Customer Ratings & Reviews

Ice maker issues after two weeks. Bought extra maintenance plan but waited an hour for anyone to answer. If you don’t have the time to hold what good is geek squad

If you have an existing water line they will make you install it yourself. But they don’t refund the new line that you paid for. They leave it at your house .

I paid for "installation" - which in this case would simply be taking it out of the box and plugging it in. They didn't do either one. They left it in the box and drove away.

Xolos Xolos, xolos Mx Mx Mx TJ tJ maxim has a good life time and fun for ya kids and a little more fun to play and learn how to do things that way they are gonna it is the best way

Right door handle is loose ,rattles. They (2 service members) could have wiped their prints off the item, they were not easy to remove.

We have already been waiting for more than 30 days for the delivery of the refrigerator , today they simply came to my house , and do not color the refrigerator in the kitchen saying it could not because of the stair rail , my husband said he would remove the rail , the employee he said he would not put it anymore because he had sent the photo of the handrail to best by , in short , laziness a lot of laziness at work and making life difficult for people . I'm frustrated and totally disappointed

Product itself is great, 3rd party delivery people not so much. Brand new flooring installed Friday and fridge delivery Monday. They took a chunk out of top step and to date have not paid to fix and want me to find multiple estimates. Why can't the same flooring company that just put it in do the repair? Considering they installed right before dudes with straps over their shoulders brought the fridge and damaged the floor because it was too heavy and they kept putting it down. Damaged multiple stairs as well

Installer delivered refrigerator and stated they can only hook up stainless steel hose lines to a shutoff valve behind the refrigerator within 3 feet. They will not hook up to copper line. Which is odd because appliance manual specifically talks about connecting to copper line. Saw nothing in pre-delivery about this restriction. Also, apparently installation does not include removing al the inside tape and packing, nor leveling unless you ask, as I did. There main objective was to get out as quick as possible.

Tech asked to come hours early. I said I needed an hour. They went inside with my elderly mom who was alone and started emptying Her fridge. Not acceptable.

The first delivery team just dropped the refrigerator off and did run away without plugging it in or put it in place. After many hours of calls and not appearing fir the second scheduled appointment they vame two weeks later for the third appointment. The team did neither say hello nor goodbye. Just told me that I just should have plugged it in myself.

I had the original team out and they said the waterline was too short. I ordered a longer line and the second team walked in, made a call and wouldn't connect it. They said it was too complicated. Instead, I pulled the stove out and ran the water line myself. I had a plumber come in to secure the line and it was NOT COMPLICATED. Basically, a complete waste of my time to wait around for the second team. I had absolutely no faith they would be able too even if they would be willing to try. It's hard for me to recommend this service when it was worthless!

Refrigerator was delivered today, along with installation kit, but not installed. Lead person was rude, dismissive, and generally unhelpful. Something wrong with the water line, but he couldn't be bothered to fix it or let us know what was needed. This is the second appliance purchased from Best Buy where the appliance was delivered and not installed. Its been a month that we've been rescheduling/waiting for double ovens to be installed; hope its not a month to get the refrigerator install!

Ice maker doesn’t work. It never worked right and after 3 weeks it completely stopped working.

After almost a month I'm still waiting for the installation. No matter what how many calls I already made to best buy, the installation has not been provided yet. The Best buy system should be full of my order notes but nobody care about it. Total fail coordination between 3pl and best buy. Distpacher never take care of this order or at least about the notes. Living in Miami without fridge and no ice with a 6 year old kid at home is not nice at all. I will think about buying an apliance from best buy again.

I needed the doors reversed. It was not noted on the geek paperwork. Phone customer service referred me to the store where purchased. Doors were reversed but seal to freezer was inadequate. Back to store. Geeks rescheduled while I was travelling and not home. Gave neighbor's phone # who was overseeing this. Geek did not call this number, only my phone number. Fortunately, my neighbor saw the truck and provided access. Problem seems to be corrected but it took a lot of effort on my part.

First the delivery didn't happen, than the delivery was late on the second delivery. When it was delivered, it was damaged as they tried to enter the house. Delivery people didn't complete the install, or setup. Did not hook up water line and they said they don't hook up water, But they brought and water line with them to be hooked up Very poor delivery personal.

Installer broke the unit after having to wait two weeks for it to arrive. The initial customer service representative could not have cared less. Supervisor was not really going to offer anything- terrible customer service and I bought multiple products! Don't just don't.

Refrigerator was dented and scratched on both sides. Why am I not getting a discount? Pictures were sent

Installation of my new fridge was not good. The two guys were nice but the work was not good. Very chaotic. New fridge was brought in ok but old fridge removal was a mess. They tried to jam it out of the front door and should have just removed the doors so that it would not destroy the wood threshold. They also did not hook up the new water line i was required to purchase. They did not say anything and so realized it after they left and so then had to work with best buy to return a product I did not have.

They delivered the item but refused to install the door the proper direction, and this was their instruction from Best Buy. I had to pay extra to have someone come out to do that, as no kit was provided. Failed to do that -- after over an hour on the phone, call was disconnected. Can barely use this fridge