Customer Ratings & Reviews

The delivery team did a very good job, but Best Buy sent the wrong water line and didn't authorize the team to remove the old refrigerator. I still have not received the new water line.

I bought this because the representative said I needed to buy it.

Would give a zero if possible. Don’t ever use Best Buy waterline installation. They sent a separate waterline installer from the people who deliver and the delivery guys delivered the refrigerator before waterline installer. The delivery folks said the waterline installer might hook up refrigerator but he is not required to. Turns out the install could not install a waterline and didn’t have the necessary equipment to do so. We ended up getting a real plumber to put in the line and had to get Best Buy to come back to officially connect refrigerator so we wouldn’t compromise warranty

The guys that came to installed were really cordial and fast

Overall my fridge was delivered. The guys who delivered it knocked huge chunks out of my door frame. Please make sure that your delivery guys are more careful going forward

Delivery and installation guys refused to install my new refrigerator because of my ice maker water line. I had what I later found is the same one sold at Menards and Lowe’s. I had a different one installed but the second time they (two different men) came out to deliver and install they also refused to hook up my water line to the refrigerator. I was told the second time that the shutoff valve must be behind the refrigerator. Mine was directly below it in the basement.

Great service but they forgot to calibrate the water

Installation was fine.. But the delivery person did not fix my Entrance door properly.. He did not put back the door jammer and also he took it with him.. which was very unprofessional..

Terrible service. They dropped the fridge and damaged it, and never said a word. The fridge is unbalanced now. I didn't discover why until I pulled the fridge away from the wall.

Fridge works fine… the corners at the top are not “finished”. They have tape over them to look like the metal is all the way. Tape came off after 2 weeks. Guys that delivered took advantage of my mom and didn’t level the fridge or remove any tape or plastic. Best Buy said they would reimburse installation and give $ back. 4 weeks and still nothing. For what it’s worth. The guy at the store was fantastic.

The fridge was left in the garage because service folks refused to move it into the kitchen and because I had a subzero, they refused to haul away the old one.

after being assured in store that this would be no problem the delivery team would not hook it up even after we had been required to purchase the water line kit. I was able to hook it up in less than 20 min myself. Would have given 1 star if it took much longer than that.

The service team was lazy and did not really want to install the refrigerator. They said the water valve was bad and attempted to leave it uninstalled. I was about 1 minute from the home , I told them I was going to be there to shut down the water and they said yes. But quickly attempted to leave as I was turning the corner. I has to stop them to complete the service. Horrible customer care. How do you tell a customer that you will wait and quickly try to leave. They tried to say that I didn’t pay for installation but I told them I did . Make sure you know where your water shut down valve is.

It’s a water line. Easy connection for your new appliance.

I was supposed to have a Frigidaire installed and a Whirlpool which I previously purchased (defective)) hauled away. None of this happened because there was no proof that the Whirlpool would be taken away. I THINK Frtigidaire was on one truck but I needed to know for sure that I would have a frig to use until I got Frigidaire. Turns out I had to reschedule and the Frigidaaire next delivery date over a month away, on Oct. 15. Although not great, good to keep Whirlpool until Frigidaire back in stock.

They delivered the new fridge fine but didn't do the instillation. They were rude and argumentative and refused to do what took my apartment's maintenance guy five minutes to do.

Horrible service installation was either not done right my ice does not dispense. They send out a tech and they said I needed to replace the whole fridge which is new and that I would receive a call it’s been 2-3 days and still no call. And they don’t answer

Basic installation is what we received .Not worth it

I had to call them back because they never leveled my freezer. On top of that Geek installation tried to schedule me for a later date. They came back to correct the problem but not without me complaining

ok its connected what else can i say not to much to say here