Customer Ratings & Reviews

I had to spend a lot of time finding the refrigerator that would fit into the space that I had available for my kitchen/home that was built in the late 50's. When I finally found the Samsung refrigerator that would fit and that was available due to the COVID pandemic it was a great relief. Then 4 days prior to delivery I get an email stating that I would not be receiving the refrigerator because someone else who purchased after me could receive the product sooner. Not good. But that is store policy. Fortunately the frig showed up with the other 3 kitchen appliances that I purchased. Then the refrigerator ice maker did not work. They will not send technician they are exchanging and I have to wait over 2 months to receive new one in mid-December.

I had a copper water line installed from the old fridge and it was the correct size for the new model. The installers removed the "good" line that was already there and installed a new $30 kit. In doing so, they turned the valves on and off, creating leaks. They claimed they were not plumbers, but issue was resolved prior to leaving.

Not happy with messy shoes in my home. No booties and made a mezs.

As usual, Best Buy appliance delivery is garbage. Every single person I know, and every item I have had delivered has had poor service. Unfortunately we don't even have a choice. This fridge was delivered as a Christmas gift for my grandmother. They said it didn't fit under the cabinet so just left it sitting half way out, which blocked an AC vent. Once I got time to go over there, I just lowered the wheels and pushed it back. Literally that's all, took 2 minutes. The work ethic and care about customers is non existent. Best Buy should use Geek Squad agents and not third party companies.

The two delivery men damaged my brick stairs, the molding on my outside door and broke my copper water line. I had to pay a plumber to come back after Best Buy ruined my house and give plumber $200.00 to fix water line.

If you have an existing water line that runs from under you kitchen sink water supply, they will not connect the water. They want you to have an existing water supply in the location where the fridge is being installed. Had to connect the water line myself took me 10 mins.

Delivery was quick, maybe too hurried. I had to adjust level of refrigerator beyond what they did. They left a small dent in the hardwood treads of our stairs. Before you sign off on the delivery take the time and make sure everything is in order.... As far as recommending to a friend, what other choice do you have?

My installers were professional. However they did not measure correctly and 2 of the 4 doors.

Had to get a replacement refrigerator, after i purchased a lemon, been having problems since day 1, waited 6 months for a replacement, now the new Samsung doesn't hardly make ice i will never purchase appliances here again. I'll go somewhere else.

We did not use their services for hook up/installation.

Basic connection to existing water source or no water source.

Awful service. Too many concerns with liability and they never tell you what you need for the service. The worker was rude when telling me that I would just have to wait about a week to get my refrigerator installed because the water line valve was incorrect and they didn’t carry any on them. Wouldn’t even tell me what kind to get. Had to pay a third party to install.

Purchasing the fridge was great, but it was damaged during delivery. I accepted delivery and they ordered me a new door. The side of the fridge was also damaged, but I was told I could return it or "had to live with it"! Flash forward to door-delivery date (I took off work): Driver calls me during delivery window to tell me that the door was not ordered and would not be delivered for another 2 weeks. I had spoken to several customer service reps during this time for the damage, but never received a solid answer for the damage to the side. I kept hearing, "I'll talk to my manager and get back to you". The delivery guy was cool and told me that this happens a lot and I should probably return it before its too late. Called the store and spoke to the same guy that sold me the fridge. He didn't apologize, but scheduled the pick up of the fridge. Horrible customer service! Cancelling my Best Buy card and going to Lowes!

No installation done, just plugged it in and dumped it in our garage. Not leveled or anything... I want my money back I paid for installation.

Never happened! They don’t specify when purchasing, certain reasons they will NOT hook up. I purchased item, didn’t even use it. Delivery all together was horrible and completely rushed! Refrigerator itself looks good though!

We were buying a new refrigerator, we requested and paid extra for relocation of the old fridge to include reconnecting the water for the ice maker. The delivery guys with the new fridge did move the old one for us but they were not equipped to connect the water and had not expected that task so it didn't happen.

I didn't have a connection the delivery guy's could hook up to,but they were willing.

Sold me a water hose for the refrigerator when I didn’t need one but was told in order for them to install the refrigerator I would have to purchase the water hose so i did so when I get off I wouldnt have to work when I made it in they left the refrigerator in my man cave which is in another part of the house so I had to take the refrigerator out the house go to another door to get it back by myself the way I told them to so it

Very bad experience with the vendor who came to install my Refrigerator, washer and dryer. Despite being having total tech membership and paid for all the accessories required for the installation, they charged me $160.00 for a pipe extension and water valve replacement. Upon asking receipt, they mentioned that you will get in 24 hours which till date I did not get it even after multiple follow ups. Extremely unhappy with the installation services. Will not recommend to use.

It took their team three tries and two refrigerators just to switch the door opening on my new refrigerator from right to left.