Customer Ratings & Reviews

I was charged twice. I contacted Best Buy and was informed that I would receive a refund for the extra charge within a week. It has been almost a month.

Never allow Best Buy to install anything. They subcontract it and don’t cover it nor help with any issue that happens. I had significant water damage because of a faulty install and Best Buy was zero help. Nobody at the store can do anything for you. Best Buy does not acknowledge nor follow up with anything. They pass you along to their terrible 3rd party install team and you can pound sand. Terrible!

Didn’t have water line installed. Just delivery of fridge. So when I went to get money back on water line and install that gave money back for water line but said since the delivery guy plugged in the fridge I was still charge for installation???

The delivery department is horrible.i dont have the product i ordered so i would think someone at Best Buy would care.

Nothing was hooked up. Product was damaged and the delivery drivers left without a signature, more than likely knowing they damaged it. Spent 2 days trying to get a replacement order made, and my delivery was just canceled and had to reschedule again. Now I've had a non usable fridge in my place for over a week and am waiting another 3 days to maybe have a working unit.

Very very poor service. First they scheduled the delivery more than a month late. And when they did, it was to wrong address. And now I have to wait till they create new order!!! This is so frustrating

Installation team was unwilling to even turn the water off to install the new water line and kept complaining about how heavy the fridge was and how hard they had to work. Did not show an appreciation for our stuff and that we were in a pandemic. When removing the old fridge they slammed it into the front door multiple times since they were trying to carry it with straps instead of using a dolly or similar tool.

They couldn’t connect and it took 5 attempts before a serviceman even came out. Had 4 cancelled appointments. Totally unacceptable

I am a totaltech member (paid membership) and had purchased a refrigerator and the recommended icemaker line. The line was deemed not necessary by the install tech who promised to take it back and credit my card for the cost of the line. That never happened and now I am out the money and Best Buy seems flippant about my request to have my money returned. Buyer Beware!

I purchased the hose from Best Buy that was needed, at installation the two guys never connected it and left. Not to mention they unscrewed my screen door to fit the fridge through it and did not put all the screws back in which then damaged the fitting and the screen door aluminum and stripped the holes, AND left paperwork, 3 large bolts and plastic wrap at the end of my driveway. I was not happy at all with the service those two people provided.

They came and put my fridge in the dinner room and do not install it because a table was on the way. They do not want me to help to move it or wait 2 minutes while I do it by myself. They gone and said to call back to make another appointment. 2 minutes later, I called back and they said the closest appointment were one week later.At the end i paid someone else to install it.

If you can, pick it up and install it yourself. It took 4 different teams of delivery people to get my refrigerator installed. The first guy said that I needed almost an inch more on each side in order for it to fit. The second said I needed an inch total. The third said that the space needs to be exactly what i saw on the measuring tape, and the only explanation he had after I told him that I went into the store I paid for my item at, was "... the people that work there are idiots. Who do they think they are?" Terrible

The door shelves are not fitting to the refrigerator and still installation and delivery guys just left those as it is. also, I opened a service request to check and fix/ deliver correct shelves but service guy just visited and checked the refrigerator and no response from Best Buy so far. I did not expect such a pain from BestBuy just for a refrigerator

Useless Installers. They do not know what they are doing and quickly blame Samsung for their own negligence of not knowing how to install and work with the appliance recommending to return the unit instead of troubleshooting the appliance accordingly.

When the delivery arrived for our freezer, the men delivering refused to unbox and setup the freezer. They told us they could only do it if it was connecting to water. We asked if they would at least take it out of the box, and again they refused. Our paperwork stated that it was to be installed! Being an older couple makes it more difficult to move a freezer so we were extremely upset over their refusal!

I paid to have my new refrigerator delivered and hooked up to an existing water line. The delivery person was unable to connect it, even though I purchased the installation kit from Best Buy. I ended up hiring a plumber, which was very expensive. He was also unable to reverse the hinges, so I had to schedule yet another appointment for that. It would have helped to specify the hinge placement when I ordered the appliance.

Horrible service!! Not existent. After not knowing how to install the fridge, and promising on sending a certified installer, no one showed up.

These installers didn't have the right tools to complete the install, asked to use mine, and didn't tighten the water line properly and we ended up with a slow leak through the floor into the basement where a piece of wood furniture we were storing there (temporarily, as we move in) got water damage. Further, the kitchen floor and wall were exposed to the water.

I receive my refrigerator today after I was told it was going to be delivered the week before they still wasn’t able to hook up my water hose to my refrigerator. So I am very disappointed in Best Buy I have a refrigerator and I cannot get water from it. I have to go out and buy another holes that I already purchased with the refrigerator

Had a bad experience from two guys that clearly didn’t care about working. I was judged the minute I opened my door... unfriendly... I immediately notified best buy and they didn’t care.. I was definitely not treated god and they didn’t care bc installation was done and out of their hands... but I had my old fridge outside my mew fridge until I could get someone to help me move my fridge out the house....