Customer Ratings & Reviews

Nice to know existing line are the same across brands of refrigerator

They did not connect the water. They said that there is no waterline. But in the purchase it said they connect the water with or without waterline.

I purchased a refrigerator and scheduled for them to pick up my old refrigerator. I noted on order that old fridge was large SubZero, but they never informed delivery crew. They said they needed 4 person crew instead of typical 2 person. I then waiting another 5 days for next appointment and again they showed up with 2 people. The next day they showed up again with 2 people! Today, 10 days later, they again show up with 2 people so old fridge is still blocking my hallway. They claim they informed regional manager, but to no avail. I don't know if they'll ever pick up the old fridge. I've wasted countless hours and nobody takes responsibility. I will never shop at BBY again.

Good product but it took 3 refrigerators to get a good one installed. Installation was a problem with most of the 5 major appliances purchased

Ice maker is still not functioning as the water line is leaking. Geek Squad reps came by and attempted to fix the issue but were unable to. They claimed that the new value installed by the plumber was the issue, that they installed a leaky value. I strongly suspect that the contractors hired by Best Buy to deliver the refrigerator and install the ice maker stripped the threads on the value when they attempted to connect it. We are extremely dissatisfied with our whole experience with this purchase from Best Buy!

Delivery team didnt remove tape fully from fridge. Didnt explain unit set up. Book still in drawer. We asked when to use water from outside fridge dispenser - they were in a hurry & very brief.

The delivery men did a good job. The were very polite and professional.

it is a real shame !! customer service for having made a purchase online is disgusting! I have been waiting for a change for a defective refrigerator for more than two months that the change has already been approved and the people who install it have made me lose money and my time by asking for days off from my work to receive and wait for them to install it and they do not There are already 3 times that they are welcome and they do not do their work for thousands of excuses !!! and I can not believe how there is not a person who pays attention to the customer! to solve this problem !!

Best Buy’s were helpful and very polite to me and my family

We have written two previous reviews on this freezer purchase. If you have not processed them, why do we expect this one paid attention to? The product was good. The delivery process was absolutely a keystone cop disaster.

The guys came too early (we weren't ready). We asked them to bring the new fridge in first while we unloaded cold/frozen items into coolers from the old fridge. They refused to bring the new one in first and that caused us some stress to hurry and get the old one unloaded. They did not test the ice maker before leaving. The ice maker did not work. It does not produce ice, even though I've since called Samsung support run tests. It will require a service call now several days away. I paid $3,700 and I truly expect top notch, curteous service and a product that works before the installers leave the house.

Upset that I didn’t get the 50 dollar rebate. Best Buy gave me the form for the rebate and I sent it in and got a email back saying that it was an a energy star why would Best Buy give me a rebate then for it Chyna upset over this 50 bucks is $50

The delivery and install team left both hot and cold water turned off under the sink. When I turned the water on the refrigerator leaked all over the floor. I had to call to have a tech replace broken valve. Also they left the doors very uneven.

Water line easy to install. Ice maker works ok. No problem with ice

The installers installed my ice maker. But it works good.

Fridge was delivered - would NOT install or unwrap or advise because water line was still connected. They ended up taking our old fridge with food and my favorite egg holder in it. I advised Best Buy but was met with "such is life" they refunded the ice maker connection kit money but NOT the install price. I have loved Best Buy for years but it seems they have gone the way of "get what you can out of the customer" and don't really care about service.

When something is delivered, it really depends on who you get for a delivery person. On this particular delivery, the people were awful. They kept saying that they could not get the old refrigerator out of the space. Ridiculous. After they left, a neighbor sent a worker over and he had the refrigerator out in under 5 minutes. It appeared that they wanted to up-sell.

OK but didn't take plastic off I had to do it later on my own

Product excellent. Best Buy delivery/install/followup terrible. Will not shop there again.

You guys are pathetic; I am waiting for my refrigerator, washer & dryer to be installed since last three weeks. I got product delivered but its seating on my garage because of the incompetent guys you sent over initially as they can't lift the product upstairs to install. Now I got three installation day over past three weeks and everytime technician doesn't showed up. Whenever I call best buy , I just get new date and false hope; again I got a dat for 8/19, if no one showedup this time then I will surely take help from law to teach you guys tough lesion as I can't imagine you guys are so pathetic and incompetent.