I wouldn't even give 1 Star with this level of irresponsible and unprofessional installation service once you paid for the appliances. We ordered multiple appliances in Nov 2021, and the sales representative appeared enthusiastic during the time, but disappeared once we made the purchase, and never ever responded even once via email or text when we tried to schedule appointments for installation. And the installation scheduling system is a complete mess. If you want to suffer from repeated delayed and being ghosted, please DO CHOOSE BEST BUY. One suggestion I can give is that make sure delivery and installation happen the same time.