Customer Ratings & Reviews

The original line was older and needed to be replaced

Connection to Existing Waterline was not completed.

The Refrigerator could not be installed due to Covid 19 restrictions. The appliance was dropped at the garage door and we had to get someone else to install.

Make sure installer protects flooring with refrigerator box if you have wood flooring or other surface that could be gouged.

Terrible experience. They weren't a happy bunch. Did not install new water line that I paid for at purchase of product. Had to install myself or get it rescheduled. Also, they kept the water line that I purchased. Had to call the store. Got passed around to 3 or 4 different areas. Ended up going into the store to get the water ling kit. The salesperson at the store did an excellent job.

The worst customer service experience of my life. Took 3 appointments to get someone to deliver the appliance- one crew dinged my wall. After the appliance was finally installed the ice machine didn’t work and required an additional two visits to bring out a new fridge. It was impossible and infuriating to deal with customer service as it’s not possible to speak to someone locally. I will never purchase an appliance from Best Buy again.

They brought the kit but insisted they were not responsible to connect it. When purchase was made we were told they would connect it to the waterline that was there with the kit. Delivery guys said absolutely not.

they didn't level the fridge. it didn't fit in the space provided even though the dimensions were equal to my previous fridge.

Good quality steel piping installed with new fridge.

If I am reviewing the first attempted installation of the refrigerator, I would have to give the installers a ratign of zero stars. They had no knowledge of how to cap a water line whatosever and I had been assured that they had this knowledge. I would have understood if I had been told that they did not have this knowledge, but your salesperson

Horrible experience!! Came first time and refused to put refrigerator in kitchen. They took refrigerator back and never delivered it. Then wife calls and has to go up to best buy and the employee measured it and turns out we were right and had plenty of room. Basically, forced these lazy people to come back and deliver our refrigeator. And of course, they didn't finish the job. Refused to connect water line!! Very diappointed in Best Buy. Hard to do business when you are treated like garbage like this.

Didn't like how the delivery team came in . They took the doors off to bring my fridge in Didn't connect the plugs back in . I was with out a fridge for another five days . When they were bringing a new fridge in the delivery drives ask my wife if they could look at the fridge they found that the first delivery drivers didn't connect it back up. They apologized after they hooked the plugs in.

Bad delivery service. Broke storm door and stated they would come back and fix it. Never happened.

The guys were nice enough. They didn’t show us how to work anything, they did not install the water filter. They did not hook up water source which we paid extra for…unsatisfactory.

Disappointed that I was charged for them to put in in my house. I thought that was included in the delivery fee…

Delivery staff, did NOT hook the waterline to the new fridge. Needed a reducer, did have one on his truck, did even apology, just left, and even marked it had been done. Took a couple of calls to get the credit issued. Not the typical Best Buy level of service. Remaining three (3) appliances were delivered as promised and connected properly.

The definition of installing in my case was nothing more than hooking up the line to the existing connection. This proved to be too much for the first guy that delivered the refrigerator. The second duo was much nicer but because the line was approx 1 ft too short they were unable to install the waterline. I finally installed it my self. The bright side of this non-installation was that I didn't pay for not having the ice maker and water for a week. I guess that I should be thankful for that.

Required part for ice maker to work in our fridge.

the first time they tried to deliver the freezer was damaged by the delivery ppl so i wouldnt take it the second time will be in febuary from december , long wait 2 mo now ant counting still NO freezer.

They installers were going to leave without hooking up the phone and water line after being there 45 minutes. Had I not asked he would have left without telling me. And when I asked him to stay 5 minutes to explain to my handyman across the street. He said with an attitude “ we ain’t staying”. They offered no is there anything else. Any questions etc. beat buy needs to ensure they are outsourcing to professional customer service persons. They had no haul away as we gave it to charity and when we asked them about it it being refundable. He was dismissive and non responsive.