Customer Ratings & Reviews

The refrigerator install was a disaster. They cancelled the installation date three times, delayed the refrigerator delivery for a month, authorized my credit card 17 times during the month (YEP, 17 times) AND, when they finally delivered the refrigerator, they realized that it was a four-man job to bring the fridge up 15 steps to the kitchen on the second floor, but sent two guys to do it. Eventually, they left the refrigerator in my garage over Christmas. Now I've got to wait for them to come back after Christmas and finish the install. Complete disaster!!!!!!!!!!!!!!!!!!!!!!!

The guy that was sent to do the install refused to install the refrigerator I purchased because the old refrigerator was hooked up to a copper water line. He told me that I needed to install a bunch of unnecessary parts and then they would come back. Ultimately, I moved the fridge from the garage (where they left it) into the kitchen on my own, and set the thing up myself--no crazy extra parts required. Good thing the install was free, because I sure got what I paid for.

Best Buy canceled the day before they were supposed to install my refrigerator. Best Buy sent me a text to set up installation the day before they were supposed to install my Refrigerator. I had to call them to find out what was going on and I was told that they did not have a crew that could install it. Waiting to see what happens to my two other appliances for there install dates.

The third party vendor for delivery and installation do not do a good job. The first time, the installers insisted there was a valve issue with the water line so they didn't have to bring the fridge to my kitchen. The second set didn't even tell me they were leaving. They looked at the location and decided to leave. Now waiting for the third delivery crew.

last 2 guys that came were ok. everyone else terrible. communication terrible. can not talk to any one in this country. bestbuy farms all of it out. stay away from bbb delivery people so bad . no idea how to change a door on a very small refrigerator. marked it all up and had to wait months for another.time scheduling was impossible. stay away

we set up installation and were clear we needed water hook up as their had been no water line. The installers arrived, installed the refrigerator and said there were not the right team to handle to water hook up. We realized after they left the unit wasn't even straight. It slanted back towards the wall so we had to move it and fix it ourselves. 2 more times the wrong team came out to address the water line so we ended up having to call our own plumber

They were not going to haul away the old frig which was agreed upon at the point of sale. Did not like the water line from the old frig and did not hook up the new one. We had to chase them to the truck to get them to put the door handles on.

They left after the service was completed. That evening, I received a call from my tenant informing me that the kitchen had flooded. They connected the water line to the refrigerator but it leaked. The kitchen and dining room became submerged in water. I'm not sure if the problem was with the refrigerator or the installation. Regardless, I ended up moping and cleaning up the mess. Returning the refrigerator.

One guy refused to wear a mask and he tried walking in the house before I even answered to door. They also refused to remove the plastic covering on the new frig doors and refused to unpack the inside of the frig. They did remain profession. They did NOT call 30 minutes before the delivery. Delivery guys attached the new water line to the old one because the old one was they said was to hard to remove and didn't want to break it.

Delivery driver pulled in the driveway then left. He told dispatch that there was no one to help unload the refrigerator. I thought paying for installation included providing the help to unload and install. The driver would not turn around and it took another week to get back on the schedule. Customer service was no help in rescheduling delivery. On hold for over an hour.

I bought the kit Best Buy recommended for the installation. The gentleman then told me I had the wrong connection and couldn't do the install. When the left, I opened the kit and everything was in there and I was able to install it myself in a few minutes. Just was weird, as there was no disclaimer about noting whether you have copper or plastic connections for your water line.

This was not installed. I had an appt scheduled by my sr sales associate but the refrigerator seems to be held up in a warehouse connected to an order for other appliances that are backordered and could not be delivered. Your customer service was not able to help correct the order so I have no refrigerator yet but told it is in a warehouse sitting.

They didn’t install the water hookup. And they also couldn’t move the fridge into the niche where the fridge is supposed to sit.

Really? The installers arrived at 7:30 p.m., when we were told the latest delivery was at 6 p.m. Then, because it was a tight fit for the new refrigerator they connected it, and left it in the middle of the kitchen floor for us to slide it into the spot where it belonged. Yes, they hooked it up fine, but not putting it in the right place meant that we risked the connection of the fridge to the water line getting disconnected.

Quality refrigerator and it’s beautiful, but door was dented in install.

No star deserved at all!! WORST EXPERIENCE EVER!!! I will not purchase anything from Best Buy again. I had to haul and installed it myself.

They left the water turned off to the house even though we bought there water lines. The installer told my elderly mother it would be fine. So I had to fly out and connect her fridge and get her water back on.

Yes they installed it nicely except they used my previous hook up and took off with the kit I paid for without giving it to me.

Installers arrived timely, and were courteous and respectful. They were efficient when installing the refrigerator and did a superb job!

Was suppose to be installed and working when done instead they just dropped off took the old one away and left did not unpack remove any or all tape install drawers,water or level and put in place instead had to call plumber to install and throw all food out because it was not hook up by Best Buy at time of delivery as was suppose to be