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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27394 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 27,394 reviews
  • Pros mentioned:
    Water line connection

    Rated 5 out of 5 stars

    New Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were contact to advise us delivery would arrive in approx. 30 min's. Handled removal of old refrigerator and placed new unit. Also connected water line after finding shut-off valve in kitchen (new home...still learning).

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Refrigerator Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very professional, quick and seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a great job, bringing it into my house taking the door off to make it fit and then installing it with the water and everything was perfect. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. No mess and most important no leaks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 hard working man came and They did a great job installing the refrigerator left it working and showed us how to use it I give them5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and reliable the third-party people were very nice and quick to set up everything

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just plugged it in and removed the old one and the packing did fast and was gone with a flash. I had change the door as it came with the wrong swing for my location.in my location I was told that I would have have to do it or pay for this change.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The installers were on time, courtious and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were actually installing a refrigerator directly across the street earlier than our scheduled time. They knocked on our door and asked if it would be alright if they installed right now. Of course! They were quick, efficient, got the old refrigerator out and placed it where I asked, and installed the new one perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I would like to report that the men who delivered and set up the refrigerator were very nice. However, am not impressed with the company they work for. It is a company that BB uses for delivery. I never found out their name. When they brought the refrigerator into the house, they accidentally hit our front porch light and broke one of the panels of glass. One of the guys was upset about me reporting it because the fee would come out of their paychecks. That is really cheap. I’m hoping it won’t cost much. I didn’t report it because I don’t know the company name. I didn’t want those guys to pay out of pocket.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Crew was quick and accurate in delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was quick and accurate in delivery. They navigated through my door and stairs easily. We did need a different water connection kit but it was ok.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    very professional new refrigerator install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel Model: RS27T5200SR and take away of 11 year old refrigerator was conducted very professionally and very much to my overall satisfaction by the Best Buy Installation Team.

    I would recommend this to a friend
  • Cons mentioned:
    Leveling

    Rated 4 out of 5 stars

    Delivered, plugged in; not installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delivered, not installed. No water line was needed for this unit. It wasn't leveled, either, as it was supposed to be. Just plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 4 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with installing the refrigerator, it was an easy install for a basic refrigerator with no ice maker to install. Installer was quick and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t not be happier with installation guys. They did an amazing job. They even waited for me for an hour because I wasn’t home. Installed everything properly and made sure everything was working great before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Free Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was on-time, professional and completed the installation quickly. They went over all the features of the LG refrigerator and verified the full functionality. After the water hookup they filled 2 gallons to purge out possible water contaminants in the line/filter. They also moved the existing refrigerator to a different room location and were very careful to not damage the refrigerator or walls. I would highly recommend the installation team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Splurge!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so worth the $0.00 I spent having my fridge installed. I would gladly spend ten, no, a hundred times that much to not have to do it myself. Next time you buy a fridge, I highly recommend splurging and spend the $0.00 to have it installed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Refrigerator Installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new Samsung black stainless steel French Door Refrigerator. The installers did a very nice job. They moved our old refrigerator, relocating to our garage, and installed the new one with no issues at all.

    I would recommend this to a friend
  • Cons mentioned:
    Leveling

    Rated 5 out of 5 stars

    Affordable open box product solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers where on time and great thinking outside of box for any problems that would arise. My new stove installed was a open box product one of the leveling legs wouldn't work right. Installer suggested a small piece of wood i cut to leavel it up. Worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A1 service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient very professional. Answered all my questions. Did a really fine job installing my refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is easy to instal . I recommend to friends

    I would recommend this to a friend