Customer Ratings & Reviews

The installers did a great job, but the refrigerator that was brought to my house did not work. They had to take it back to the store and order a new door for it. I haven’t heard anything from anyone about whether or not the door has come in. When I tried to call the store on three different occasions, the phone just rang and rang and rang and nobody answered. I wish someone would contact me so that I can find out the status of the order.

This was a 3rd party delivery and installation company not geek squad. They wouldn't unhook tbe waterline from the old fridge and hook up to the new one. Wouldn't take apart the existing fridge to remove it from the house. Said they are not allowed to? Worst delivery company ever! Banged the new fridge into several walls trying to carry it in by hand instead of using a dolly or straps. I had to call back to the store multiple times!!

Here I am with my frig not installed. The techs have been here twice and still can not remove my old frig. My kitchen is a mess because of this. I had a leg amputated and can not even try this myself. I have 2 frigs in my small kitchen. Please give me 2 different techs, big and strong. I spent lots of money for 3 appliances. I do love best but. Please help. TY

Installers wrongfully used my water line kit, when they had one dedicated for my use I had previously purchased. They spent at the most 10 minutes installing the unit, and left. No explanation or instructions on maintenance, care, or how to change shelves inside ( which I still can’t figure ). Refrig. is going back.

It took Five delivery try’s before I finally received my refrigerator and that was only because the last truck crew took it upon themselves to make sure I received my refrigerator delivery without any excuses that day. All in all it was the worst delivery in my lifetime.. I even had to call and speak to managers three different times when my delivery was so screwed up and that didn’t even seem to help. Horrible experience!!!!!!!!!!!

Was told they would connect to my existing waterline ( which i had from previous refrigerator) when i asked i was told it had to have a shutoff directly next to refrig, Obviously there was a shut off or water would have been gushing all over floor from previous refig ( the shut off was directly below in the basement, I was going to turn it on myself I just wanted them to connect the line and make sure it fit all the connections like it should)

Nice guys that left scratches and cracks my drywall while moving it in. Didn't install the fridge filter so I had to call them to confirm where the filter was. Rushed through it.

It wasn't a very fun experience with the confusion about the water line

After requesting to have my water line hooked up, I never actually got that. They installed my fridge and when I asked them about hooking it up they guy said, "well you need a little doohickey so we can't." I asked if he could be more specific and where I could get one. He said "anywhere." Again, not helpful. Then he tried to give me his cell number and said I could pay him on the side to come hook it up. Um what!? So I ended up having to pay someone else to hook up my water line. I'm never using Best Buy for install again.

They were suppose to install and place the fridge where requested. They originally brought in the wrong refrigerator and then when they brought up the correct refrigerator. They didn't remove the plastic or tape nor did they plug it in. They also stated it had wheels on the bottom and it doesn't so now its scratching up my floor

Everything was there all they had to do was hook up the existing water and plug the fridge in. They left the freezer handle loose.

Didn’t put my old fridge where I asked them too. Didn’t hook up my water line. Didn’t wipe down fridge, very dissatisfied

They didn't tighten the water line at the wall. The water was running under my floors for weeks before we knew bout it and 2/3 of the floors in my house need to be replaced. Train your installers better! This has been the worst experience ever. On top of 5 days of hell with the drying equipment running I now get to deal with my floors getting ripped out and replaced while I work from home. :(

I order a water line to be installed and when they came with the refrigerator the delivery guy told me that I didn’t need it so I took it back and come to find out I did need it because my old line was leaking for days my basement and kitchen floor is damaged and even when geek squad came out they told my that they were not allowed to go in the basement and run the line for me …Very Disappointed!!!

Paid for install only got delivery was toldit was an extra 50 bucks to install item. That I already paid to have installed.. plus first refrigerator they delivered was damaged and had to wait a week for second one. No discount and no installation even though I paid for delivery and install

Installers were very nice and did a great job. However they knocked my fire extinguisher off the wall and broke the bracket. They did not tell me and I didn't see it until they had left.

First delivery refrigerator was damaged, 2nd delivery took another week and fridge was left in center of kitchen with no water line.

The 3rd party installer would not install due to the plastic waterline. Best buy never discussed installation requirements. Further the 3rd party refused to take the old appliances away. Very disappointed in the communication. I had to complete the installation on my own and received littel from the local store for the issues.

The third party installer was ridiculous. He refused to install, then didn’t unpack the inside of the fridge. To top off the poor experience, he dented the freezer drawer. His professionalism was non-existent. He raised his voice and swore at me. Never again!

Took six attempts with screw ups and and lies from the delivery people (said they offered to take it off the truck) wrong! They refused and left! Next time came at wrong time kept calling wrong phone number when they arrived to install they refused saying water valve was bad and needed to be fixed! Another lie! I ended up installing it myself! I’ve already sent a letter to corporate no one has responded will never use Best Buy again!!!